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Technology for Results: Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector

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dc.contributor.authorPena P. Weiss, Lilian
dc.contributor.authorKaiser, Kai
dc.contributor.authorChase, Claire
dc.contributor.authorHong, Hai Le Tuyen
dc.date.accessioned2019-08-01T19:43:02Z
dc.date.available2019-08-01T19:43:02Z
dc.date.issued2019-07
dc.description.abstractThe note serves to show how smartphones and digital platforms/workflows can be effectively used to collect and process validation data about decentralized/dispersed frontline results. The case study shows that World Bank operations can help bring this type of digital platform–based approach to more mainstream government processes, particularly in the context of Program for Results, in this case for the rural water supply and sanitation operations. The note documents both the checklist approach and the realization of a web-based platform established to disclose water and sanitation program planning documents and resources to the public, along with a call center to deal with customer questions and concerns. The experience speaks to the question of how more versatile technology (cloud platforms, smartphones) together with institutional drivers can set the stage for new generation digital platforms taking root in governments like Vietnam, where paper-based processes and reporting persist. While technology is clearly secondary to getting the people and process parts of the equation right, getting the technology wrong may adversely disrupt the reform process, strengthening opposition or perpetuating the status quo. The major value added for the World Bank may be to help design and demonstrate robust and versatile platforms, including as part of results-based operations aligning to country systems.en
dc.identifierhttp://documents.worldbank.org/curated/en/561161563521024143/Technology-for-Results-Using-Smartphones-to-Verify-Results-and-Serve-the-Public-in-Vietnam-s-Water-Sector
dc.identifier.doi10.1596/32150
dc.identifier.urihttps://hdl.handle.net/10986/32150
dc.languageEnglish
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesWater Knowledge Notes;
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectRURAL WATER SUPPLY AND SANITATION
dc.subjectMOBILE COMMUNICATION
dc.subjectTRANSPARENCY
dc.subjectTELECOMMUNICATIONS
dc.subjectINFORMATION AND COMMUNICATION TECHNOLOGY
dc.titleTechnology for Resultsen
dc.title.subtitleUsing Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sectoren
dc.typeBriefen
dc.typeFichefr
dc.typeResumenes
dspace.entity.typePublication
okr.crossref.titleTechnology for Results: Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector
okr.date.disclosure2019-07-18
okr.doctypePublications & Research
okr.doctypePublications & Research::Brief
okr.docurlhttp://documents.worldbank.org/curated/en/561161563521024143/Technology-for-Results-Using-Smartphones-to-Verify-Results-and-Serve-the-Public-in-Vietnam-s-Water-Sector
okr.guid561161563521024143
okr.identifier.doi10.1596/32150
okr.identifier.externaldocumentum090224b086ee29df_1_0
okr.identifier.internaldocumentum31259953
okr.identifier.report139456
okr.importedtrueen
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/561161563521024143/pdf/Technology-for-Results-Using-Smartphones-to-Verify-Results-and-Serve-the-Public-in-Vietnam-s-Water-Sector.pdfen
okr.region.administrativeEast Asia and Pacific
okr.region.countryViet Nam
okr.topicInformation and Communication Technologies::Rural Information & Communications Technologies
okr.topicWater Resources::Water and Human Health
okr.topicWater Supply and Sanitation::Rural Water Supply and Sanitation
okr.unitWater East Asia & Pacific Region (SEAW1)
relation.isAuthorOfPublicationecc576e9-bd6a-5678-a56a-ce6316c93654
relation.isAuthorOfPublication.latestForDiscoveryecc576e9-bd6a-5678-a56a-ce6316c93654
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