Citizen-Centric Service Delivery and Renewing the Social Contract: Lessons from World Bank GovTech Operations in the Middle East and North Africa (MENA)

doi:https://doi.org/10.1596/41772

Publication:
Citizen-Centric Service Delivery and Renewing the Social Contract: Lessons from World Bank GovTech Operations in the Middle East and North Africa (MENA)

dc.contributor.author	World Bank
dc.date.accessioned	2024-06-25T14:30:56Z
dc.date.available	2024-06-25T14:30:56Z
dc.date.issued	2024-06-05
dc.description.abstract	Governments across the Middle East and North Africa (MENA) region increasingly recognize the transformative potential of digitalizing the public sector through GovTech approaches. GovTech as defined by the World Bank represents the latest generation of digital government reform and rests on three key principles: 1) universally accessible, user-centric public services; 2) a whole-of-government approach to public sector modernization; and 3) simple, efficient, and transparent government systems. As part of a larger national digital ecosystem, a GovTech-enabled public sector can facilitate improved service delivery and development outcomes as well as equitable private sector-led job creation and economic opportunity. As governments of MENA countries seek to improve public services and increase trust in government, they are turning to GovTech strategies that strengthen inclusiveness, core government operations, citizen engagement, transparency, and accountability. This report synthesizes findings and lessons learned from three country case studies.	en
dc.identifier	http://documents.worldbank.org/curated/en/099092923094549481/P1769401396a0d0b1bd2e1752dac1fd9b2
dc.identifier.doi	10.1596/41772
dc.identifier.uri	https://hdl.handle.net/10986/41772
dc.language	English
dc.language.iso	en_US
dc.publisher	Washington, DC: World Bank
dc.rights	CC BY-NC 3.0 IGO
dc.rights.holder	World Bank
dc.rights.uri	https://creativecommons.org/licenses/by-nc/3.0/igo
dc.subject	PUBLIC SECTOR MONITORING AND EVALUATION
dc.subject	PUBLIC SECTOR MANAGEMENT
dc.subject	PUBLIC SECTOR MONITORING AND EVALUATION IMPACT
dc.subject	PUBLIC SECTOR MONITORING AND EVALUATION TRANSPARENCY
dc.subject	PUBLIC SECTOR CUMULATIVE IMPACT ASSESSMENT
dc.subject	DJIBOUTI
dc.subject	JORDAN
dc.subject	TUNISIA
dc.subject	PEACE, JUSTICE AND STRONG INSTITUTIONS
dc.subject	SDG 16
dc.title	Citizen-Centric Service Delivery and Renewing the Social Contract	en
dc.title.subtitle	Lessons from World Bank GovTech Operations in the Middle East and North Africa (MENA)	en
dc.type	Working Paper
dspace.entity.type	Publication
okr.crossref.title	Citizen-Centric Service Delivery and Renewing the Social Contract: Lessons from World Bank GovTech Operations in the Middle East and North Africa (MENA)
okr.date.disclosure	2024-06-25
okr.date.lastmodified	2024-06-05T00:00:00Z	en
okr.doctype	Publications & Research::Working Paper
okr.doctype	Publications & Research
okr.docurl	http://documents.worldbank.org/curated/en/099092923094549481/P1769401396a0d0b1bd2e1752dac1fd9b2
okr.guid	099092923094549481
okr.identifier.docmid	P176940-396a0d01-aab4-491b-bd2e-752dac1fd9b2
okr.identifier.doi	https://doi.org/10.1596/41772
okr.identifier.externaldocumentum	34170732
okr.identifier.internaldocumentum	34170732
okr.identifier.report	185057
okr.import.id	4586
okr.imported	true	en
okr.language.supported	en
okr.pdfurl	http://documents.worldbank.org/curated/en/099092923094549481/pdf/P1769401396a0d0b1bd2e1752dac1fd9b2.pdf	en
okr.region.geographical	World
okr.sector	ICT Services,Central Government (Central Agencies)
okr.theme	Public Administration,ICT,ICT Solutions,Private Sector Development,Public Sector Management
okr.topic	Governance::E-Government
okr.topic	Public Sector Development
okr.topic	Science and Technology Development::Technology Innovation
okr.topic	Information and Communication Technologies::ICT Applications
okr.unit	EFI-MNA-GOV-FM & PS (EMNGU)
okr.volume	1