Publication: Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services
Date
2004-02
ISSN
Published
2004-02
Author(s)
Torres, Magüi Moreno
Abstract
This article notes that at the end of
2000, the government of Argentina (specifically the
Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of
Public Management) initiated a program of state
modernization with the support of the World Bank. This
operation featured a key component around results based
management systems, specifically the creation of a Programa
Cartas Compromiso, or Citizen Charter Program (CCP). The CCP
seeks a new relationship between public service providers
and users by promoting a higher degree of responsiveness and
transparency to ensure greater quality of services,
increased information and better monitoring and evaluation.
The Carta Compromiso is a public management tool where the
highest authority of a service-providing agency makes a
public commitment to citizens, laying out a number of goals
and results to be met within a given timeframe.
Citation
“Torres, Magüi Moreno. 2004. Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services. en breve; No. 40. © World Bank, Washington, DC. http://openknowledge.worldbank.org/entities/publication/a9d73df5-adf5-57bf-a863-5014707f718d License: CC BY 3.0 IGO.”