Publication:
Peru : Diagnostic Review of Consumer Protection and Financial Literacy

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dc.contributor.authorWorld Bank
dc.date.accessioned2014-04-01T21:54:23Z
dc.date.available2014-04-01T21:54:23Z
dc.date.issued2013-11
dc.description.abstractThe diagnostic review for consumer protection and financial literacy (CPFL) provides a detailed assessment of the institutional, legal, and regulatory framework for consumer protection in four segments of the financial. A World Bank (WB) mission visited Peru from March 18 to 27, 2013 to prepare the review. The objectives of the CPFL review were: (i) to assess the existing consumer protection and financial literacy framework by reviewing laws, regulations, and practices in Peru compared to international good practices; and (ii) to provide recommendations on ways to improve the level of financial consumer protection and financial literacy in Peru. It seeks to identify key measures in strengthening financial consumer protection, with the ultimate aim of increasing the availability and transparency of financial information, helping build consumers' trust in the financial sector, and expanding their capacity to wisely use financial services. The review addresses the following issues: (1) institutional arrangements, (2) legal and regulatory framework, (3) disclosure, (4) business practices, (5) dispute resolution mechanisms, and (6) financial education.en
dc.identifierhttp://documents.worldbank.org/curated/en/2013/11/18928090/peru-diagnostic-review-consumer-protection-financial-literacy
dc.identifier.doi10.1596/17574
dc.identifier.urihttps://hdl.handle.net/10986/17574
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCESS POINTS
dc.subjectACCESS TO FINANCE
dc.subjectACCESS TO FINANCIAL SERVICES
dc.subjectACCOUNT OWNERSHIP
dc.subjectACCOUNTING
dc.subjectANNUAL INTEREST RATES
dc.subjectAPPROVAL PROCESS
dc.subjectAPPROVAL PROCESSES
dc.subjectATM
dc.subjectATMS
dc.subjectAUTOMATIC TELLER
dc.subjectBANK BRANCH
dc.subjectBANKING SYSTEM
dc.subjectBANKS
dc.subjectBARRIERS TO ENTRY
dc.subjectBEST PRACTICE
dc.subjectBEST PRACTICES
dc.subjectBOOKLETS
dc.subjectCALCULATION
dc.subjectCALL CENTER
dc.subjectCAPITAL MARKET
dc.subjectCAPITAL MARKETS
dc.subjectCASH ADVANCES
dc.subjectCASH TRANSFER
dc.subjectCC
dc.subjectCONFLICT OF INTEREST
dc.subjectCONSUMER
dc.subjectCONSUMER BANKING
dc.subjectCONSUMER BEHAVIOR
dc.subjectCONSUMER COMPLAINTS
dc.subjectCONSUMER CONFIDENCE
dc.subjectCONSUMER CREDIT
dc.subjectCONSUMER DETRIMENT
dc.subjectCONSUMER INFORMATION
dc.subjectCONSUMER ISSUES
dc.subjectCONSUMER LENDING
dc.subjectCONSUMER LOANS
dc.subjectCONSUMER PROTECTION
dc.subjectCONSUMER PROTECTION LAW
dc.subjectCONSUMER PROTECTION MEASURES
dc.subjectCONSUMER UNDERSTANDING
dc.subjectCONSUMERS
dc.subjectCONTRIBUTION
dc.subjectCONTRIBUTIONS
dc.subjectCOOPERATIVES
dc.subjectCOST OF CREDITS
dc.subjectCREDIT CARD
dc.subjectCREDIT CARDS
dc.subjectCREDIT COOPERATIVES
dc.subjectCREDIT INSTITUTIONS
dc.subjectCREDIT LIMITS
dc.subjectCREDIT PRODUCTS
dc.subjectCREDIT REGISTRY
