Publication: Reforming Justice: Improving Service Delivery through Technology
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2024-12-09
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2024-12-09
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This note explores the use of technology to enhance the efficiency, transparency, and accessibility of judicial service delivery. It examines how technological solutions can support streamlining internal court processes, facilitate access for court users, and support the quality of judicial decisions through legal drafting and research tools. The note also emphasizes the importance of framing judicial digitalization within the broader context of public service modernization. This approach goes beyond mere automation and technological tools, encompassing the standardization of court operations, rationalizing processes, and developing regulatory frameworks that enable digital justice while protecting citizens’ rights to a fair trial, privacy, and security. Additionally, the Note highlights the importance of supporting all stakeholders in interacting with new digital technologies to build capacity and trust in digital justice systems, ensuring that these reforms are inclusive and effectively implemented.
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“Bosio, Erica; Upegui Caro, Virginia. 2024. Reforming Justice: Improving Service Delivery through Technology. Prosperity Insight Series. © World Bank. http://hdl.handle.net/10986/42514 License: CC BY-NC 3.0 IGO.”
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