Publication:
Transparency and Social Accountability in the Egyptian Power Sector

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dc.contributor.authorWorld Bank Group
dc.date.accessioned2015-02-26T13:38:57Z
dc.date.available2015-02-26T13:38:57Z
dc.date.issued2015-01
dc.description.abstractThe World Bank's initiatives of social accountability and transparency over the past two decades are increasingly founded on the notion that transparency and social accountability of public institutions are essential for stimulating economic growth. Social accountability refers to the responsiveness of the state to the needs of its citizens, and encompasses a broad range of actions and mechanisms such as tracking of public expenditures, monitoring of public service delivery, and working with citizen advisory boards. Transparency entails access to and effective use of information by citizens, civil society organizations, non-governmental organizations (NGOs), local communities, and the private sector. To achieve this objective, the World Bank and Egypt Egyptian Electric Utility and Consumer Protection Regulatory Agency (ERA) - in consultation with Kantor management consultant - finds it necessary to establish systems and procedures for: (a) proactively disclosing information about the power sector's quality of service, operational, and financial performance, and development plans and policies; (b) seeking customer and public feedback; and (c) engaging customers in monitoring sector performance. Such a system, by helping to improve both the performance of the sector and the public acceptance of its policies and plans, ultimately can raise the sector s efficiency, quality, and sustainability. This study covers four interlocking areas (institutional analysis; performance benchmarking; customer interface-transparency and public information systems; and consumer surveys). After analyzing and identifying weaknesses in each area separately, corrections are then suggested that encompass the interlocking whole.en
dc.identifierhttp://documents.worldbank.org/curated/en/2015/01/24006804/transparency-social-accountability-egyptian-power-sector
dc.identifier.doi10.1596/21509
dc.identifier.urihttps://hdl.handle.net/10986/21509
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC
dc.relation.ispartofseriesMENA energy series;
dc.rightsCC BY 3.0 IGO
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCESS TO THE INTERNET
dc.subjectACCOUNT MANAGEMENT
dc.subjectACTION PLANS
dc.subjectAPPROACH
dc.subjectARTICLE OF ASSOCIATION
dc.subjectARTICLES OF ASSOCIATION
dc.subjectAVAILABILITY
dc.subjectBENCHMARKING
dc.subjectBENCHMARKING PROCESS
dc.subjectBOARD MEMBERS
dc.subjectBOARDS OF DIRECTORS
dc.subjectBUSINESSES
dc.subjectBUYER
dc.subjectCALL CENTERS
dc.subjectCAPABILITIES
dc.subjectCAPACITY BUILDING
dc.subjectCAPACITY OF ELECTRICITY
dc.subjectCASH FLOW
dc.subjectCEO
dc.subjectCHARTER
dc.subjectCHARTERS
dc.subjectCOGENERATION
dc.subjectCOMMUNICATION STRATEGY
dc.subjectCOMPANY
dc.subjectCOMPETITIVE MARKET
dc.subjectCOMPETITIVE MARKETS
dc.subjectCONSUMER AWARENESS
dc.subjectCONSUMER COMPLAINTS
dc.subjectCONSUMER GROUPS
dc.subjectCONSUMER PARTICIPATION
