Citizen Report Card Surveys : A Note on the Concept and Methodology

Waglé, Swarnim; Singh, Janmejay; Shah, Parmesh

Publication:
Citizen Report Card Surveys : A Note on the Concept and Methodology

dc.contributor.author	Waglé, Swarnim
dc.contributor.author	Singh, Janmejay
dc.contributor.author	Shah, Parmesh
dc.date.accessioned	2012-08-13T14:38:06Z
dc.date.available	2012-08-13T14:38:06Z
dc.date.issued	2004-02
dc.description.abstract	This note provides a short summary of the concept and key phases involved in implementing a citizen report card (CRC) survey. CRCs are client feedback surveys that provide a quantitative measure of user perceptions on the quality, efficiency and adequacy of different public services. They have been applied to numerous contexts in different regions. Beyond the process of executing a survey, CRCs involve efforts at dissemination and institutionalization that make them effective instruments to exact public accountability.	en
dc.identifier	http://documents.worldbank.org/curated/en/2004/02/3564647/citizen-report-card-surveys-note-concept-methodology
dc.identifier.uri	http://hdl.handle.net/10986/11277
dc.language	English
dc.publisher	World Bank, Washington, DC
dc.relation.ispartofseries	Social Development Notes; No. 91
dc.rights	CC BY 3.0 IGO
dc.rights.holder	World Bank
dc.rights.uri	http://creativecommons.org/licenses/by/3.0/igo/
dc.subject	SURVEYS
dc.subject	METHODOLOGY
dc.subject	PUBLIC SERVICES
dc.subject	DISSEMINATION OF INFORMATION
dc.subject	PUBLIC ACCOUNTABILITY
dc.subject	INSTITUTIONAL ANALYSIS
dc.subject	CIVIL SOCIETY
dc.subject	NONGOVERNMENTAL ORGANIZATIONS
dc.subject	PRIVATE SECTOR
dc.subject	PUBLIC GOODS
dc.subject	HEALTH ISSUES
dc.subject	EDUCATION
dc.subject	POLICE MANAGEMENT
dc.subject	MONOPOLISTIC BEHAVIOR
dc.subject	BUDGET ADMINISTRATION
dc.subject	GOVERNANCE CAPACITY
dc.subject	DATA ANALYSIS ACCOUNTABILITY
dc.subject	ACTIONS
dc.subject	ADVOCACY
dc.subject	BUREAUCRACY
dc.subject	CHANGE
dc.subject	CITIZEN
dc.subject	CITIZEN MONITORING
dc.subject	CITIZEN REPORT CARD
dc.subject	CITIZENS
dc.subject	CIVIC ENGAGEMENT
dc.subject	CIVIL SOCIETY
dc.subject	CONSUMER SATISFACTION
dc.subject	CREDIBILITY
dc.subject	DATA ANALYSIS
dc.subject	DATA COLLECTION
dc.subject	ENUMERATORS
dc.subject	EXPERIMENTS
dc.subject	FOCUS GROUP
dc.subject	FOCUS GROUP DISCUSSIONS
dc.subject	GOVERNANCE REFORM
dc.subject	HUMAN RESOURCE
dc.subject	INTERFACE MEETINGS
dc.subject	INTERMEDIARY
dc.subject	INTERVIEWS
dc.subject	MARKET RESEARCH
dc.subject	MEDIA COVERAGE
dc.subject	METHODOLOGY
dc.subject	OPINION
dc.subject	PERCEPTIONS
dc.subject	PERFORMANCE CRITERIA
dc.subject	PERFORMANCE INDICATORS
dc.subject	PUBLIC ACCOUNTABILITY
dc.subject	PUBLIC AGENCIES
dc.subject	PUBLIC FUNDS
dc.subject	PUBLIC HEARINGS
dc.subject	PUBLIC OFFICIALS
dc.subject	QUESTIONNAIRE
dc.subject	QUESTIONNAIRES
dc.subject	RELIABILITY
dc.subject	SAMPLE SIZE
dc.subject	SERVICE DELIVERY
dc.subject	SERVICE PROVIDERS
dc.subject	SOCIAL DEVELOPMENT
dc.subject	STAKEHOLDERS
dc.title	Citizen Report Card Surveys : A Note on the Concept and Methodology	en
dspace.entity.type	Publication
okr.doctype	Publications & Research :: Brief
okr.doctype	Publications & Research
okr.docurl	http://documents.worldbank.org/curated/en/2004/02/3564647/citizen-report-card-surveys-note-concept-methodology
okr.globalpractice	Social, Urban, Rural and Resilience
okr.globalpractice	Education
okr.globalpractice	Governance
okr.identifier.externaldocumentum	000090341_20040520090258
okr.identifier.internaldocumentum	3564647
okr.identifier.report	28601
okr.language.supported	en
okr.pdfurl	http://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2004/05/20/000090341_20040520090258/Rendered/PDF/286010CRC0SD0note09101public1.pdf	en
okr.topic	Science Education
okr.topic	Social Development :: Social Analysis
okr.topic	Scientific Research and Science Parks
okr.topic	Governance :: Governance Indicators
okr.topic	Education
okr.unit	Office of the Vice President (ESDVP)
okr.volume	1 of 1