Publication: Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress
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2012-01
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2013-02-26
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This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders inquiries, suggestions, concerns, and complaints. Grievance redress systems can be designed to function at the project, sector, and country levels; this note focuses primarily on the project level. The GRM framework presented here is equally applicable to both basic grievance redress systems and those that are oriented to advanced information technology.
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“World Bank. 2012. Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress. © World Bank. http://hdl.handle.net/10986/12524 License: CC BY 3.0 IGO.”
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