Publication:
Service Delivery Indicators : Tanzania

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dc.contributor.authorWorld Bank
dc.date.accessioned2014-09-15T18:48:21Z
dc.date.available2014-09-15T18:48:21Z
dc.date.issued2012-04
dc.description.abstractThe indicators, which were piloted in Tanzania, provide a set of metrics to benchmark the performance of schools and health clinics in Africa. The indicators can be used to track progress within and across countries over time, and aim to enhance active monitoring of service delivery to increase public accountability and good governance. The service delivery indicators project takes as its starting point the literature on how to boost education and health outcomes in developing countries. This literature shows robust evidence that the type of individuals attracted to specific tasks at different levels of the service delivery hierarchy, as well as the set of incentives they face to actually exert effort, are positively and significantly related to education and health outcomes. To evaluate the feasibility of the indicators, pilot surveys in primary education and health care were implemented in Tanzania in 2010. The results from the pilot studies demonstrate that the indicators methodology is capable of providing the necessary information to construct harmonized indicators on the quality of service delivery, as experienced by the citizen, using a single set of instruments at a single point of collection. This paper is structured as follows: section one gives introduction. Section two outlines the analytical underpinnings of the indicators and how they are categorized. Section three presents the methodology of the pilot surveys in Tanzania. The results from the pilot are presented and analyzed in section four. Section five presents results on education outcomes, as evidenced by student test scores. Section six discusses the advantages and disadvantages of collapsing the indicators into one score or index, and provides a method for doing so in case such an index is deemed appropriate. Section seven discusses lessons learned, trade-offs, and options for scaling up the project.en
dc.identifierhttp://documents.worldbank.org/curated/en/2013/07/20176203/service-delivery-indicators-tanzania
dc.identifier.doi10.1596/20126
dc.identifier.urihttps://hdl.handle.net/10986/20126
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACADEMIC ACHIEVEMENT
dc.subjectACCESS TO INFORMATION
dc.subjectAVAILABILITY OF TEACHERS
dc.subjectAVERAGE NUMBER OF STUDENTS
dc.subjectAVERAGE SCORE
dc.subjectBASIC COMPETENCIES
dc.subjectBASIC EDUCATION
dc.subjectBASIC KNOWLEDGE
dc.subjectBLACK STUDENTS
dc.subjectCARE PROVIDERS
dc.subjectCIVIL SOCIETY
dc.subjectCLASSROOM
dc.subjectCLASSROOM TEACHING
dc.subjectCLASSROOMS
dc.subjectCLINICS
dc.subjectCOGNITIVE SKILLS
dc.subjectCOUNSELING
dc.subjectCURRICULUM
dc.subjectECONOMICS OF EDUCATION
dc.subjectEDUCATION EXPENDITURES
dc.subjectEDUCATION INDICATORS
dc.subjectEDUCATION OUTCOMES
dc.subjectEDUCATION SECTOR
dc.subjectEDUCATION SERVICES
dc.subjectEDUCATION SYSTEM
dc.subjectEDUCATIONAL ACHIEVEMENT
dc.subjectEDUCATIONAL DEVELOPMENT
dc.subjectEDUCATIONAL OUTCOMES
dc.subjectEFFECTIVE EDUCATION
dc.subjectENROLLMENT
dc.subjectENROLLMENT FIGURES
dc.subjectENROLLMENT LEVELS
dc.subjectFINAL OUTCOMES
dc.subjectGIRLS
dc.subjectHEAD TEACHER
dc.subjectHEALTH CARE
dc.subjectHEALTH EDUCATION
dc.subjectHEALTH OUTCOMES
