Publication: Citizen Report Card Surveys : A Note on the Concept and Methodology
Date
2004-02
ISSN
Published
2004-02
Author(s)
Waglé, Swarnim
Singh, Janmejay
Shah, Parmesh
Abstract
This note provides a short summary of
the concept and key phases involved in implementing a
citizen report card (CRC) survey. CRCs are client feedback
surveys that provide a quantitative measure of user
perceptions on the quality, efficiency and adequacy of
different public services. They have been applied to
numerous contexts in different regions. Beyond the process
of executing a survey, CRCs involve efforts at dissemination
and institutionalization that make them effective
instruments to exact public accountability.
Citation
“Waglé, Swarnim; Singh, Janmejay; Shah, Parmesh. 2004. Citizen Report Card Surveys : A Note on the Concept and Methodology. Social Development Notes; No. 91. © World Bank, Washington, DC. http://openknowledge.worldbank.org/entities/publication/f37908c9-062a-5fb8-9970-57511f359f75 License: CC BY 3.0 IGO.”