Publication:
Lost at Sea? Navigate! Using Metrics and Results to Establish the Value of Communications and Knowledge in Sanitation and Water Service Delivery

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dc.contributor.authorWalsh, Christopher
dc.date.accessioned2012-08-13T11:34:03Z
dc.date.available2012-08-13T11:34:03Z
dc.date.issued2011-02
dc.description.abstractThe communications and knowledge work of the World Bank Group takes many shapes; and although one commonality is its enhancement and support of the institutional mission and development objectives, communications and knowledge work is not always subject to monitoring processes as is the case with its operations counterpart. Similar to a ship's captain navigating by starlight, communications and knowledge work can be well guided by undefined indicators and tacit knowledge of what successful communications campaigns and knowledge management look like; however, if there were ever a time to develop and use more precise navigational instruments, now is that time. This smart lesson explores how the Water and Sanitation Program (WSP), a global partnership administered by the World Bank, developed such navigational instruments for communications and knowledge. By explicitly tying communications and knowledge activities to development objectives and taking time to identify, aggregate, and monitor outputs, qualitative and quantitative indicators, and assumptions, WSP helped quantify the contribution of communications and knowledge to the achievement of the program's business and development objectives.en
dc.identifierhttp://documents.worldbank.org/curated/en/2011/02/13914614/lost-sea-navigate-using-metrics-results-establish-value-communications-knowledge-sanitation-water-service-delivery
dc.identifier.doi10.1596/10453
dc.identifier.urihttps://hdl.handle.net/10986/10453
dc.languageEnglish
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesIFC Smart Lessons Brief
dc.rightsCC BY-NC-ND 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/igo/
dc.subjectBRAINSTORMING
dc.subjectCAPACITY BUILDING
dc.subjectDISCUSSION
dc.subjectDISCUSSIONS
dc.subjectFOCUS GROUP
dc.subjectIMPACT OF KNOWLEDGE
dc.subjectKNOWLEDGE MANAGEMENT
dc.subjectKNOWLEDGE METRICS
dc.subjectKNOWLEDGE WORK
dc.subjectMETRICS
dc.subjectMULTIMEDIA
dc.subjectPRODUCTIVITY
dc.subjectSERVICE DELIVERY
dc.subjectSITE
dc.subjectTACIT KNOWLEDGE
dc.subjectWEB
dc.titleLost at Sea? Navigate! Using Metrics and Results to Establish the Value of Communications and Knowledge in Sanitation and Water Service Deliveryen
dspace.entity.typePublication
okr.date.disclosure2012-01-17
okr.date.doiregistration2025-04-29T10:14:01.768433Z
okr.doctypePublications & Research::Brief
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/2011/02/13914614/lost-sea-navigate-using-metrics-results-establish-value-communications-knowledge-sanitation-water-service-delivery
okr.globalpracticeMacroeconomics and Fiscal Management
okr.globalpracticeAgriculture
okr.globalpracticeEducation
okr.globalpracticeTransport and ICT
okr.guid751931468177563502
okr.identifier.externaldocumentum000333037_20110316024720
okr.identifier.internaldocumentum13914614
okr.identifier.report60208
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2011/03/16/000333037_20110316024720/Rendered/PDF/602080BRI0Box31ions010Metrics1FINAL.pdfen
okr.topicAgricultural Knowledge and Information Systems
okr.topicEducation::Educational Technology and Distance Education
okr.topicEducation::Knowledge for Development
okr.topicInformation Security and Privacy
okr.topicMacroeconomics and Economic Growth::Knowledge Economy
okr.topicInformation and Communication Technologies
okr.topicAgriculture
okr.unitWater and Sanitation Program (TWIWP)
okr.volume1 of 1
relation.isSeriesOfPublication99147cd6-fa98-4a58-b3e7-81af3f4ffd98
relation.isSeriesOfPublication.latestForDiscovery99147cd6-fa98-4a58-b3e7-81af3f4ffd98
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