Publication:
Public Services Delivery

Simple item page
dc.contributor.authorShah, Anwar
dc.contributor.editorShah, Anwar
dc.date.accessioned2012-06-07T17:46:49Z
dc.date.available2012-06-07T17:46:49Z
dc.date.issued2005
dc.description.abstractThe globalization of information-satellite TV, internet, phone and fax-serves to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmarks against which current indicators can be compared. This publication offers a comprehensive view of government performance measurement. The first part examines systems or frameworks for measuring the performance of government at the national level and at local levels of government. The second part of the book focuses on particular sectors that form the core of essential government services: health, education, welfare, waste disposal, and infrastructure. This book provides powerful tools to: a) development practitioners to evaluate projects, b) to policymakers to reform their government's policies, and c) to public interest groups that wish to pressure their government for improvements in government services.en
dc.identifierhttp://documents.worldbank.org/curated/en/2005/06/6426985/public-services-delivery
dc.identifier.doi10.1596/978-0-8213-6140-5
dc.identifier.isbn978-0-8213-6140-5
dc.identifier.urihttps://hdl.handle.net/10986/7424
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC: World Bank
dc.relation.ispartofseriesPublic Sector Governance and Accountability
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectACCOUNTABILITY
dc.subjectACCOUNTABILITY IN GOVERNANCE
dc.subjectACCOUNTING
dc.subjectACCOUNTING STANDARDS
dc.subjectALLOCATION OF RESOURCES
dc.subjectANTICORRUPTION
dc.subjectBASIC EDUCATION
dc.subjectBUREAUCRACY
dc.subjectBUREAUCRATIC EFFICIENCY
dc.subjectCASH FLOWS
dc.subjectCENTRAL GOVERNMENTS
dc.subjectCHILD DEVELOPMENT
dc.subjectCITIZEN
dc.subjectCITIZEN FEEDBACK
dc.subjectCITIZEN PARTICIPATION
dc.subjectCITIZENS
dc.subjectCITIZENSHIP
dc.subjectCONSENSUS
dc.subjectCORRUPTION
dc.subjectCRIME
dc.subjectDATA COLLECTION
dc.subjectDATA QUALITY
dc.subjectDEBT
dc.subjectDEBT MANAGEMENT
dc.subjectDECISION-MAKING
dc.subjectDECISION-MAKING PROCESS
dc.subjectDECISION-MAKING PROCESSES
dc.subjectDEFICITS
dc.subjectDISTRIBUTION OF INCOME
dc.subjectDYSFUNCTIONAL GOVERNANCE
dc.subjectECONOMIC DEVELOPMENT
dc.subjectECONOMIC GROWTH
dc.subjectECONOMICS
dc.subjectEXECUTION
dc.subjectFAMILIES
dc.subjectFAMILY PLANNING
dc.subjectFEDERAL AGENCIES
dc.subjectFEDERALISM
dc.subjectFINANCIAL REPORTING
dc.subjectFINANCIAL SUPPORT
dc.subjectFISCAL DECENTRALIZATION
dc.subjectFISCAL FEDERALISM
dc.subjectFISCAL INCENTIVES
dc.subjectFISCAL MANAGEMENT
dc.subjectFISCAL REFORM
dc.subjectFISCAL RESOURCES
dc.subjectGOOD GOVERNANCE
dc.subjectGOVERNANCE INSTITUTIONS
dc.subjectGOVERNANCE ISSUES
dc.subjectGOVERNANCE PROCESSES
dc.subjectGOVERNANCE QUALITY
dc.subjectGOVERNMENT ACCOUNTABILITY
dc.subjectGOVERNMENT AGENCIES
dc.subjectGOVERNMENT AGENCY
dc.subjectGOVERNMENT DEPARTMENTS
dc.subjectGOVERNMENT INTERVENTIONS
dc.subjectGOVERNMENT PERFORMANCE
dc.subjectGOVERNMENT PRODUCTIVITY
dc.subjectGOVERNMENT SERVICES
dc.subjectGOVERNMENT SPENDING
dc.subjectGOVERNMENT STRUCTURES
dc.subjectGROSS DOMESTIC PRODUCT
dc.subjectHEALTH CARE
dc.subjectHEALTH OUTCOMES
dc.subjectHEALTH POLICY
dc.subjectHEALTH SERVICES
dc.subjectHOSPITALS
dc.subjectHUMAN DEVELOPMENT
dc.subjectHUMAN DEVELOPMENT NETWORK
dc.subjectINCOME
dc.subjectINFANT MORTALITY
dc.subjectINFLATION
dc.subjectINSTITUTIONAL ARRANGEMENTS
dc.subjectINSTITUTIONAL MECHANISMS
dc.subjectINTERGOVERNMENTAL FISCAL RELATIONS
dc.subjectLAWS
dc.subjectLEGALITY
dc.subjectLEGISLATION
dc.subjectLEGISLATURE
dc.subjectLEGITIMACY
dc.subjectLEVELS OF GOVERNMENT
dc.subjectLICENSES
dc.subjectLOCAL GOVERNANCE
dc.subjectLOCAL GOVERNMENT
dc.subjectLOCAL GOVERNMENTS
dc.subjectLOCAL REVENUE
dc.subjectMEASURING GOVERNANCE
