Publication: Citizen Report Card Surveys : A Note on the Concept and Methodology
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2004-02
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2004-02
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This note provides a short summary of the concept and key phases involved in implementing a citizen report card (CRC) survey. CRCs are client feedback surveys that provide a quantitative measure of user perceptions on the quality, efficiency and adequacy of different public services. They have been applied to numerous contexts in different regions. Beyond the process of executing a survey, CRCs involve efforts at dissemination and institutionalization that make them effective instruments to exact public accountability.
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“Waglé, Swarnim; Singh, Janmejay; Shah, Parmesh. 2004. Citizen Report Card Surveys : A Note on the Concept and Methodology. Social Development Notes; No. 91. © World Bank. http://hdl.handle.net/10986/11277 License: CC BY 3.0 IGO.”
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