Publication:
Chatbots for Third-Party Monitoring: CivicTech Pilot in Madagascar
dc.contributor.author | Rakotomalala, Olivia | |
dc.contributor.author | Peixoto, Tiago | |
dc.contributor.author | Kumagai, Saki | |
dc.date.accessioned | 2020-07-10T21:09:53Z | |
dc.date.available | 2020-07-10T21:09:53Z | |
dc.date.issued | 2020-06 | |
dc.description.abstract | Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent and availability of new technologies provide new opportunities to reach citizens, aggregate their ‘voice’ and demand, help governments respond, and partner with citizens to find and implement solutions collectively. With the right approach, CivicTech enables citizens to overcome income, social, and geographical barriers to interact with governments and participate at the local or national level. The CivicTech pilot in Madagascar supported the development of a Facebook ChatBot (bot) to enable third-party monitoring of service delivery operations for the Madagascar Public Sector Performance Project (PAPSP, P150116). A similar approach could be replicated for Community Driven Development (CDD) projects and local government and decentralized service delivery projects to achieve a multi-channel structure for third-party monitoring (offline, mobile, and web). The note documents the CivicTech pilot experience in Madagascar and lessons learned. | en |
dc.identifier | http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar | |
dc.identifier.uri | http://hdl.handle.net/10986/34076 | |
dc.language | English | |
dc.publisher | World Bank, Washington, DC | |
dc.relation.ispartofseries | Governance Notes;No. 23 | |
dc.rights | CC BY 3.0 IGO | |
dc.rights.holder | World Bank | |
dc.rights.uri | http://creativecommons.org/licenses/by/3.0/igo | |
dc.subject | SERVICE DELIVERY | |
dc.subject | CIVIC ENGAGEMENT | |
dc.subject | DIGITAL TECHNOLOGY | |
dc.subject | ACCESS TO MOBILE | |
dc.subject | CIVIL SOCIETY | |
dc.subject | GOVERNANCE | |
dc.subject | PUBLIC SECTOR REFORM | |
dc.subject | ACCOUNTABILITY | |
dc.title | Chatbots for Third-Party Monitoring | en |
dc.title.subtitle | CivicTech Pilot in Madagascar | en |
dc.type | Brief | en |
dc.type | Fiche | fr |
dc.type | Resumen | es |
dspace.entity.type | Publication | |
okr.associatedcontent | https://openknowledge.worldbank.org/handle/10986/34074 Mainstreaming Citizen Engagement through the World Bank Group’s Country Engagement Model | |
okr.associatedcontent | https://openknowledge.worldbank.org/handle/10986/34075 Citizen Engagement in Operations | |
okr.associatedcontent | https://openknowledge.worldbank.org/handle/10986/34077 Collaborative Social Accountability in Fragile Settings | |
okr.associatedcontent | https://openknowledge.worldbank.org/handle/10986/33451 Engaging Citizens in Countries Affected by Fragility, Conflict, and Violence | |
okr.associatedcontent | https://openknowledge.worldbank.org/handle/10986/34093 Mainstreaming Citizen Engagement in Public Financial Management | |
okr.crossref.title | Chatbots for Third-Party Monitoring: CivicTech Pilot in Madagascar | |
okr.date.disclosure | 2020-07-09 | |
okr.doctype | Economic & Sector Work | |
okr.doctype | Economic & Sector Work :: Other Public Sector Study | |
okr.docurl | http://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar | |
okr.identifier.doi | 10.1596/34076 | |
okr.identifier.externaldocumentum | 090224b087b736fd_2_0 | |
okr.identifier.internaldocumentum | 31653871 | |
okr.identifier.report | 144562 | |
okr.imported | true | en |
okr.language.supported | en | |
okr.pdfurl | http://documents.worldbank.org/curated/en/814101594332309340/pdf/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar.pdf | en |
okr.topic | Public Sector Development :: Public Sector Management and Reform | |
okr.topic | Governance :: National Governance | |
okr.topic | Macroeconomics and Economic Growth :: Development Economics & Aid Effectiveness | |
okr.topic | Social Development :: Civil Society | |
okr.topic | Social Development :: Participations and Civic Engagement | |
okr.topic | Social Development :: Social Accountability | |
okr.unit | Governance Global Practice |