Publication:
Use of Social Accountability Tools and Information Technologies in Monitoring and Evaluation

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dc.contributor.authorSharma, Rajiv
dc.date.accessioned2012-08-13T14:02:22Z
dc.date.available2012-08-13T14:02:22Z
dc.date.issued2011-02
dc.description.abstractThis note attempts to cover the basic concepts relating to the use of social accountability and information technology to monitor and evaluate public services and other governance processes that affect citizens. With the help of simple though practical examples that use these concepts, the note explains how to bring a qualitative change in monitoring and evaluation by making the whole process more citizen centered and outcome oriented. In turn, these practices can help improve the quality of service delivery. The note also covers a few country-specific initiatives from India to support the related arguments.en
dc.identifierhttp://documents.worldbank.org/curated/en/2011/02/14981439/use-social-accountability-tools-information-technologies-monitoring-evaluation
dc.identifier.doi10.1596/11065
dc.identifier.urihttps://hdl.handle.net/10986/11065
dc.languageEnglish
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesPREM Notes; No. 7
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCESS TO INFORMATION
dc.subjectACCOUNTABILITY
dc.subjectACCOUNTABILITY MECHANISM
dc.subjectACCOUNTABILITY MECHANISMS
dc.subjectADMINISTRATIVE REFORMS
dc.subjectANTICORRUPTION
dc.subjectASSETS
dc.subjectBETTER SERVICE DELIVERY
dc.subjectBRIBES
dc.subjectBUREAUCRACY
dc.subjectCALL CENTER
dc.subjectCAPACITY BUILDING
dc.subjectCAPACITY BUILDING FOR GOVERNMENT
dc.subjectCAPACITY DEVELOPMENT
dc.subjectCERTIFICATE
dc.subjectCHANGE MANAGEMENT
dc.subjectCITIZEN
dc.subjectCITIZEN ADVISORY
dc.subjectCITIZEN PARTICIPATION
dc.subjectCITIZEN REPORT CARD
dc.subjectCITIZEN SERVICE
dc.subjectCITIZENS
dc.subjectCITY GOVERNMENT
dc.subjectCIVIC ENGAGEMENT
dc.subjectCIVIL SERVANTS
dc.subjectCIVIL SOCIETY
dc.subjectCIVIL SOCIETY ENGAGEMENT
dc.subjectCIVIL SOCIETY GROUPS
dc.subjectCOMMUNITY PARTICIPATION
dc.subjectCOMMUNITY SCORECARDS
dc.subjectCOMPLAINTS
dc.subjectCONFIDENCE
dc.subjectCONNECTIVITY
dc.subjectCONSULTATIONS
dc.subjectCORRUPT
dc.subjectCORRUPTION
dc.subjectCRIMINAL
dc.subjectCRIMINAL LAW
dc.subjectDECISION MAKING
dc.subjectDETAILED INFORMATION
dc.subjectDIGITAL ASSISTANTS
dc.subjectDISCRETION
dc.subjectDISCUSSION FORUM
dc.subjectDISTRIBUTION SYSTEMS
dc.subjectDOMAIN
dc.subjectE-GOVERNANCE
dc.subjectE-GOVERNMENT
dc.subjectE-LEARNING
dc.subjectE-MAIL
dc.subjectE-PROCUREMENT
dc.subjectEGOVERNANCE
dc.subjectELECTRICITY
dc.subjectEMBEZZLEMENT
dc.subjectFIGURES
dc.subjectFLOW OF INFORMATION
dc.subjectFRAUD
dc.subjectFREEDOM OF INFORMATION
dc.subjectGOOD GOVERNANCE
dc.subjectGOVERNANCE PROCESSES
dc.subjectGOVERNMENT AGENCIES
dc.subjectGOVERNMENT DEPARTMENTS
dc.subjectGOVERNMENT INFORMATION
dc.subjectGOVERNMENT OFFICIALS
dc.subjectGOVERNMENT TO CITIZEN
dc.subjectGOVERNMENT WORKERS
dc.subjectICT
dc.subjectID
dc.subjectINDEPENDENT BUDGET ANALYSIS
dc.subjectINFORMATION FOR DEVELOPMENT
dc.subjectINFORMATION SYSTEM
dc.subjectINFORMATION TECHNOLOGIES
dc.subjectINFORMATION TECHNOLOGY
dc.subjectINITIATIVE
dc.subjectINSPECTION
dc.subjectINSTITUTIONAL ENVIRONMENT
dc.subjectINTERFACE
dc.subjectINTERNATIONAL DEVELOPMENT
dc.subjectKIOSKS
dc.subjectLAWS
dc.subjectLEADERSHIP
dc.subjectLEGAL FRAMEWORK
