Publication: Uganda : Turn-around of the National Water and Sewerage Corporation

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Date
2003-07
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Published
2003-07
Author(s)
Matta, Nadim
Abstract
National Water & Sewerage Company (NWSC), the Ugandan utility responsible for urban water delivery, was operating at a loss of Sh 348MM a month with performance indicators below African utility standards. In 1999, the Bank recommended that NWSC close down for good, after five years of intensive investments aimed at turning- around the utility. However, just three years later, the NWSC is hailed as a model by other African nations, corporations, and municipalities. What made the difference? Dr. William Muhairwe, the newly hired Managing Director declared a 100-day program focusing on targeted outputs. A sharp focus on results and "stretch" goals brought out the hidden reserve of capacity that already existed in the utility.
Citation
Matta, Nadim. 2003. Uganda : Turn-around of the National Water and Sewerage Corporation. Africa Region Findings & Good Practice Infobriefs; No. 228. © World Bank, Washington, DC. http://openknowledge.worldbank.org/entities/publication/332a4f1c-b4ab-51f3-afb4-c49ede699dea License: CC BY 3.0 IGO.
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