Publication: Cambodia : Review of Government Information and Communications Technologies Policies and Investments

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World Bank
Further, governments are using information and communication technologies (ICT) as tools to reduce transaction costs and processing time, and increase government revenues. Further, the potential to access public services at home or at a local Internet kiosk empowers citizens in rural areas, including women and minorities. Access to relevant public information on rights and benefits, inheritance and family laws, health care, and housing can be provided through the Internet or mobile phone which translates to easier access and less time than traveling to or queuing up at government departments. The Royal Government of Cambodia (the Government) has taken various initiatives regarding the streamlining of ICTs in administration functions and several core agencies have invested or are planning on investing in information systems, databases of various types, websites, communications networks, etc. However, this figure will be significantly higher when the cost for ICT components under sector projects, such as under education, public finance, and trade are included. As the number of projects with ICT components increases in the Government, leadership and overall governance of ICT implementation will become increasingly important. ICT investments often involve high costs and big risks. Failure rates of ICT projects in governments around the world are notable. Costs for failure not only include monetary loss but costs in terms of reputation of the implementing agency or donor, and diminished incentives for future attempts in using ICTs.
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World Bank. 2010. Cambodia : Review of Government Information and Communications Technologies Policies and Investments. © Washington, DC. License: CC BY 3.0 IGO.
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