Publication: Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services
Torres, Magüi Moreno
This article notes that at the end of 2000, the government of Argentina (specifically the Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of Public Management) initiated a program of state modernization with the support of the World Bank. This operation featured a key component around results based management systems, specifically the creation of a Programa Cartas Compromiso, or Citizen Charter Program (CCP). The CCP seeks a new relationship between public service providers and users by promoting a higher degree of responsiveness and transparency to ensure greater quality of services, increased information and better monitoring and evaluation. The Carta Compromiso is a public management tool where the highest authority of a service-providing agency makes a public commitment to citizens, laying out a number of goals and results to be met within a given timeframe.
“Torres, Magüi Moreno. 2004. Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services. en breve; No. 40. © World Bank, Washington, DC. http://openknowledge.worldbank.org/entities/publication/a9d73df5-adf5-57bf-a863-5014707f718d License: CC BY 3.0 IGO.”