Publication: Toward More People-Centered Service Delivery: Opportunities for the National ID System in Lesotho

Thumbnail Image
Files in English
English PDF (983.32 KB)
62 downloads

English Text (129.42 KB)
15 downloads
Date
2022-05
ISSN
Published
2022-05
Author(s)
World Bank
Abstract
This note documents the current and emerging use cases for the national ID (NID) system in the Kingdom of Lesotho. It demonstrates considerable potential and progress to date, and makes recommendations for moving toward a more inclusive, trusted and service delivery-oriented NID system. Global experience has shown that national ID systems can promote more efficient, transparent and people-centered service delivery in the public and private sectors, particularly when the system is designed with the appropriate enablers and safeguards in place to support improved development outcomes and mitigate risks. As countries move toward digital economies and governance, ID systems often serve as an essential digital platform, underpinning the digital payment infrastructure and transactions, as well as the provision of online and offline government services.
Citation
World Bank. 2022. Toward More People-Centered Service Delivery: Opportunities for the National ID System in Lesotho. © Washington, DC. http://hdl.handle.net/10986/37510 License: CC BY 3.0 IGO.
Report Series
Other publications in this report series
Journal
Journal Volume
Journal Issue
Associated URLs
Associated content
Citations