Planning National Telemedicine and Health Hotline Services: A Toolkit for Governments

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dc.contributor.authorWorld Bank
dc.date.accessioned2023-02-24T15:30:01Z
dc.date.accessioned2023-03-06T16:35:09Z
dc.date.available2023-02-24T15:30:01Z
dc.date.available2023-03-06T16:35:09Z
dc.date.issued2023
dc.description.abstractFor many low- and middle-income countries, telemedicine and health hotlines are the best way to increase community access to health information and health care. This became even more apparent during the coronavirus pandemic, when countries with low health-care-worker-to-population ratios--and large populations that do not live close to a health center--needed better ways for their citizens to access health information and care. These services have played an important role in filling access gaps for decades, but to ensure they sustain impact at a national scale, the government must be brought in from the beginning with a longer-term plan for the government to steward the solution. For a solution to be sustainable, it must be incorporated into country strategies and budgets, and the government must have ownership of the solution, even if all or parts of the operation are outsourced. This toolkit focuses on health hotlines and telemedicine, specifically on the telemedicine systems used for primary care services, rather than those for specialized care such as tele-dermatology, tele-oncology, and others. This toolkit will outline the multi-phased approach needed to set up a health hotline or telemedicine service at a national scale while providing tools that can be used to, for example, cost out and design the system, contract service providers, or engage mobile network operators.en
dc.identifier.isbn978-1-4648-1955-1
dc.identifier.urihttps://hdl.handle.net/10986/39467
dc.language.isoen_US
dc.publisherWashington, DC : World Bank
dc.relation.ispartofseriesInternational Development in Practice;
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectNATIONAL TELEMEDICINE
dc.subjectHEALTH HOTLINE
dc.subjectGOVERNMENT
dc.subjectFOCAL POINT
dc.subjectTASK FORCE
dc.subjectSUSTAINABILITY
dc.subjectPRIVATE SECTOR
dc.subjectTECHNOLOGY ADOPTION
dc.titlePlanning National Telemedicine and Health Hotline Servicesen
dc.title.subtitleA Toolkit for Governmentsen
dc.typeBooken
dc.typeLivrefr
dc.typeLibroes
okr.associatedcontenthttps://openknowledge.worldbank.org/handle/10986/39465 Planning National Telemedicine and Health Hotline Services : A Toolkit for Service Providers Working with Governmentsen
okr.date.disclosure2023-02-24
okr.doctypePublications & Research
okr.doctypePublications & Research::Publication
okr.identifier.doi10.1596/978-1-4648-1955-1
okr.language.supporteden
okr.region.geographicalWorld
okr.topicHealth, Nutrition and Population::Health Service Management and Delivery
okr.topicHealth, Nutrition and Population::Health Systems Development & Reform
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