Publication: Toward More People-Centered Service Delivery: Opportunities for the National ID System in Lesotho
Date
2022-05
ISSN
Published
2022-05
Author(s)
World Bank
Abstract
This note documents the current and
emerging use cases for the national ID (NID) system in the
Kingdom of Lesotho. It demonstrates considerable potential
and progress to date, and makes recommendations for moving
toward a more inclusive, trusted and service
delivery-oriented NID system. Global experience has shown
that national ID systems can promote more efficient,
transparent and people-centered service delivery in the
public and private sectors, particularly when the system is
designed with the appropriate enablers and safeguards in
place to support improved development outcomes and mitigate
risks. As countries move toward digital economies and
governance, ID systems often serve as an essential digital
platform, underpinning the digital payment infrastructure
and transactions, as well as the provision of online and
offline government services.
Citation
“World Bank. 2022. Toward More People-Centered Service Delivery: Opportunities for the National ID System in Lesotho. © Washington, DC. http://hdl.handle.net/10986/37510 License: CC BY 3.0 IGO.”