dc.subjectHEALTH SERVICES
dc.subjectHIGH DROP-OUT RATES
dc.subjectHIGHER ENROLLMENT
dc.subjectHIGHER GRADES
dc.subjectHUMAN DEVELOPMENT
dc.subjectHUMAN RESOURCES
dc.subjectINSTRUCTION
dc.subjectLANGUAGE CURRICULUM
dc.subjectLANGUAGE TEACHERS
dc.subjectLEARNING
dc.subjectLEARNING ACHIEVEMENT
dc.subjectLEARNING OUTCOMES
dc.subjectLITERACY
dc.subjectLITERATURE
dc.subjectMATHEMATICS CURRICULUM
dc.subjectMATHEMATICS TEACHERS
dc.subjectMEDIUM OF INSTRUCTION
dc.subjectMINISTRY OF EDUCATION
dc.subjectMORTALITY
dc.subjectMOTHER TONGUE
dc.subjectNONFORMAL EDUCATION
dc.subjectNUMBER OF PUPILS
dc.subjectNUMBER OF STUDENTS PER TEACHER
dc.subjectNUMBER OF TEXTBOOKS
dc.subjectNUTRITION
dc.subjectPAPERS
dc.subjectPARITY
dc.subjectPARTICIPATION OF GIRLS
dc.subjectPATIENT
dc.subjectPATIENTS
dc.subjectPEDAGOGY
dc.subjectPHYSICAL INFRASTRUCTURE
dc.subjectPRIMARY CURRICULUM
dc.subjectPRIMARY EDUCATION
dc.subjectPRIMARY HEALTH CARE
dc.subjectPRIMARY SCHOOL
dc.subjectPRIMARY SCHOOL AGE
dc.subjectPRIMARY SCHOOL AGE CHILDREN
dc.subjectPRIMARY SCHOOL CHILDREN
dc.subjectPRIMARY SCHOOL TEACHERS
dc.subjectPRIMARY SCHOOLS
dc.subjectPUBLIC EXPENDITURE
dc.subjectPUBLIC PRIMARY SCHOOLS
dc.subjectPUPIL TEACHER RATIO
dc.subjectPUPILS PER TEACHER
dc.subjectQUALITY OF EDUCATION
dc.subjectREADING
dc.subjectREADING COMPREHENSION
dc.subjectRESEARCH INSTITUTE
dc.subjectRESEARCH INSTITUTES
dc.subjectRURAL AREAS
dc.subjectRURAL SCHOOLS
dc.subjectSANITATION
dc.subjectSANITATION FACILITIES
dc.subjectSCHOOL CONSTRUCTION
dc.subjectSCHOOL DAY
dc.subjectSCHOOL ENROLLMENT
dc.subjectSCHOOL INFRASTRUCTURE
dc.subjectSCHOOL LEVEL
dc.subjectSCHOOL PARTICIPATION
dc.subjectSCHOOL RECORDS
dc.subjectSCHOOL SUPPLIES
dc.subjectSCHOOL-AGE
dc.subjectSCHOOLING
dc.subjectSENIOR TEACHER
dc.subjectSOCIAL SCIENCE
dc.subjectSTAFF MORALE
dc.subjectSTAFF REMUNERATION
dc.subjectSTUDENT ACHIEVEMENT
dc.subjectSTUDENT LEARNING
dc.subjectSTUDENT LEARNING ACHIEVEMENT
dc.subjectSTUDENT PERFORMANCE
dc.subjectSTUDENT SCORES
dc.subjectSTUDENT-TEACHER RATIO
dc.subjectSTUDENT-TEACHER RATIOS
dc.subjectTEACHER EDUCATION
dc.subjectTEACHER SHORTAGE
dc.subjectTEACHERS
dc.subjectTEACHING
dc.subjectTEACHING STAFF
dc.subjectTECHNICAL ASSISTANCE
dc.subjectTEST SCORES
dc.subjectTEXTBOOKS
dc.subjectUNIVERSITY GRADUATES
dc.subjectURBAN SCHOOLS
dc.subjectVOCATIONAL TRAINING
dc.subjectWORKERS
dc.titleService Delivery Indicators : Tanzaniaen
dspace.entity.typePublication
okr.date.disclosure2014-09-05
okr.date.doiregistration2025-05-07T08:40:34.002323Z
okr.doctypeEconomic & Sector Work::Other Public Sector Study
okr.docurlhttp://documents.worldbank.org/curated/en/2013/07/20176203/service-delivery-indicators-tanzania
okr.globalpracticeEducation
okr.globalpracticeHealth, Nutrition, and Population
okr.guid743991468121130115
okr.identifier.externaldocumentum000442464_20140905150724
okr.identifier.internaldocumentum20176203
okr.identifier.report90373
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2014/09/05/000442464_20140905150724/Rendered/PDF/903730WP0Box380ical0Report0Tanzania.pdfen
okr.region.administrativeAfrica
okr.region.countryTanzania
okr.topicHealth Monitoring and Evaluation
okr.topicTeaching and Learning
okr.topicEducation::Education For All
okr.topicEducation::Primary Education
okr.topicTertiary Education
okr.topicHealth, Nutrition and Population
okr.unitPoverty - GP (GPVDR)
okr.volume1 of 1
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