Publication: Uganda : Turn-around of the National Water and Sewerage Corporation
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2003-07
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2003-07
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National Water & Sewerage Company (NWSC), the Ugandan utility responsible for urban water delivery, was operating at a loss of Sh 348MM a month with performance indicators below African utility standards. In 1999, the Bank recommended that NWSC close down for good, after five years of intensive investments aimed at turning- around the utility. However, just three years later, the NWSC is hailed as a model by other African nations, corporations, and municipalities. What made the difference? Dr. William Muhairwe, the newly hired Managing Director declared a 100-day program focusing on targeted outputs. A sharp focus on results and "stretch" goals brought out the hidden reserve of capacity that already existed in the utility.
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“Matta, Nadim. 2003. Uganda : Turn-around of the National Water and Sewerage Corporation. Africa Region Findings & Good Practice Infobriefs; No. 228. © World Bank. http://hdl.handle.net/10986/9729 License: CC BY 3.0 IGO.”
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