Publication:
Chatbots for Third-Party Monitoring: CivicTech Pilot in Madagascar

dc.contributor.author Rakotomalala, Olivia
dc.contributor.author Peixoto, Tiago
dc.contributor.author Kumagai, Saki
dc.date.accessioned 2020-07-10T21:09:53Z
dc.date.available 2020-07-10T21:09:53Z
dc.date.issued 2020-06
dc.description.abstract Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent and availability of new technologies provide new opportunities to reach citizens, aggregate their ‘voice’ and demand, help governments respond, and partner with citizens to find and implement solutions collectively. With the right approach, CivicTech enables citizens to overcome income, social, and geographical barriers to interact with governments and participate at the local or national level. The CivicTech pilot in Madagascar supported the development of a Facebook ChatBot (bot) to enable third-party monitoring of service delivery operations for the Madagascar Public Sector Performance Project (PAPSP, P150116). A similar approach could be replicated for Community Driven Development (CDD) projects and local government and decentralized service delivery projects to achieve a multi-channel structure for third-party monitoring (offline, mobile, and web). The note documents the CivicTech pilot experience in Madagascar and lessons learned. en
dc.identifier http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar
dc.identifier.uri http://hdl.handle.net/10986/34076
dc.language English
dc.publisher World Bank, Washington, DC
dc.relation.ispartofseries Governance Notes;No. 23
dc.rights CC BY 3.0 IGO
dc.rights.holder World Bank
dc.rights.uri http://creativecommons.org/licenses/by/3.0/igo
dc.subject SERVICE DELIVERY
dc.subject CIVIC ENGAGEMENT
dc.subject DIGITAL TECHNOLOGY
dc.subject ACCESS TO MOBILE
dc.subject CIVIL SOCIETY
dc.subject GOVERNANCE
dc.subject PUBLIC SECTOR REFORM
dc.subject ACCOUNTABILITY
dc.title Chatbots for Third-Party Monitoring en
dc.title.subtitle CivicTech Pilot in Madagascar en
dc.type Brief en
dc.type Fiche fr
dc.type Resumen es
dspace.entity.type Publication
okr.associatedcontent https://openknowledge.worldbank.org/handle/10986/34074 Mainstreaming Citizen Engagement through the World Bank Group’s Country Engagement Model
okr.associatedcontent https://openknowledge.worldbank.org/handle/10986/34075 Citizen Engagement in Operations
okr.associatedcontent https://openknowledge.worldbank.org/handle/10986/34077 Collaborative Social Accountability in Fragile Settings
okr.associatedcontent https://openknowledge.worldbank.org/handle/10986/33451 Engaging Citizens in Countries Affected by Fragility, Conflict, and Violence
okr.associatedcontent https://openknowledge.worldbank.org/handle/10986/34093 Mainstreaming Citizen Engagement in Public Financial Management
okr.crossref.title Chatbots for Third-Party Monitoring: CivicTech Pilot in Madagascar
okr.date.disclosure 2020-07-09
okr.doctype Economic & Sector Work
okr.doctype Economic & Sector Work :: Other Public Sector Study
okr.docurl http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar
okr.identifier.doi 10.1596/34076
okr.identifier.externaldocumentum 090224b087b736fd_2_0
okr.identifier.internaldocumentum 31653871
okr.identifier.report 144562
okr.imported true en
okr.language.supported en
okr.pdfurl http://documents.worldbank.org/curated/en/814101594332309340/pdf/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar.pdf en
okr.topic Public Sector Development :: Public Sector Management and Reform
okr.topic Governance :: National Governance
okr.topic Macroeconomics and Economic Growth :: Development Economics & Aid Effectiveness
okr.topic Social Development :: Civil Society
okr.topic Social Development :: Participations and Civic Engagement
okr.topic Social Development :: Social Accountability
okr.unit Governance Global Practice
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