dc.subjectCREDIT REPORTING
dc.subjectCREDIT UNION
dc.subjectCREDITORS
dc.subjectCREDITS
dc.subjectCUSTOMER SERVICE
dc.subjectDEBT
dc.subjectDEBTORS
dc.subjectDEBTS
dc.subjectDEPOSIT
dc.subjectDEPOSIT INSURANCE
dc.subjectDEPOSIT PRODUCT
dc.subjectDEPOSITOR
dc.subjectDEPOSITORS
dc.subjectDEPOSITS
dc.subjectDEVELOPMENT COMPANIES
dc.subjectDISABILITY
dc.subjectDISCLOSURE OF INFORMATION
dc.subjectDISCRIMINATION
dc.subjectDIVERSIFICATION
dc.subjectECONOMIC GROWTH
dc.subjectEDUCATION CAMPAIGNS
dc.subjectEDUCATION INITIATIVES
dc.subjectEDUCATION LEVEL
dc.subjectEDUCATIONAL MATERIALS
dc.subjectEMPLOYER
dc.subjectEMPLOYER CONTRIBUTIONS
dc.subjectEMPLOYER PENSION
dc.subjectEMPOWERMENT
dc.subjectEXCLUSION
dc.subjectFAMILY BUDGET
dc.subjectFINANCE COMPANIES
dc.subjectFINANCE INDUSTRIES
dc.subjectFINANCIAL CONCEPTS
dc.subjectFINANCIAL CONSUMER
dc.subjectFINANCIAL CONSUMERS
dc.subjectFINANCIAL CRISIS
dc.subjectFINANCIAL DECISIONS
dc.subjectFINANCIAL ECONOMIST
dc.subjectFINANCIAL EDUCATION
dc.subjectFINANCIAL EDUCATION INITIATIVES
dc.subjectFINANCIAL EDUCATION PROGRAM
dc.subjectFINANCIAL EDUCATION PROGRAMS
dc.subjectFINANCIAL FUTURE
dc.subjectFINANCIAL IMPACT
dc.subjectFINANCIAL INCENTIVES
dc.subjectFINANCIAL INDUSTRY
dc.subjectFINANCIAL INFORMATION
dc.subjectFINANCIAL INSTITUTION
dc.subjectFINANCIAL INSTITUTIONS
dc.subjectFINANCIAL INTEREST
dc.subjectFINANCIAL KNOWLEDGE
dc.subjectFINANCIAL LITERACY
dc.subjectFINANCIAL LITERACY PROGRAMS
dc.subjectFINANCIAL LITERACY SURVEY
dc.subjectFINANCIAL PRODUCT
dc.subjectFINANCIAL PRODUCTS
dc.subjectFINANCIAL REGULATORS
dc.subjectFINANCIAL SECTOR
dc.subjectFINANCIAL SECTOR ASSESSMENT
dc.subjectFINANCIAL SECTOR POLICIES
dc.subjectFINANCIAL SECTORS
dc.subjectFINANCIAL SERVICE
dc.subjectFINANCIAL SERVICE PROVIDERS
dc.subjectFINANCIAL SERVICES
dc.subjectFINANCIAL SERVICES PROVIDERS
dc.subjectFINANCIAL STABILITY
dc.subjectFINANCIAL SYSTEM
dc.subjectFINANCIAL TRANSACTIONS
dc.subjectFORMAL FINANCIAL INSTITUTION
dc.subjectFUTURE EARNINGS
dc.subjectGENERAL PUBLIC
dc.subjectHEALTH INSURANCE
dc.subjectHOUSEHOLDS
dc.subjectINDEBTEDNESS
dc.subjectINFLATION
dc.subjectINFORMATION SHARING
dc.subjectINSTALLMENT
dc.subjectINSURANCE
dc.subjectINSURANCE COMPANIES
dc.subjectINSURANCE POLICIES
dc.subjectINTEREST RATE
dc.subjectINTEREST RATES
dc.subjectINTERNATIONAL BANK
dc.subjectINVESTMENT RETURN
dc.subjectINVESTMENT RETURNS
dc.subjectLACK OF INFORMATION
dc.subjectLENDERS
dc.subjectLIABILITY
dc.subjectLIFE INSURANCE
dc.subjectLIFE INSURERS
dc.subjectLOAN
dc.subjectLOAN SIZE
dc.subjectLOW INCOME
dc.subjectLOW-INCOME
dc.subjectLOW-INCOME CUSTOMERS
dc.subjectLOWER INCOME
dc.subjectMANDATORY CONTRIBUTIONS
dc.subjectMARKETING
dc.subjectMASS MARKET
dc.subjectMFIS
dc.subjectMICRO ENTERPRISE
dc.subjectMICRO ENTERPRISE DEVELOPMENT
dc.subjectMICRO FINANCE
dc.subjectMICRO FINANCE INSTITUTIONS
dc.subjectMICRO-CREDIT
dc.subjectMICRO-FINANCE
dc.subjectMICRO-FINANCE INDUSTRIES
dc.subjectMICROCREDIT
dc.subjectMICROFINANCE
dc.subjectMICROFINANCE INSTITUTION
dc.subjectMICROFINANCE INSTITUTIONS
dc.subjectMINIMUM PAYMENT
dc.subjectMONEY MANAGEMENT
