Publication: Citizen-Centric Service Delivery and Renewing the Social Contract: Lessons from World Bank GovTech Operations in the Middle East and North Africa (MENA)
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2024-06-05
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2024-06-25
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Governments across the Middle East and North Africa (MENA) region increasingly recognize the transformative potential of digitalizing the public sector through GovTech approaches. GovTech as defined by the World Bank represents the latest generation of digital government reform and rests on three key principles: 1) universally accessible, user-centric public services; 2) a whole-of-government approach to public sector modernization; and 3) simple, efficient, and transparent government systems. As part of a larger national digital ecosystem, a GovTech-enabled public sector can facilitate improved service delivery and development outcomes as well as equitable private sector-led job creation and economic opportunity. As governments of MENA countries seek to improve public services and increase trust in government, they are turning to GovTech strategies that strengthen inclusiveness, core government operations, citizen engagement, transparency, and accountability. This report synthesizes findings and lessons learned from three country case studies.
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“World Bank. 2024. Citizen-Centric Service Delivery and Renewing the Social Contract: Lessons from World Bank GovTech Operations in the Middle East and North Africa (MENA). © World Bank. http://hdl.handle.net/10986/41772 License: CC BY-NC 3.0 IGO.”
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