Publication: Tunisia: Problem-Driven and Adaptive Approach for Citizen-Centric Service Delivery
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2024-02-26
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2024-02-26
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The document collection focuses on GovTech case studies and equitable growth, finance, and institutions. It emphasizes citizen-centric public services that are universally accessible and supported by the GovTech Global Partnership. One of the case studies highlighted in the collection is a project that supports a government in providing equitable access to quality social protection and education services through a GovTech approach. The project aims to place the citizen at the center of the reform process and combines public sector innovations, change management, and digital technologies. The document also discusses the project's adaptive approach to rapidly respond to the immediate needs of the government, particularly in the context of the COVID-19 pandemic, and the lessons learned from this problem-driven and iterative approach.
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“World Bank. 2024. Tunisia: Problem-Driven and Adaptive Approach for Citizen-Centric Service Delivery. Equitable Growth, Finance and Institutions Notes - Governance; GovTech Case Studies: Solutions that Work. © World Bank. http://hdl.handle.net/10986/41109”
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