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Case Study 1 - Bangalore, India : Participatory Approaches in Budgeting and Public Expenditure Management

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dc.contributor.authorWorld Bank
dc.date.accessioned2012-08-13T14:43:04Z
dc.date.available2012-08-13T14:43:04Z
dc.date.issued2003-03
dc.description.abstractInspired by a private sector practice of conducting client satisfaction surveys, a small group of people in Bangalore2, concerned about the city' deteriorating standards of public services3, initiated an exercise in 1993 to collect feedback from users. User perceptions on the quality, efficiency, and adequacy of the various services were aggregated to create a 'report card' that rated the performance of all major service providers in the city. The findings presented a quantitative measure of satisfaction and perceived levels of corruption, which, following coverage in the media, not only mobilized citizen and government support for reform, but also prompted the rated agencies themselves to respond positively to civic calls for improvement in services. This exercise was repeated in 1999, and has been replicated in at least five other Indian cities, as well as the State of Karnataka in the interim. By systematically gathering and disseminating public feedback, report cards may serve as a "surrogate for competition" for monopolies - usually government owned - that lack the incentive to be as responsive as the private enterprises to their client's needs. They are a useful medium through which citizens can credibly and collectively 'signal' to agencies about their performance and pressure for change.en
dc.identifierhttp://documents.worldbank.org/curated/en/2003/03/2820049/case-study-1-bangalore-india-participatory-approaches-budgeting-public-expenditure-management
dc.identifier.doi10.1596/11308
dc.identifier.urihttps://hdl.handle.net/10986/11308
dc.languageEnglish
dc.publisherWashington, DC
dc.relation.ispartofseriesSocial Development Notes; No. 70
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCOUNTABILITY
dc.subjectAUTHORITY
dc.subjectCAPACITY BUILDING
dc.subjectCASE STUDIES
dc.subjectCASE STUDY
dc.subjectCITIZEN
dc.subjectCITIZEN FEEDBACK
dc.subjectCITIZENS
dc.subjectCIVIC ACTIVISM
dc.subjectCIVIL SOCIETY
dc.subjectCIVIL SOCIETY INSTITUTIONS
dc.subjectCLIENT SATISFACTION
dc.subjectCLIENT SATISFACTION SURVEYS
dc.subjectCONSTITUENCIES
dc.subjectCORRUPTION
dc.subjectDECISION MAKING
dc.subjectDEMOCRATIC COUNTRIES
dc.subjectDEVELOPING COUNTRIES
dc.subjectDEVELOPMENT NETWORK
dc.subjectECONOMICS
dc.subjectEDUCATION LEVEL
dc.subjectFREE PRESS
dc.subjectGOVERNMENT OFFICIALS
dc.subjectGROUP DISCUSSIONS
dc.subjectIMPROVING GOVERNANCE
dc.subjectINCOME
dc.subjectINCOME LEVELS
dc.subjectLEARNING
dc.subjectLEGITIMACY
dc.subjectLOBBYING
dc.subjectMUNICIPALITY
dc.subjectPARTICIPATORY APPROACHES
dc.subjectPETTY CORRUPTION
dc.subjectPOVERTY REDUCTION
dc.subjectPRIVATE SECTOR
dc.subjectPUBLIC ACCOUNTABILITY
dc.subjectPUBLIC AFFAIRS
dc.subjectPUBLIC AGENCIES
dc.subjectPUBLIC ENTERPRISES
dc.subjectPUBLIC EXPENDITURE
dc.subjectPUBLIC EXPENDITURE MANAGEMENT
dc.subjectPUBLIC INITIATIVES
dc.subjectPUBLIC POLICIES
dc.subjectPUBLIC SERVICES
dc.subjectQUALITY OF SERVICES
dc.subjectRANDOM SAMPLE
dc.subjectREPRESENTATIVE SAMPLE
dc.subjectRURAL AREAS
dc.subjectSAMPLE SIZE
dc.subjectSERVICE DELIVERY
dc.subjectSERVICE PROVIDERS
dc.subjectSOCIAL CAPITAL
dc.subjectSOCIAL DEVELOPMENT
dc.subjectSOCIALLY SUSTAINABLE DEVELOPMENT
dc.subjectSUSTAINABLE DEVELOPMENT
dc.subjectTELEPHONES
dc.subjectTRANSPARENCY
dc.subjectURBAN POOR
dc.subjectWATER SUPPLY PARTICIPATORY APPROACHES
dc.subjectBUDGETING METHODS
dc.subjectPUBLIC EXPENDITURE
dc.subjectPUBLIC SERVICES
dc.subjectPRIVATE SECTOR MANAGEMENT
dc.subjectQUALITY STANDARDS
dc.subjectEFFICIENCY
dc.subjectCORRUPTION
dc.titleCase Study 1 - Bangalore, India : Participatory Approaches in Budgeting and Public Expenditure Managementen
dspace.entity.typePublication
okr.date.doiregistration2025-04-29T09:33:16.191608Z
okr.doctypePublications & Research::Brief
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/2003/03/2820049/case-study-1-bangalore-india-participatory-approaches-budgeting-public-expenditure-management
okr.globalpracticePoverty
okr.globalpracticeGovernance
okr.guid437121468774893355
okr.identifier.externaldocumentum000090341_20031215144441
okr.identifier.internaldocumentum2820049
okr.identifier.report27461
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2003/12/15/000090341_20031215144441/Rendered/PDF/274610PAPER0sdn70.pdfen
okr.region.administrativeSouth Asia
okr.region.countryIndia
okr.topicHealth Economics and Finance
okr.topicPoverty Reduction::Poverty Assessment
okr.topicGovernance::National Governance
okr.topicGovernance::Governance Indicators
okr.topicPoverty Monitoring and Analysis
okr.unitEnvironment Department (ENV)
okr.volume1 of 1
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