Publication:
Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services

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dc.contributor.author Torres, Magüi Moreno
dc.date.accessioned 2012-08-13T11:16:34Z
dc.date.available 2012-08-13T11:16:34Z
dc.date.issued 2004-02
dc.description.abstract This article notes that at the end of 2000, the government of Argentina (specifically the Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of Public Management) initiated a program of state modernization with the support of the World Bank. This operation featured a key component around results based management systems, specifically the creation of a Programa Cartas Compromiso, or Citizen Charter Program (CCP). The CCP seeks a new relationship between public service providers and users by promoting a higher degree of responsiveness and transparency to ensure greater quality of services, increased information and better monitoring and evaluation. The Carta Compromiso is a public management tool where the highest authority of a service-providing agency makes a public commitment to citizens, laying out a number of goals and results to be met within a given timeframe. en
dc.identifier http://documents.worldbank.org/curated/en/2004/02/4321334/argentinas-cartas-compromiso-strengthening-role-civil-society-more-accountable-public-services
dc.identifier.uri http://hdl.handle.net/10986/10367
dc.language English
dc.publisher World Bank, Washington, DC
dc.relation.ispartofseries en breve; No. 40
dc.rights CC BY 3.0 IGO
dc.rights.holder World Bank
dc.rights.uri http://creativecommons.org/licenses/by/3.0/igo/
dc.subject MANAGEMENT SYSTEMS
dc.subject PUBLIC SERVICES
dc.subject CITIZEN PARTICIPATION
dc.subject SOCIAL SERVICES
dc.subject PENSIONS
dc.subject UNEMPLOYMENT INSURANCE
dc.subject CASH TRANSFERS
dc.subject NONGOVERNMENTAL ORGANIZATIONS
dc.subject COMMUNITY BASED DEVELOPMENT
dc.subject COMMUNITY PARTICIPATION
dc.subject ACCOUNTABILITY
dc.subject CAPACITY BUILDING ACCESS TO INFORMATION
dc.subject ACCOUNTABILITY
dc.subject ACCOUNTABILITY MECHANISMS
dc.subject ALLOCATING PUBLIC RESOURCES
dc.subject ALLOCATION OF RESOURCES
dc.subject AUDITING
dc.subject AUTHORITY
dc.subject CAPACITY BUILDING
dc.subject CASH TRANSFERS
dc.subject CENTRAL GOVERNMENT
dc.subject CITIZEN
dc.subject CITIZEN REPORT CARD
dc.subject CITIZEN REPORT CARDS
dc.subject CITIZENS
dc.subject CIVIL SERVANTS
dc.subject CIVIL SOCIETY
dc.subject CIVIL SOCIETY ACTORS
dc.subject CIVIL SOCIETY ORGANIZATIONS
dc.subject CONSULTATION
dc.subject CONSULTATION PROCESSES
dc.subject CONSULTATIONS
dc.subject CONSUMER SATISFACTION
dc.subject CREDIBILITY
dc.subject CRISES
dc.subject DECISION MAKERS
dc.subject DECISION-MAKING
dc.subject DECISION-MAKING POWER
dc.subject DEMOCRACY
dc.subject ECONOMIC CRISIS
dc.subject FINANCIAL SYSTEM
dc.subject FOCUS GROUP
dc.subject FOCUS GROUP DISCUSSIONS
dc.subject GOOD GOVERNANCE
dc.subject GOVERNMENT OFFICIALS
dc.subject GOVERNMENT SERVICES
dc.subject GOVERNMENTAL AGENCIES
dc.subject HEALTH SERVICE
dc.subject HEALTH SERVICES
dc.subject IMPLEMENTATION PLAN
dc.subject INSTITUTIONAL CHANGES
dc.subject INSTITUTIONAL FRAMEWORK
dc.subject INSTITUTIONAL REFORM
dc.subject LEVELS OF GOVERNMENT
dc.subject LOCAL LEVELS
dc.subject MULTILATERAL INSTITUTIONS
dc.subject NATIONAL LEVEL
dc.subject OPENNESS
dc.subject PARTICIPATORY EVALUATION
dc.subject PARTICIPATORY MECHANISMS
dc.subject PARTICIPATORY PLANNING
dc.subject PARTICIPATORY PROCESS
dc.subject PARTICIPATORY PROCESSES
dc.subject POLICY CHANGE
dc.subject POLICY CHANGES
dc.subject POLITICAL COMMITMENT
dc.subject POVERTY REDUCTION
dc.subject PRIVATE SECTOR
dc.subject PUBLIC ACCOUNTABILITY
dc.subject PUBLIC ADMINISTRATION
dc.subject PUBLIC AGENCIES
dc.subject PUBLIC EXPENDITURES
dc.subject PUBLIC HEARINGS
dc.subject PUBLIC INFORMATION
dc.subject PUBLIC INSTITUTIONS
dc.subject PUBLIC MANAGEMENT
dc.subject PUBLIC OFFICIALS
dc.subject PUBLIC SERVICE
dc.subject PUBLIC SERVICE USERS
dc.subject PUBLIC SERVICES
dc.subject REFORM EFFORTS
dc.subject REPRESENTATIVES
dc.subject SERVICE PROVIDERS
dc.subject SERVICE PROVISION
dc.subject SERVICE QUALITY
dc.subject SOCIAL ACCOUNTABILITY
dc.subject SOCIAL SECURITY
dc.subject SOCIAL SERVICES
dc.subject STAKEHOLDER
dc.subject STAKEHOLDER ANALYSIS
dc.subject STATE MODERNIZATION
dc.subject TECHNICAL SUPPORT
dc.subject TRANSPARENCY
dc.title Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services en
dc.title.alternative Cartas compromiso de Argentina : Fortalecimiento del rol de la sociedad civil en
dspace.entity.type Publication
okr.doctype Publications & Research :: Brief
okr.doctype Publications & Research
okr.docurl http://documents.worldbank.org/curated/en/2004/02/4321334/argentinas-cartas-compromiso-strengthening-role-civil-society-more-accountable-public-services
okr.globalpractice Poverty
okr.globalpractice Social, Urban, Rural and Resilience
okr.globalpractice Poverty
okr.globalpractice Governance
okr.identifier.externaldocumentum 000009486_20040617095650
okr.identifier.internaldocumentum 4321334
okr.identifier.report 28440
okr.language.supported en
okr.pdfurl http://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2004/06/17/000009486_20040617095650/Rendered/PDF/284400English0En0breve040.pdf en
okr.region.administrative Latin America & Caribbean
okr.region.country Argentina
okr.topic Social Development :: Poverty and Social Impact Analysis
okr.topic Governance :: National Governance
okr.topic Poverty Reduction :: Poverty Assessment
okr.topic Governance :: Governance Indicators
okr.unit Poverty Reduction & Econ Mngmt (LCSPR)
okr.volume 1 of 1
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