Publication: Use of Social Accountability Tools and Information Technologies in Monitoring and Evaluation
Date
2011-02
ISSN
Published
2011-02
Author(s)
Sharma, Rajiv
Abstract
This note attempts to cover the basic
concepts relating to the use of social accountability and
information technology to monitor and evaluate public
services and other governance processes that affect
citizens. With the help of simple though practical examples
that use these concepts, the note explains how to bring a
qualitative change in monitoring and evaluation by making
the whole process more citizen centered and outcome
oriented. In turn, these practices can help improve the
quality of service delivery. The note also covers a few
country-specific initiatives from India to support the
related arguments.
Citation
“Sharma, Rajiv. 2011. Use of Social Accountability Tools and Information Technologies in Monitoring and Evaluation. PREM Notes; No. 7. © World Bank, Washington, DC. http://openknowledge.worldbank.org/entities/publication/ba632ff9-d20c-56d4-92a6-30dd6c4d8a64 License: CC BY 3.0 IGO.”