dc.subjectLICENSES
dc.subjectMATERIAL
dc.subjectMINISTER
dc.subjectMOBILE PHONE
dc.subjectMOBILE TELEPHONE
dc.subjectMUNICIPAL SERVICES
dc.subjectNATIONAL GOVERNMENT
dc.subjectNONGOVERNMENTAL ORGANIZATIONS
dc.subjectONLINE ACCESS
dc.subjectONLINE FORMS
dc.subjectOPEN GOVERNMENT
dc.subjectOPENNESS
dc.subjectPARTICIPATORY APPROACH
dc.subjectPARTICIPATORY BUDGETING
dc.subjectPARTICIPATORY PERFORMANCE MONITORING
dc.subjectPDF
dc.subjectPERFORMANCE INDICATORS
dc.subjectPHOTOGRAPHS
dc.subjectPOLITICIANS
dc.subjectPOSTAL SERVICE
dc.subjectPOVERTY ALLEVIATION
dc.subjectPOVERTY REDUCTION
dc.subjectPREPARATION
dc.subjectPRIVATE SCHOOLS
dc.subjectPROCUREMENT
dc.subjectPROJECT DESIGN
dc.subjectPUBLIC ACCOUNTABILITY
dc.subjectPUBLIC AGENCIES
dc.subjectPUBLIC DOMAIN
dc.subjectPUBLIC HEARINGS
dc.subjectPUBLIC INTEREST
dc.subjectPUBLIC INTEREST LITIGATION
dc.subjectPUBLIC OFFICIALS
dc.subjectPUBLIC OPINION
dc.subjectPUBLIC POLICY
dc.subjectPUBLIC SECTOR
dc.subjectPUBLIC SERVICE DELIVERY
dc.subjectPUBLIC SERVICES
dc.subjectQUALITY OF SERVICE
dc.subjectQUALITY OF SERVICES
dc.subjectRELIABILITY
dc.subjectRESULT
dc.subjectRESULTS
dc.subjectRIGHT TO INFORMATION
dc.subjectSERVICE DELIVERY
dc.subjectSERVICE DELIVERY SYSTEMS
dc.subjectSERVICE PROVIDER
dc.subjectSERVICE PROVIDERS
dc.subjectSERVICE STANDARDS
dc.subjectSMART CARDS
dc.subjectSOCIAL ACCOUNTABILITY
dc.subjectSOCIAL ACCOUNTABILITY INITIATIVES
dc.subjectSOCIAL AUDIT
dc.subjectSOCIAL AUDITS
dc.subjectSOCIAL DEVELOPMENT
dc.subjectSOCIAL WELFARE
dc.subjectSTAKEHOLDER
dc.subjectSTAKEHOLDERS
dc.subjectSTANDARDS OF SERVICE
dc.subjectTARGET GROUPS
dc.subjectTECHNICAL ISSUES
dc.subjectTECHNOLOGY PLATFORM
dc.subjectTECHNOLOGY PLATFORMS
dc.subjectTELEPHONE
dc.subjectTELEPHONES
dc.subjectTRANSPARENCY
dc.subjectTRANSPARENCY IN GOVERNMENT
dc.subjectTRANSPARENCY MECHANISMS
dc.subjectURBAN GOVERNANCE
dc.subjectUSE OF E-GOVERNANCE
dc.subjectUSE OF INFORMATION
dc.subjectUSE OF WEB
dc.subjectUSER
dc.subjectUSER FEEDBACK
dc.subjectUSERS
dc.subjectUSES
dc.subjectVIDEO
dc.subjectWEB
dc.subjectWEB SITE
dc.subjectWEB SITES
dc.titleUse of Social Accountability Tools and Information Technologies in Monitoring and Evaluationen
dspace.entity.typePublication
okr.date.disclosure2011-09-07
okr.date.doiregistration2025-04-29T10:06:02.496530Z
okr.doctypePublications & Research::Brief
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/2011/02/14981439/use-social-accountability-tools-information-technologies-monitoring-evaluation
okr.globalpracticeSocial, Urban, Rural and Resilience
okr.globalpracticeGovernance
okr.globalpracticeGovernance
okr.globalpracticeTransport and ICT
okr.globalpracticeTrade and Competitiveness
okr.guid408211468284092393
okr.identifier.externaldocumentum000356161_20110907025122
okr.identifier.internaldocumentum14981439
okr.identifier.report64384
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2011/09/07/000356161_20110907025122/Rendered/PDF/643840BRI0Use000Box0361535B0PUBLIC0.pdfen
okr.region.administrativeSouth Asia
okr.region.countryIndia
okr.topicSocial Development::Social Accountability
okr.topicPrivate Sector Development::E-Business
okr.topicGovernance::Governance Indicators
okr.topicPublic Sector Corruption and Anticorruption Measures
okr.topicGovernance::E-Government
okr.topicPublic Sector Development
okr.unitOffice of VP & Head of Network (PRMVP)
okr.volume1 of 1
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