dc.subjectCONSUMER PROTECTION
dc.subjectCONSUMER RIGHTS
dc.subjectCONSUMER SATISFACTION
dc.subjectCONSUMER SURVEYS
dc.subjectCONTACT INFORMATION
dc.subjectCOOPERATION AGREEMENT
dc.subjectCOPYRIGHT
dc.subjectCURRENT LAWS
dc.subjectCUSTOMER BASE
dc.subjectCUSTOMER RELATION
dc.subjectCUSTOMER RELATION MANAGEMENT
dc.subjectCUSTOMER RELATIONSHIP
dc.subjectCUSTOMER RELATIONSHIP MANAGEMENT
dc.subjectCUSTOMER SATISFACTION
dc.subjectCUSTOMER SERVICE
dc.subjectCUSTOMER SERVICES
dc.subjectDATA ANALYSIS
dc.subjectDELTA
dc.subjectDISCLOSURE OBLIGATIONS
dc.subjectDISPUTE RESOLUTION
dc.subjectDISTRIBUTION COMPANIES
dc.subjectDISTRIBUTION COMPANY
dc.subjectDISTRIBUTION NETWORKS
dc.subjectDISTRIBUTION OF ELECTRICITY
dc.subjectDISTRIBUTION SYSTEM
dc.subjectDISTRIBUTION SYSTEMS
dc.subjectDOMAIN
dc.subjectDOMESTIC ENERGY
dc.subjectE-MAIL
dc.subjectEFFICIENCY ISSUES
dc.subjectELECTRIC POWER
dc.subjectELECTRIC POWER GENERATION
dc.subjectELECTRIC POWER PRODUCTION
dc.subjectELECTRIC TRANSMISSION
dc.subjectELECTRIC UTILITIES
dc.subjectELECTRIC UTILITY
dc.subjectELECTRICAL ENERGY
dc.subjectELECTRICITY
dc.subjectELECTRICITY BILLS
dc.subjectELECTRICITY COMPANIES
dc.subjectELECTRICITY CONSUMERS
dc.subjectELECTRICITY DISTRIBUTION
dc.subjectELECTRICITY GENERATION
dc.subjectELECTRICITY MARKET
dc.subjectELECTRICITY REGULATOR
dc.subjectELECTRICITY SECTOR
dc.subjectELECTRICITY SUPPLIERS
dc.subjectELECTRICITY SUPPLY
dc.subjectELECTRICITY TRANSMISSION
dc.subjectELECTRICITY UTILITY
dc.subjectELECTRIFICATION
dc.subjectEMAILS
dc.subjectENERGY CONSERVATION
dc.subjectENERGY CONSUMPTION
dc.subjectENERGY EFFICIENCY
dc.subjectENERGY MANAGEMENT
dc.subjectENERGY SECTOR
dc.subjectENVIRONMENTAL PROTECTION
dc.subjectESERVICES
dc.subjectEX POST
dc.subjectFAIR COMPETITION
dc.subjectFINANCIAL CONSTRAINTS
dc.subjectFINANCIAL INFORMATION
dc.subjectFINANCIAL PERFORMANCE
dc.subjectFINANCIAL STATEMENT
dc.subjectFINANCIAL STATEMENTS
dc.subjectFUEL
dc.subjectGAS
dc.subjectGENERAL PUBLIC
dc.subjectGENERATION
dc.subjectGENERATION CAPACITY
dc.subjectGLOBAL KNOWLEDGE
dc.subjectGOVERNANCE ARRANGEMENTS
dc.subjectGOVERNMENT POLICY
dc.subjectHARD COPY
dc.subjectHOLDING COMPANY
dc.subjectHOME PAGE
dc.subjectHUMAN RESOURCE
dc.subjectHUMAN RESOURCE DEVELOPMENT
dc.subjectHUMAN RESOURCES
dc.subjectIMAGE
dc.subjectIMAGES
dc.subjectINCORPORATION
dc.subjectINFORMATION DISSEMINATION
dc.subjectINFORMATION FLOW
dc.subjectINFORMATION FLOWS
dc.subjectINFORMATION PROVISION
dc.subjectINFORMATION SYSTEM
dc.subjectINFORMATION SYSTEMS
dc.subjectINFORMATION TECHNOLOGY
dc.subjectINSTITUTIONAL CAPACITY
dc.subjectINTERFACE
dc.subjectINTERFACES
dc.subjectINTERNAL PROCESSES
dc.subjectINTERNATIONAL BEST PRACTICE
dc.subjectLEGAL ENTITY
dc.subjectLEGAL OBLIGATIONS
dc.subjectLEGAL STATUS
dc.subjectLEGISLATIVE FRAMEWORK
dc.subjectLICENSE
dc.subjectLICENSE AGREEMENT
dc.subjectLICENSES
dc.subjectLIMITED
dc.subjectMANAGEMENT SYSTEMS
dc.subjectMARKETING
dc.subjectMEDIUM ENTERPRISES
dc.subjectMEMBER STATE
dc.subjectMONITORING REQUIREMENTS
dc.subjectMONOPOLIES
dc.subjectMONOPOLY
dc.subjectMUNICIPALITIES
dc.subjectNATURAL GAS
dc.subjectNETWORKS
dc.subjectNON-GOVERNMENTAL ORGANIZATION
dc.subjectNON-GOVERNMENTAL ORGANIZATIONS