dc.subjectMONTHLY INCOME
dc.subjectMORTGAGE
dc.subjectMORTGAGE LOANS
dc.subjectOFFICE OF FAIR TRADING
dc.subjectOPERATING COSTS
dc.subjectPAYMENT SERVICES
dc.subjectPENETRATION RATE
dc.subjectPENSION CONTRIBUTIONS
dc.subjectPENSION DECISION
dc.subjectPENSION MEMBERS
dc.subjectPENSION PLAN
dc.subjectPENSION PROVIDERS
dc.subjectPENSION SYSTEM
dc.subjectPENSIONERS
dc.subjectPENSIONS
dc.subjectPENSIONS SYSTEM
dc.subjectPOINT OF SALE
dc.subjectPRIMARY EDUCATION
dc.subjectPRIVATE PENSION
dc.subjectPRIVATE PENSION FUND
dc.subjectPRIVATE PENSION FUNDS
dc.subjectPRIVATE PENSIONS
dc.subjectPROTECTION OF CONSUMERS
dc.subjectPROVIDERS OF CREDIT
dc.subjectPROVISION OF INFORMATION
dc.subjectPUBLIC PENSION
dc.subjectQUESTIONNAIRE
dc.subjectREGULATORY OVERSIGHT
dc.subjectREPAYMENT
dc.subjectRESPONSIBILITIES
dc.subjectRETIREMENT
dc.subjectRETIREMENT FUNDS
dc.subjectREVOLVING LOANS
dc.subjectRISK MANAGEMENT
dc.subjectSALE
dc.subjectSALES
dc.subjectSAVINGS
dc.subjectSAVINGS ACCOUNT
dc.subjectSAVINGS ACCOUNTS
dc.subjectSAVINGS PRODUCTS
dc.subjectSAVINGS RATE
dc.subjectSECURITIES
dc.subjectSENIOR
dc.subjectSMALL LOANS
dc.subjectSTAKEHOLDERS
dc.subjectSUPERVISION OF PENSION FUNDS
dc.subjectTECHNICAL ASSISTANCE
dc.subjectTOTAL COST
dc.subjectUNFAIR BUSINESS PRACTICES
dc.subjectURBAN AREAS
dc.subjectWORTH
dc.titlePeru : Diagnostic Review of Consumer Protection and Financial Literacyen
dspace.entity.typePublication
okr.date.disclosure2014-02-11
okr.date.doiregistration2025-05-07T09:12:40.079012Z
okr.doctypeEconomic & Sector Work::Other Financial Accountability Study
okr.docurlhttp://documents.worldbank.org/curated/en/2013/11/18928090/peru-diagnostic-review-consumer-protection-financial-literacy
okr.globalpracticeFinance and Markets
okr.globalpracticeTrade and Competitiveness
okr.guid209771468297302897
okr.guid979261488919388415
okr.identifier.externaldocumentum090224b0849c54e1_2_0
okr.identifier.internaldocumentum18928090
okr.identifier.report84655
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2014/02/11/000442464_20140211121828/Rendered/PDF/846550WP0P13250ostic0Review0ENGLISH.pdfen
okr.region.administrativeLatin America & Caribbean
okr.region.countryPeru
okr.sectorFinance :: Banking
okr.sectorFinance :: Non-compulsory pensions, insurance and contractual savings
okr.sectorFinance :: Micro- and SME finance
okr.sectorFinance :: Payment systems, securities clearance and settlement
okr.sectorFinance :: Capital markets
okr.themeFinancial and private sector development :: Regulation and competition policy
okr.themeFinancial and private sector development :: Other financial and private sector development
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicFinance and Financial Sector Development::Financial Literacy
okr.topicPrivate Sector Development::Emerging Markets
okr.topicFinance and Financial Sector Development::Bankruptcy and Resolution of Financial Distress
okr.topicFinance and Financial Sector Development::Debt Markets
okr.unitFinance & Private Sector (LCSPF)
okr.volume1 of 1
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