dc.subjectMORTALITY
dc.subjectMUNICIPAL SERVICES
dc.subjectNATIONS
dc.subjectNONGOVERNMENTAL ORGANIZATIONS
dc.subjectNUTRITION
dc.subjectOZONE
dc.subjectPERFORMANCE INDICATORS
dc.subjectPERFORMANCE MEASURES
dc.subjectPOLITICAL ECONOMY
dc.subjectPOLITICAL INFLUENCE
dc.subjectPOLITICAL SENSITIVITY
dc.subjectPOLITICAL STABILITY
dc.subjectPOLITICIANS
dc.subjectPOLLUTION
dc.subjectPOOR GOVERNANCE
dc.subjectPOVERTY ALLEVIATION
dc.subjectPRIVATE SECTOR
dc.subjectPUBLIC
dc.subjectPUBLIC ADMINISTRATION
dc.subjectPUBLIC ADMINISTRATION REVIEW
dc.subjectPUBLIC AFFAIRS
dc.subjectPUBLIC AGENCIES
dc.subjectPUBLIC AGENCY
dc.subjectPUBLIC BUDGETING
dc.subjectPUBLIC ECONOMICS
dc.subjectPUBLIC EXPENDITURE
dc.subjectPUBLIC EXPENDITURE ANALYSIS
dc.subjectPUBLIC FINANCE
dc.subjectPUBLIC FINANCES
dc.subjectPUBLIC FUNDS
dc.subjectPUBLIC GOVERNANCE
dc.subjectPUBLIC HEALTH
dc.subjectPUBLIC MANAGEMENT
dc.subjectPUBLIC OFFICIALS
dc.subjectPUBLIC POLICY
dc.subjectPUBLIC SECTOR
dc.subjectPUBLIC SECTOR ACCOUNTABILITY
dc.subjectPUBLIC SECTOR GOVERNANCE
dc.subjectPUBLIC SECTOR MANAGEMENT
dc.subjectPUBLIC SECTOR PERFORMANCE
dc.subjectPUBLIC SERVANTS
dc.subjectPUBLIC SERVICE
dc.subjectPUBLIC SERVICE PROVISION
dc.subjectPUBLIC SERVICES
dc.subjectPUBLIC WELFARE
dc.subjectPURCHASING POWER
dc.subjectPURCHASING POWER PARITY
dc.subjectQUALITY CONTROL
dc.subjectRATIONALIZATION
dc.subjectREGULATORY POLICIES
dc.subjectRESEARCH PROGRAM
dc.subjectREVENUE SOURCES
dc.subjectREVOLUTION
dc.subjectROADS
dc.subjectSERVICE DELIVERY
dc.subjectSOCIAL DEVELOPMENT
dc.subjectSOCIAL EQUITY
dc.subjectSOCIAL OUTCOMES
dc.subjectSOCIAL PROTECTION
dc.subjectSOCIAL SECTOR
dc.subjectSOCIAL SECTORS
dc.subjectSOLID WASTE COLLECTION
dc.subjectSUBNATIONAL GOVERNMENTS
dc.subjectSUBSIDIARY
dc.subjectTAX
dc.subjectTELECOMMUNICATIONS
dc.subjectTHE GAMBIA
dc.subjectTRANSITION ECONOMIES
dc.subjectTRANSPARENCY
dc.subjectTREASURY
dc.subjectWASTE
dc.subjectYOUTH
dc.subjectYOUTH WELFARE
dc.titlePublic Services Deliveryen
dc.title.alternativePrestacion de servicios publicosen
dspace.entity.typePublication
okr.crossref.titlePublic Services Delivery
okr.date.disclosure2010-05-19
okr.date.doiregistration2025-04-15T10:47:46.029268Z
okr.doctypePublications & Research::Publication
okr.doctypePublications & Research::Publication
okr.docurlhttp://documents.worldbank.org/curated/en/2005/06/6426985/public-services-delivery
okr.globalpracticeFinance and Markets
okr.globalpracticeGovernance
okr.globalpracticeHealth, Nutrition, and Population
okr.guid786601468139801976
okr.guid559271468176980204
okr.guid253461468165278922
okr.identifier.doi10.1596/978-0-8213-6140-5
okr.identifier.externaldocumentum000160016_20051121100615
okr.identifier.internaldocumentum6426985
okr.identifier.report34378
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2005/11/21/000160016_20051121100615/Rendered/PDF/343780PAPER0Pu101OFFICIAL0USE0ONLY1.pdfen
okr.peerreviewAcademic Peer Review
okr.topicPublic Sector Economics
okr.topicHealth Monitoring and Evaluation
okr.topicGovernance::National Governance
okr.topicBanks and Banking Reform
okr.topicGovernance::Governance Indicators
okr.topicFinance and Financial Sector Development
okr.topicHealth, Nutrition and Population
okr.topicPublic Sector Development
okr.unitOffice of the Publisher (EXTOP)
okr.volume1 of 1
relation.isAuthorOfPublicationb34d7c24-e8b3-5886-aa6e-371ab8fa114e
relation.isAuthorOfPublication.latestForDiscoveryb34d7c24-e8b3-5886-aa6e-371ab8fa114e
Files
Original bundle
Now showing 1 - 2 of 2
Thumbnail Image
Name:
343780PAPER0Pu101OFFICIAL0USE0ONLY1.pdf
Size:
1.41 MB
Format:
Adobe Portable Document Format
Download
No Thumbnail Available
Name:
343780PAPER0Pu101OFFICIAL0USE0ONLY1.txt
Size:
640.78 KB
Format:
Plain Text
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Plain Text
Description:
Download
Collections
Public Sector Governance and Accountability