Publication: Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services
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Date
2004-02
ISSN
Published
2004-02
Author(s)
Abstract
This article notes that at the end of 2000, the government of Argentina (specifically the Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of Public Management) initiated a program of state modernization with the support of the World Bank. This operation featured a key component around results based management systems, specifically the creation of a Programa Cartas Compromiso, or Citizen Charter Program (CCP). The CCP seeks a new relationship between public service providers and users by promoting a higher degree of responsiveness and transparency to ensure greater quality of services, increased information and better monitoring and evaluation. The Carta Compromiso is a public management tool where the highest authority of a service-providing agency makes a public commitment to citizens, laying out a number of goals and results to be met within a given timeframe.
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Citation
“Torres, Magüi Moreno. 2004. Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services. en breve; No. 40. © World Bank, Washington, DC. http://hdl.handle.net/10986/10367 License: CC BY 3.0 IGO.”