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Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectors

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dc.contributor.authorRingold, Dena
dc.contributor.authorHolla, Alaka
dc.contributor.authorKoziol, Margaret
dc.contributor.authorSrinivasan, Santhosh
dc.date.accessioned2012-03-19T09:05:10Z
dc.date.available2012-03-19T09:05:10Z
dc.date.issued2012
dc.description.abstractEfforts by governments, donors, and civil society alike to improve governance, accountability, and development results on the ground have heightened attention to the idea that citizens can contribute to better public services by holding their policy makers, providers, and program managers accountable. While the use of social accountability to improve services in low- and middle-income countries is not new, the topic has gained currency in recent years. This book looks at how this works in practice. It aims to learn from the experiences gained from the implementation of World Bank projects and from the small, but growing, set of impact evaluations. The review is a first step to identify lessons, knowledge gaps, and questions for further research that can improve the use of these tools in government policies and through programs supported by civil society and donors, including the World Bank. The book documents a diverse and exciting set of cases the rapid adoption of access-to-information laws, the use of public expenditure tracking surveys by civil society organizations to 'follow the money' from central government budgets to schools and health clinics, and the incorporation of grievance redress mechanisms into the design of conditional cash transfer programs. Many of the examples discussed here are new initiatives, and some are being evaluated now. Much will be gained from more evaluation and the sharing of experiences across countries developed and developing alike.en
dc.identifierhttp://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000386194_20111124015750
dc.identifier.doi10.1596/978-0-8213-8980-5
dc.identifier.isbn978-0-8213-8980-5
dc.identifier.urihttps://hdl.handle.net/10986/2377
dc.languageEnglish
dc.publisherWorld Bank
dc.relation.ispartofseriesDirection in Development ; human development
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectABUSE
dc.subjectACCESS TO INFORMATION
dc.subjectACCESSIBILITY
dc.subjectACCOUNTABILITY
dc.subjectACCOUNTABILITY MEASURES
dc.subjectACCOUNTABILITY MECHANISM
dc.subjectACCOUNTABILITY MECHANISMS
dc.subjectACCOUNTABILITY RELATIONSHIPS
dc.subjectANTICORRUPTION
dc.subjectANTICORRUPTION BUREAU
dc.subjectAUDITING
dc.subjectBANKS
dc.subjectBASIC NEEDS
dc.subjectBASIC SERVICES
dc.subjectBENEFICIARIES
dc.subjectBRIBE
dc.subjectBUDGET INFORMATION
dc.subjectBUDGET LITERACY
dc.subjectBUDGET PLANNING
dc.subjectBUREAUCRACY
dc.subjectCITIZEN
dc.subjectCITIZEN INVOLVEMENT
dc.subjectCITIZEN PARTICIPATION
dc.subjectCITIZENS
dc.subjectCIVIL SERVANTS
dc.subjectCIVIL SERVICE
dc.subjectCIVIL SOCIETY
dc.subjectCIVIL SOCIETY ACTORS
dc.subjectCIVIL SOCIETY ORGANIZATION
dc.subjectCIVIL SOCIETY ORGANIZATIONS
dc.subjectCLINICS
dc.subjectCOLLECTIVE ACTION
dc.subjectCOMMUNICATION TECHNOLOGY
dc.subjectCOMMUNITY DEVELOPMENT
dc.subjectCOMMUNITY MEMBERS
dc.subjectCOMMUNITY MOBILIZATION
dc.subjectCOMMUNITY PARTICIPATION
dc.subjectCOMMUNITY SCORECARD
dc.subjectCOMMUNITY SCORECARDS
dc.subjectCOMPLAINT
dc.subjectCOMPLAINTS
dc.subjectCONSUMERS
dc.subjectCORRUPT
dc.subjectCORRUPT POLITICIANS
dc.subjectCORRUPTION
dc.subjectCOURT SYSTEM
dc.subjectCREDIBILITY
dc.subjectDATA COLLECTION
dc.subjectDECISION MAKING
dc.subjectDELIVERY OF SERVICES
dc.subjectDEMOCRACIES
dc.subjectE-MAIL
dc.subjectECONOMIC POLICY
dc.subjectEDUCATED CITIZENS
dc.subjectEDUCATION SECTOR
dc.subjectEDUCATION SERVICE DELIVERY
dc.subjectELECTIONS
dc.subjectEMBEZZLEMENT
dc.subjectFACILITATORS
dc.subjectFATIGUE
dc.subjectFEASIBILITY
dc.subjectFEDERAL GOVERNMENT
dc.subjectFIGURES
dc.subjectFINANCIAL CRISES
dc.subjectFINANCIAL MANAGEMENT
dc.subjectFINANCIAL TRANSPARENCY
dc.subjectFOCUS GROUP
dc.subjectFOCUS GROUP DISCUSSIONS
dc.subjectFOCUS GROUPS
dc.subjectFRAUD
dc.subjectGOOD GOVERNANCE
dc.subjectGOVERNANCE DIMENSION
