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Chatbots for Third-Party Monitoring: CivicTech Pilot in Madagascar

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dc.contributor.authorRakotomalala, Olivia
dc.contributor.authorPeixoto, Tiago
dc.contributor.authorKumagai, Saki
dc.date.accessioned2020-07-10T21:09:53Z
dc.date.available2020-07-10T21:09:53Z
dc.date.issued2020-06
dc.description.abstractGrowing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible improvements in people’s lives. The advent and availability of new technologies provide new opportunities to reach citizens, aggregate their ‘voice’ and demand, help governments respond, and partner with citizens to find and implement solutions collectively. With the right approach, CivicTech enables citizens to overcome income, social, and geographical barriers to interact with governments and participate at the local or national level. The CivicTech pilot in Madagascar supported the development of a Facebook ChatBot (bot) to enable third-party monitoring of service delivery operations for the Madagascar Public Sector Performance Project (PAPSP, P150116). A similar approach could be replicated for Community Driven Development (CDD) projects and local government and decentralized service delivery projects to achieve a multi-channel structure for third-party monitoring (offline, mobile, and web). The note documents the CivicTech pilot experience in Madagascar and lessons learned.en
dc.identifierhttp://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar
dc.identifier.doi10.1596/34076
dc.identifier.urihttps://hdl.handle.net/10986/34076
dc.languageEnglish
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesGovernance Notes;No. 23
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectSERVICE DELIVERY
dc.subjectCIVIC ENGAGEMENT
dc.subjectDIGITAL TECHNOLOGY
dc.subjectACCESS TO MOBILE
dc.subjectCIVIL SOCIETY
dc.subjectGOVERNANCE
dc.subjectPUBLIC SECTOR REFORM
dc.subjectACCOUNTABILITY
dc.titleChatbots for Third-Party Monitoringen
dc.title.subtitleCivicTech Pilot in Madagascaren
dc.typeBriefen
dc.typeFichefr
dc.typeResumenes
dspace.entity.typePublication
okr.associatedcontenthttps://openknowledge.worldbank.org/handle/10986/34074 Mainstreaming Citizen Engagement through the World Bank Group’s Country Engagement Model
okr.associatedcontenthttps://openknowledge.worldbank.org/handle/10986/34075 Citizen Engagement in Operations
okr.associatedcontenthttps://openknowledge.worldbank.org/handle/10986/34077 Collaborative Social Accountability in Fragile Settings
okr.associatedcontenthttps://openknowledge.worldbank.org/handle/10986/33451 Engaging Citizens in Countries Affected by Fragility, Conflict, and Violence
okr.associatedcontenthttps://openknowledge.worldbank.org/handle/10986/34093 Mainstreaming Citizen Engagement in Public Financial Management
okr.crossref.titleChatbots for Third-Party Monitoring: CivicTech Pilot in Madagascar
okr.date.disclosure2020-07-09
okr.doctypeEconomic & Sector Work
okr.doctypeEconomic & Sector Work::Other Public Sector Study
okr.docurlhttp://documents.worldbank.org/curated/en/814101594332309340/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar
okr.guid814101594332309340
okr.identifier.doi10.1596/34076
okr.identifier.externaldocumentum090224b087b736fd_2_0
okr.identifier.internaldocumentum31653871
okr.identifier.report144562
okr.importedtrueen
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/814101594332309340/pdf/Chatbots-for-Third-Party-Monitoring-CivicTech-Pilot-in-Madagascar.pdfen
okr.topicPublic Sector Development::Public Sector Management and Reform
okr.topicGovernance::National Governance
okr.topicMacroeconomics and Economic Growth::Development Economics & Aid Effectiveness
okr.topicSocial Development::Civil Society
okr.topicSocial Development::Participations and Civic Engagement
okr.topicSocial Development::Social Accountability
okr.unitGovernance Global Practice
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