Publication:
Are You Being Served? New Tools for Measuring Services Delivery

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dc.contributor.authorAmin, Samia
dc.contributor.authorDas, Jishnu
dc.contributor.authorGoldstein, Markus
dc.date.accessioned2012-06-01T19:46:50Z
dc.date.available2012-06-01T19:46:50Z
dc.date.issued2008
dc.description.abstractThis volume provides an overview of a range of tools for measuring service delivery and offers valuable lessons on the opportunities and constraints practitioners face in measuring performance. The authors investigate country cases using data from a range of sources in a variety of contexts. Their experiences yield important insights on how to avoid pitfalls, what practices to improve, and how to learn the most from the data at hand. Taken together, those lessons represent an important step in strengthening accountability and governance so as to enhance service delivery. Empirical investigations of the relationship between particular characteristics of the public provisioning of goods and services at the local level and the characteristics of the localities receiving these goods and services may help us understand the impact of policy and learn to design more effective public interventions. Monitoring data are an integral part of the process of learning about the performance of any social program. Many impact evaluations of social programs assume that the interventions occur at specified launch dates and produce equal and constant changes in conditions among eligible beneficiary groups.en
dc.identifierhttp://documents.worldbank.org/curated/en/2008/01/9012601/being-served-new-tools-measuring-services-delivery
dc.identifier.doi10.1596/978-0-8213-7185-5
dc.identifier.isbn978-0-8213-7185-5
dc.identifier.urihttps://hdl.handle.net/10986/6921
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC: World Bank
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectASSETS
dc.subjectASYMMETRIC INFORMATION
dc.subjectBALANCE SHEETS
dc.subjectBANK SUPERVISION
dc.subjectBANKING SECTOR
dc.subjectBANKING SYSTEMS
dc.subjectBANKRUPTCY
dc.subjectBANKRUPTCY PROCEDURES
dc.subjectBANKS
dc.subjectBONDS
dc.subjectBORROWING
dc.subjectCAPITAL MARKETS
dc.subjectCAR LOANS
dc.subjectCENTRAL BANK
dc.subjectCOLLATERAL
dc.subjectCOMMODITIES
dc.subjectCONTRACT ENFORCEMENT
dc.subjectCREDIT MARKETS
dc.subjectCREDIT RATIONING
dc.subjectCREDIT RISK
dc.subjectDEBT
dc.subjectDEPOSITS
dc.subjectDEVALUATION
dc.subjectDISCLOSURE
dc.subjectDONOR AGENCIES
dc.subjectECONOMIC GROWTH
dc.subjectEQUITY MARKETS
dc.subjectEXCHANGE RATES
dc.subjectEXPORTS
dc.subjectFEDERAL RESERVE SYSTEM
dc.subjectFINANCIAL CRISES
dc.subjectFINANCIAL INNOVATION
dc.subjectFINANCIAL INTERMEDIARIES
dc.subjectFINANCIAL INTERMEDIATION
dc.subjectFINANCIAL LEASING
dc.subjectFINANCIAL MARKETS
dc.subjectFINANCIAL SECTOR
dc.subjectFOREIGN CURRENCY
dc.subjectFOREIGN INVESTMENT
dc.subjectGDP
dc.subjectHOUSING
dc.subjectINCOME
dc.subjectINCOME STATEMENTS
dc.subjectINFLATION
dc.subjectINSURANCE
dc.subjectINTEREST RATE
dc.subjectINTEREST RATES
dc.subjectINTERNATIONAL FINANCE
dc.subjectINTERNATIONAL MONETARY FUND
dc.subjectINVENTORIES
dc.subjectINVENTORY
dc.subjectLAWS
dc.subjectLEGAL FRAMEWORK
dc.subjectLOCAL GOVERNMENT
dc.subjectMACROECONOMIC REFORM
dc.subjectMACROECONOMIC STABILITY
dc.subjectMACROECONOMIC STABILIZATION
dc.subjectMATURITIES
dc.subjectMICROFINANCE
dc.subjectMIDDLE INCOME COUNTRIES
dc.subjectMINORITY SHAREHOLDERS
dc.subjectMORTGAGES
dc.subjectMOVABLE PROPERTY
dc.subjectNOMINAL INTEREST RATES
dc.subjectNONBANK FINANCIAL INSTITUTIONS
dc.subjectPORTFOLIO
dc.subjectPORTFOLIOS
dc.subjectPRODUCTIVE ASSETS
dc.subjectPRODUCTIVITY
dc.subjectPROPERTY RIGHTS
dc.subjectREAL INTEREST RATES
dc.subjectRISK PREMIUM
dc.subjectRISK PREMIUMS
dc.subjectRISKY BUSINESS
dc.subjectSECURITIZATION
dc.subjectSTRUCTURAL ADJUSTMENT
dc.subjectSUBSIDIARY
dc.subjectTAX COLLECTOR
dc.subjectTAX LIABILITIES
dc.subjectTRANSACTION COSTS
dc.subjectTRANSITION ECONOMIES
dc.subjectTRANSPORT
dc.subjectUNDERWRITERS
dc.subjectURBAN DEVELOPMENT
dc.titleAre You Being Served? New Tools for Measuring Services Deliveryen
dspace.entity.typePublication
okr.date.disclosure2008-02-13
okr.doctypePublications & Research::Publication
okr.doctypePublications & Research::Publication
okr.docurlhttp://documents.worldbank.org/curated/en/2008/01/9012601/being-served-new-tools-measuring-services-delivery
okr.globalpracticeMacroeconomics and Fiscal Management
okr.globalpracticeFinance and Markets
okr.globalpracticeGovernance
okr.guid508001468139502892
okr.identifier.doi10.1596/978-0-8213-7185-5
okr.identifier.externaldocumentum000333038_20080215064605
okr.identifier.internaldocumentum9012601
okr.identifier.report42482
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2008/02/15/000333038_20080215064605/Rendered/PDF/424820PUB0ISBN1LIC0disclosed0Feb131.pdfen
okr.topicFinance and Financial Sector Development::Financial Intermediation
okr.topicMacroeconomics and Economic Growth::Investment and Investment Climate
okr.topicLaw and Development::Settlement of Investment Disputes
okr.topicEconomic Theory and Research
okr.unitEnterprise Analysis-WB (FGIEA)
okr.volume1 of 1
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relation.isAuthorOfPublication442e6ddc-d567-5db8-8fea-62f71781ad6a
relation.isAuthorOfPublication.latestForDiscovery442e6ddc-d567-5db8-8fea-62f71781ad6a
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