dc.subjectGOVERNMENT AGENCIES
dc.subjectGOVERNMENT BUREAUCRACY
dc.subjectGOVERNMENT INFORMATION
dc.subjectGOVERNMENT MINISTRY
dc.subjectGOVERNMENT OFFICIALS
dc.subjectHEALTH CARE
dc.subjectHEALTH PROMOTION
dc.subjectHEALTH SERVICES
dc.subjectHOSPITALS
dc.subjectHUMAN DEVELOPMENT
dc.subjectHUMAN RESOURCE
dc.subjectIMMUNIZATION
dc.subjectINCOME
dc.subjectINCOME DISTRIBUTION
dc.subjectINFORMATION CAMPAIGNS
dc.subjectINFORMATION REQUESTS
dc.subjectINFORMATION TECHNOLOGIES
dc.subjectINITIATIVE
dc.subjectINSTITUTIONAL ARRANGEMENTS
dc.subjectINTEGRITY
dc.subjectINTERMEDIARIES
dc.subjectINTERNAL ACCOUNTABILITY
dc.subjectINTERNATIONAL DEVELOPMENT
dc.subjectINTERVENTION
dc.subjectINTERVIEWS
dc.subjectINVESTIGATIONS
dc.subjectJUDICIAL REVIEW
dc.subjectLAWS
dc.subjectLEADERSHIP
dc.subjectLEGAL FRAMEWORK
dc.subjectLEGAL FRAMEWORKS
dc.subjectLEGAL REDRESS
dc.subjectLIVING STANDARDS
dc.subjectLOCAL AUTHORITIES
dc.subjectLOCAL COMMUNITIES
dc.subjectLOCAL GOVERNANCE
dc.subjectLOCAL GOVERNMENT
dc.subjectLOCAL ORGANIZATIONS
dc.subjectMARKETING
dc.subjectMASS MEDIA
dc.subjectMEDICAL TREATMENT
dc.subjectMULTILATERAL ORGANIZATIONS
dc.subjectNATIONAL LAWS
dc.subjectNONGOVERNMENTAL ORGANIZATIONS
dc.subjectNUTRITION
dc.subjectPARLIAMENT
dc.subjectPARTICIPATORY BUDGETING
dc.subjectPATIENT
dc.subjectPATIENTS
dc.subjectPERFORMANCE MONITORING
dc.subjectPERFORMANCE STANDARDS
dc.subjectPERSONALITY
dc.subjectPOLICY FRAMEWORK
dc.subjectPOLITICAL ECONOMY
dc.subjectPRIVATE SCHOOLS
dc.subjectPRIVATE SECTOR DEVELOPMENT
dc.subjectPROCUREMENT
dc.subjectPROJECT DESIGN
dc.subjectPROJECT IMPLEMENTATION
dc.subjectPSYCHOLOGY
dc.subjectPUBLIC FUNDS
dc.subjectPUBLIC HEALTH
dc.subjectPUBLIC INFORMATION
dc.subjectPUBLIC OFFICIALS
dc.subjectPUBLIC OPINION
dc.subjectPUBLIC POLICY
dc.subjectPUBLIC SERVICE DELIVERY
dc.subjectRECONSTRUCTION
dc.subjectREFUGEES
dc.subjectRIGHT TO INFORMATION
dc.subjectSANCTIONS
dc.subjectSECURE ACCESS
dc.subjectSERVICE DELIVERY
dc.subjectSERVICE PROVIDERS
dc.subjectSERVICE PROVISION
dc.subjectSERVICE STANDARDS
dc.subjectSERVICES TO CITIZENS
dc.subjectSOCIAL ACCOUNTABILITY
dc.subjectSOCIAL ACCOUNTABILITY MECHANISMS
dc.subjectSOCIAL ACTION
dc.subjectSOCIAL AUDIT
dc.subjectSOCIAL AUDITS
dc.subjectSOCIAL DEVELOPMENT
dc.subjectSOCIAL PROTECTION
dc.subjectSOCIAL SERVICE
dc.subjectSOCIAL SERVICES
dc.subjectSOCIAL WORKERS
dc.subjectSTAKEHOLDERS
dc.subjectSTANDARDS OF SERVICE
dc.subjectSTATE GOVERNMENTS
dc.subjectTEXT MESSAGING
dc.subjectTRANSPARENCY
dc.subjectVACCINATION
dc.subjectVILLAGE
dc.subjectVILLAGE MEETINGS
dc.subjectVILLAGES
dc.subjectWEAK ACCOUNTABILITY
dc.subjectYOUTH
dc.subjectYOUTH EMPOWERMENT
dc.titleCitizens and Service Delivery : Assessing the Use of Social Accountability Approaches in the Human Development Sectorsen
dspace.entity.typePublication
okr.crossref.titleCitizens and Service Delivery
okr.date.disclosure2011-11-22
okr.date.doiregistration2025-04-15T10:55:55.569545Z
okr.doctypePublications & Research::Publication
okr.doctypePublications & Research::Publication
okr.docurlhttp://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000386194_20111124015750
okr.globalpracticeSocial, Urban, Rural and Resilience
okr.globalpracticeGovernance
okr.globalpracticeGovernance
okr.globalpracticeHealth, Nutrition, and Population
okr.guid426741468331758042
okr.identifier.doi10.1596/978-0-8213-8980-5
okr.identifier.externaldocumentum000386194_20111124015750
okr.identifier.internaldocumentum15499676
okr.identifier.report65745
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2011/11/24/000386194_20111124015750/Rendered/PDF/657450PUB0EPI1065724B09780821389805.pdfen
okr.topicSocial Development::Social Accountability
okr.topicHealth, Nutrition and Population::Health Monitoring and Evaluation
okr.topicGovernance::E-Government
okr.topicGovernance::Governance Indicators
okr.topicPublic Sector Corruption and Anticorruption Measures
okr.topicHealth, Nutrition and Population
okr.topicPublic Sector Development
okr.volume1 of 1
relation.isSeriesOfPublication706db16a-e556-46f0-8283-1b4a4b88645c
relation.isSeriesOfPublication.latestForDiscovery706db16a-e556-46f0-8283-1b4a4b88645c
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