dc.subjectOIL
dc.subjectPAYMENT METHODS
dc.subjectPEAK DEMAND
dc.subjectPEAK LOAD
dc.subjectPERFORMANCE INDICATORS
dc.subjectPERFORMANCE MEASURES
dc.subjectPERSONS
dc.subjectPHOTO
dc.subjectPOLICY FORMULATION
dc.subjectPOWER
dc.subjectPOWER CONSUMPTION
dc.subjectPOWER GENERATORS
dc.subjectPOWER PLANT
dc.subjectPOWER PLANTS
dc.subjectPOWER PRODUCER
dc.subjectPOWER PURCHASING
dc.subjectPOWER SECTOR
dc.subjectPOWER SHORTAGES
dc.subjectPRICE COMPARISON
dc.subjectPRICE COMPARISONS
dc.subjectPRIVATE COMPANIES
dc.subjectPRIVATE INVESTMENT
dc.subjectPRIVATE SECTOR
dc.subjectPRODUCTIVITY
dc.subjectPUBLIC COMPANIES
dc.subjectPURCHASING AGREEMENTS
dc.subjectQUALITY MANAGEMENT
dc.subjectQUALITY OF SERVICE
dc.subjectQUERIES
dc.subjectQUERY
dc.subjectREGULATORS
dc.subjectREGULATORY AGENCIES
dc.subjectREGULATORY AGENCY
dc.subjectREGULATORY REGIMES
dc.subjectRENEWABLE ENERGIES
dc.subjectRENEWABLE ENERGY
dc.subjectRESIDENTIAL CONSUMERS
dc.subjectRESIDENTIAL CUSTOMERS
dc.subjectRESULTS
dc.subjectSERVICE DELIVERY
dc.subjectSERVICE PROVIDERS
dc.subjectSERVICE TO CUSTOMERS
dc.subjectSHAREHOLDER
dc.subjectSHAREHOLDERS
dc.subjectSOCIETIES
dc.subjectSOCIETY
dc.subjectSOFTWARE SYSTEM
dc.subjectSTAKEHOLDERS
dc.subjectSUBSIDIARIES
dc.subjectSUBSIDIARY
dc.subjectSUBSIDIARY COMPANIES
dc.subjectSUPERVISION
dc.subjectSUPPLY OF ELECTRICITY
dc.subjectSUSTAINABLE ENERGY
dc.subjectTARGETS
dc.subjectTARIFF STRUCTURE
dc.subjectTARIFF STRUCTURES
dc.subjectTECHNICAL ASSISTANCE
dc.subjectTECHNICAL SUPPORT
dc.subjectTELEPHONE
dc.subjectTIME FRAMES
dc.subjectTRADERS
dc.subjectTRANSMISSION
dc.subjectTRANSMISSION CAPACITIES
dc.subjectTRANSMISSION COMPANY
dc.subjectTRANSMISSION SYSTEM
dc.subjectTREND ANALYSIS
dc.subjectUNION
dc.subjectUSERS
dc.subjectVALUE CHAIN
dc.subjectVIDEOS
dc.subjectVOLTAGE
dc.subjectWIND
dc.subjectWIND FARMS
dc.titleTransparency and Social Accountability in the Egyptian Power Sectoren
dspace.entity.typePublication
okr.date.disclosure2015-02-17
okr.date.doiregistration2025-05-05T11:46:54.378295Z
okr.doctypePublications & Research::ESMAP Paper
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/2015/01/24006804/transparency-social-accountability-egyptian-power-sector
okr.globalpracticeEnergy and Extractives
okr.guid897161468036543472
okr.identifier.externaldocumentum000442464_20150217103050
okr.identifier.internaldocumentum24006804
okr.identifier.report93936
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2015/02/17/000442464_20150217103050/Rendered/PDF/939360ESM0P1170ility0Report939360EG.pdfen
okr.region.administrativeMiddle East and North Africa
okr.region.countryEgypt, Arab Republic of
okr.sectorEnergy and mining :: Oil and gas
okr.sectorEnergy and mining :: Power
okr.themeFinancial and private sector development :: Infrastructure services for private sector development
okr.topicEnergy::Energy Production and Transportation
okr.topicEnergy::Electric Power
okr.topicLaw and Development::Corporate Law
okr.topicPrivate Sector Development::E-Business
okr.topicInfrastructure Economics and Finance::Infrastructure Regulation
okr.unitEnergy & Extractives - GP (GEEDR)
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