Accountability, the Last Mile on the Route to Quality Service Delivery: Evidence from Jordanian Schools and Primary Health Centers

doi:10.1596/25407

Publication:
Accountability, the Last Mile on the Route to Quality Service Delivery: Evidence from Jordanian Schools and Primary Health Centers

dc.contributor.author	World Bank
dc.date.accessioned	2016-11-22T16:47:21Z
dc.date.available	2016-11-22T16:47:21Z
dc.date.issued	2016
dc.description.abstract	In many developing countries, governments have invested substantial resources in the provision of basic services such as healthcare and education. These investments frequently yield minimal improvements in student learning and health outcomes, however. Promoting adequate provider effort necessitates accountability, including effective within-facility accountability is the focus of this report. Within the accountability framework, the role of supervisors in the facilities where service provision occurs has thus far been underemphasized. This report contributes to addressing this underemphasis, specifically focusing on the linkages between within-facility accountability and provider effort in the health and education sectors in Jordan. In the case of healthcare, a study was developed to generate novel insights from an original survey instrument. Notably, this is the first nationally representative study in Jordan to measure within-facility accountability and provider effort in primary health care facilities, and the first study in the Middle East and North Africa (MENA) region to investigate these linkages. The study relies on a nationally representative sample of 122 primary healthcare facilities where data are collected through patient exit interviews, and surveys administered to chief medical officers (CMO), doctors, and nurses who work at the centers, and where available, a representative of the community health committee. In the case of education, an empirical analysis was conducted, relying on existing data collected through principal, teacher, and student surveys, third-party classroom observations and school inventories, and math and reading student assessments from a nationally representative sample of 156 schools. The latter was complemented by a comparative case study of six Jordanian schools using statistical matching and a process-tracing procedure.	en
dc.identifier	http://documents.worldbank.org/curated/en/365921477676848136/Accountabiliy-the-last-mile-on-the-route-to-quality-service-delivery-evidence-from-Jordanian-schools-and-primary-health-centers
dc.identifier.doi	10.1596/25407
dc.identifier.uri	https://hdl.handle.net/10986/25407
dc.language	English
dc.language.iso	en_US
dc.publisher	World Bank, Washington, DC
dc.rights	CC BY 3.0 IGO
dc.rights.holder	World Bank
dc.rights.uri	http://creativecommons.org/licenses/by/3.0/igo/
dc.subject	accountability
dc.subject	service delivery
dc.subject	teacher effort
dc.subject	education quality
dc.subject	education reform
dc.subject	monitoring and evaluation
dc.subject	student learning
dc.subject	school effectiveness
dc.subject	health care delivery
dc.subject	CMO
dc.subject	health systems reform
dc.title	Accountability, the Last Mile on the Route to Quality Service Delivery	en
dc.title.subtitle	Evidence from Jordanian Schools and Primary Health Centers	en
dc.type	Report	en
dc.type	Rapport	fr
dc.type	Informe	es
dspace.entity.type	Publication
okr.crossref.title	Accountability, the Last Mile on the Route to Quality Service Delivery
okr.date.disclosure	2016-10-28
okr.doctype	Economic & Sector Work::Other Public Sector Study
okr.doctype	Economic & Sector Work
okr.docurl	http://documents.worldbank.org/curated/en/365921477676848136/Accountabiliy-the-last-mile-on-the-route-to-quality-service-delivery-evidence-from-Jordanian-schools-and-primary-health-centers
okr.guid	365921477676848136
okr.identifier.doi	10.1596/25407
okr.identifier.externaldocumentum	090224b0844294d3_2_0
okr.identifier.internaldocumentum	26488924
okr.identifier.report	106733
okr.imported	true
okr.language.supported	en
okr.pdfurl	http://documents.worldbank.org/curated/en/365921477676848136/pdf/106733-WP-P149808-OUO-9-Output-with-Government-Comments-has-been-approved.pdf	en
okr.region.administrative	Middle East and North Africa
okr.region.country	Jordan
okr.sector	Education
okr.sector	Health and other social services :: Health
okr.theme	Public sector governance :: Other accountability/anti-corruption
okr.topic	Education::Access & Equity in Basic Education
okr.topic	Education::Education Reform and Management
okr.topic	Education::Effective Schools and Teachers
okr.topic	Health, Nutrition and Population::Health Monitoring & Evaluation
okr.topic	Health, Nutrition and Population::Health Service Management and Delivery
okr.topic	Health, Nutrition and Population::Health Systems Development & Reform
okr.unit	HNP MNA Region (GHN05)