Publication:
Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services

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dc.contributor.authorTorres, Magüi Moreno
dc.date.accessioned2012-08-13T11:16:34Z
dc.date.available2012-08-13T11:16:34Z
dc.date.issued2004-02
dc.description.abstractThis article notes that at the end of 2000, the government of Argentina (specifically the Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of Public Management) initiated a program of state modernization with the support of the World Bank. This operation featured a key component around results based management systems, specifically the creation of a Programa Cartas Compromiso, or Citizen Charter Program (CCP). The CCP seeks a new relationship between public service providers and users by promoting a higher degree of responsiveness and transparency to ensure greater quality of services, increased information and better monitoring and evaluation. The Carta Compromiso is a public management tool where the highest authority of a service-providing agency makes a public commitment to citizens, laying out a number of goals and results to be met within a given timeframe.en
dc.identifierhttp://documents.worldbank.org/curated/en/2004/02/4321334/argentinas-cartas-compromiso-strengthening-role-civil-society-more-accountable-public-services
dc.identifier.doi10.1596/10367
dc.identifier.urihttps://hdl.handle.net/10986/10367
dc.languageEnglish
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesen breve; No. 40
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectMANAGEMENT SYSTEMS
dc.subjectPUBLIC SERVICES
dc.subjectCITIZEN PARTICIPATION
dc.subjectSOCIAL SERVICES
dc.subjectPENSIONS
dc.subjectUNEMPLOYMENT INSURANCE
dc.subjectCASH TRANSFERS
dc.subjectNONGOVERNMENTAL ORGANIZATIONS
dc.subjectCOMMUNITY BASED DEVELOPMENT
dc.subjectCOMMUNITY PARTICIPATION
dc.subjectACCOUNTABILITY
dc.subjectCAPACITY BUILDING ACCESS TO INFORMATION
dc.subjectACCOUNTABILITY
dc.subjectACCOUNTABILITY MECHANISMS
dc.subjectALLOCATING PUBLIC RESOURCES
dc.subjectALLOCATION OF RESOURCES
dc.subjectAUDITING
dc.subjectAUTHORITY
dc.subjectCAPACITY BUILDING
dc.subjectCASH TRANSFERS
dc.subjectCENTRAL GOVERNMENT
dc.subjectCITIZEN
dc.subjectCITIZEN REPORT CARD
dc.subjectCITIZEN REPORT CARDS
dc.subjectCITIZENS
dc.subjectCIVIL SERVANTS
dc.subjectCIVIL SOCIETY
dc.subjectCIVIL SOCIETY ACTORS
dc.subjectCIVIL SOCIETY ORGANIZATIONS
dc.subjectCONSULTATION
dc.subjectCONSULTATION PROCESSES
dc.subjectCONSULTATIONS
dc.subjectCONSUMER SATISFACTION
dc.subjectCREDIBILITY
dc.subjectCRISES
dc.subjectDECISION MAKERS
dc.subjectDECISION-MAKING
dc.subjectDECISION-MAKING POWER
dc.subjectDEMOCRACY
dc.subjectECONOMIC CRISIS
dc.subjectFINANCIAL SYSTEM
dc.subjectFOCUS GROUP
dc.subjectFOCUS GROUP DISCUSSIONS
dc.subjectGOOD GOVERNANCE
dc.subjectGOVERNMENT OFFICIALS
dc.subjectGOVERNMENT SERVICES
dc.subjectGOVERNMENTAL AGENCIES
dc.subjectHEALTH SERVICE
dc.subjectHEALTH SERVICES
dc.subjectIMPLEMENTATION PLAN
dc.subjectINSTITUTIONAL CHANGES
dc.subjectINSTITUTIONAL FRAMEWORK
dc.subjectINSTITUTIONAL REFORM
dc.subjectLEVELS OF GOVERNMENT
dc.subjectLOCAL LEVELS
dc.subjectMULTILATERAL INSTITUTIONS
dc.subjectNATIONAL LEVEL
dc.subjectOPENNESS
dc.subjectPARTICIPATORY EVALUATION
dc.subjectPARTICIPATORY MECHANISMS
dc.subjectPARTICIPATORY PLANNING
dc.subjectPARTICIPATORY PROCESS
dc.subjectPARTICIPATORY PROCESSES
dc.subjectPOLICY CHANGE
dc.subjectPOLICY CHANGES
dc.subjectPOLITICAL COMMITMENT
dc.subjectPOVERTY REDUCTION
dc.subjectPRIVATE SECTOR
dc.subjectPUBLIC ACCOUNTABILITY
dc.subjectPUBLIC ADMINISTRATION
dc.subjectPUBLIC AGENCIES
dc.subjectPUBLIC EXPENDITURES
dc.subjectPUBLIC HEARINGS
dc.subjectPUBLIC INFORMATION
dc.subjectPUBLIC INSTITUTIONS
dc.subjectPUBLIC MANAGEMENT
dc.subjectPUBLIC OFFICIALS
dc.subjectPUBLIC SERVICE
dc.subjectPUBLIC SERVICE USERS
dc.subjectPUBLIC SERVICES
dc.subjectREFORM EFFORTS
dc.subjectREPRESENTATIVES
dc.subjectSERVICE PROVIDERS
dc.subjectSERVICE PROVISION
dc.subjectSERVICE QUALITY
dc.subjectSOCIAL ACCOUNTABILITY
dc.subjectSOCIAL SECURITY
dc.subjectSOCIAL SERVICES
dc.subjectSTAKEHOLDER
dc.subjectSTAKEHOLDER ANALYSIS
dc.subjectSTATE MODERNIZATION
dc.subjectTECHNICAL SUPPORT
dc.subjectTRANSPARENCY
dc.titleArgentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Servicesen
dc.title.alternativeCartas compromiso de Argentina : Fortalecimiento del rol de la sociedad civilen
dspace.entity.typePublication
okr.date.doiregistration2025-04-29T10:32:56.216823Z
okr.doctypePublications & Research::Brief
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/2004/02/4321334/argentinas-cartas-compromiso-strengthening-role-civil-society-more-accountable-public-services
okr.globalpracticePoverty
okr.globalpracticeSocial, Urban, Rural and Resilience
okr.globalpracticePoverty
okr.globalpracticeGovernance
okr.guid328481468743776104
okr.guid145351468743116860
okr.identifier.externaldocumentum000009486_20040617095650
okr.identifier.internaldocumentum4321334
okr.identifier.report28440
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2004/06/17/000009486_20040617095650/Rendered/PDF/284400English0En0breve040.pdfen
okr.region.administrativeLatin America & Caribbean
okr.region.countryArgentina
okr.topicSocial Development::Poverty and Social Impact Analysis
okr.topicGovernance::National Governance
okr.topicPoverty Reduction::Poverty Assessment
okr.topicGovernance::Governance Indicators
okr.unitPoverty Reduction & Econ Mngmt (LCSPR)
okr.volume1 of 1
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