Publication: Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress
Date
2012-01
ISSN
Published
2012-01
Author(s)
World Bank
Abstract
This note aims to provide project teams
with a better understanding of grievance redress mechanisms
(GRMs) so that they can help borrowers design GRMs that
effectively collect and respond to stakeholders inquiries,
suggestions, concerns, and complaints. Grievance redress
systems can be designed to function at the project, sector,
and country levels; this note focuses primarily on the
project level. The GRM framework presented here is equally
applicable to both basic grievance redress systems and those
that are oriented to advanced information technology.
Citation
“World Bank. 2012. Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress. © Washington, DC. http://openknowledge.worldbank.org/entities/publication/f75524b9-1e79-5cb8-8cac-4d40ed070d3f License: CC BY 3.0 IGO.”