Publication:
Islamic Republic of Pakistan : Diagnostic Review of Consumer Protection and Financial Literacy, Volume 1. Key Findings and Recommendations

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dc.contributor.authorWorld Bank
dc.date.accessioned2014-06-12T21:13:21Z
dc.date.available2014-06-12T21:13:21Z
dc.date.issued2014-03
dc.description.abstractThe diagnostic review for Consumer Protection and Financial Literacy (CPFL) provides a detailed assessment of the institutional, legal, and regulatory framework in four segments of the financial sector: banking, microfinance, securities, and insurance. The review took place in response to a request for World Bank technical assistance in the field of financial consumer protection made by Pakistan's Ministry of Finance (MoF), the State Bank of Pakistan (SBP), and the Securities and Exchange Commission of Pakistan (SECP). The review consists of two volumes. Volume one summarize the key findings and recommendations of the review and Volume two presents a detailed assessment of each financial segment compared against the good practices for financial consumer protection. The key findings and recommendations in volume one cover five areas: (i) the institutional, legal, and regulatory framework for consumer protection; (ii) disclosure; (iii) business practices; (iv) dispute resolution mechanisms; and (v) financial education. Priority recommendations are outlined in table one; a more detailed list of recommendations is included in annex one.en
dc.identifierhttp://documents.worldbank.org/curated/en/2014/03/19454949/pakistan-diagnostic-review-consumer-protection-financial-literacy-vol-1-2-key-findings-recommendations
dc.identifier.doi10.1596/18657
dc.identifier.urihttps://hdl.handle.net/10986/18657
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectASSET MANAGEMENT
dc.subjectATM
dc.subjectATMS
dc.subjectAWARENESS CAMPAIGNS
dc.subjectBANK ACCOUNT
dc.subjectBANK BRANCHES
dc.subjectBANK CUSTOMERS
dc.subjectBANK LENDING
dc.subjectBANKERS ASSOCIATION
dc.subjectBANKING INDUSTRY
dc.subjectBANKING PRODUCTS
dc.subjectBANKS
dc.subjectBASIC FINANCIAL LITERACY
dc.subjectBASIC FINANCIAL TOPICS
dc.subjectBENEFICIARIES
dc.subjectBORROWER
dc.subjectBORROWING
dc.subjectBROKERAGE
dc.subjectBROKERAGE FIRMS
dc.subjectBUDGETING
dc.subjectBUSINESS PRACTICES
dc.subjectCALCULATION
dc.subjectCAPITAL MARKET
dc.subjectCAPITAL MARKET INVESTOR
dc.subjectCAPITAL MARKETS
dc.subjectCASH FLOW
dc.subjectCENTRAL DEPOSITORY
dc.subjectCODE OF CONDUCT
dc.subjectCODES OF CONDUCT
dc.subjectCOMMERCIAL BANKS
dc.subjectCOMMODITIES
dc.subjectCOMMODITY
dc.subjectCOMPREHENSIVE FINANCIAL EDUCATION
dc.subjectCONFIDENCE OF INVESTORS
dc.subjectCONFIDENTIALITY
dc.subjectCONFLICTS OF INTEREST
dc.subjectCONSUMER
dc.subjectCONSUMER COMPLAINTS
dc.subjectCONSUMER CREDIT
dc.subjectCONSUMER DISCLOSURE
dc.subjectCONSUMER FINANCE
dc.subjectCONSUMER ISSUES
dc.subjectCONSUMER LENDING
dc.subjectCONSUMER PROTECTION
dc.subjectCONSUMER PROTECTION LAWS
dc.subjectCONSUMER PROTECTION MEASURES
dc.subjectCONSUMER RIGHTS
dc.subjectCONSUMER UNDERSTANDING
dc.subjectCONSUMERS
dc.subjectCONTRIBUTIONS
dc.subjectCREDIT CARDS
dc.subjectCREDIT PRODUCTS
dc.subjectCREDITWORTHINESS
dc.subjectDAY-TO-DAY MONEY MANAGEMENT
dc.subjectDEALING WITH BANK
dc.subjectDEBT
dc.subjectDEBT COLLECTION
dc.subjectDEBT MANAGEMENT
dc.subjectDECEPTIVE PRACTICES
dc.subjectDELIVERY MECHANISMS
dc.subjectDEPOSIT
dc.subjectDEPOSIT INSURANCE
dc.subjectDEPOSITS
dc.subjectDEVELOPMENT FINANCE
dc.subjectDISCLOSURE DOCUMENTS
dc.subjectDISCLOSURE REQUIREMENTS
dc.subjectDISCLOSURE STANDARDS
dc.subjectDISPUTE RESOLUTION
dc.subjectEDUCATION PROGRAM
dc.subjectEDUCATIONAL MATERIALS
dc.subjectEXCHANGE COMMISSION
dc.subjectFAMILY MEMBERS
dc.subjectFINANCE PRODUCTS
dc.subjectFINANCIAL ARRANGEMENTS
dc.subjectFINANCIAL CONCEPTS
dc.subjectFINANCIAL CONSUMER
dc.subjectFINANCIAL EDUCATION
dc.subjectFINANCIAL EDUCATION INITIATIVES
dc.subjectFINANCIAL EDUCATION PROGRAM
dc.subjectFINANCIAL EDUCATION PROGRAMS
dc.subjectFINANCIAL EXCLUSION
dc.subjectFINANCIAL INSTITUTION
dc.subjectFINANCIAL INSTITUTIONS
dc.subjectFINANCIAL INVESTMENTS
dc.subjectFINANCIAL LITERACY
dc.subjectFINANCIAL LITERACY CURRICULUM
dc.subjectFINANCIAL LITERACY INITIATIVES
dc.subjectFINANCIAL LITERACY PROGRAM
dc.subjectFINANCIAL PRODUCT
dc.subjectFINANCIAL PRODUCTS
dc.subjectFINANCIAL REGULATORS
dc.subjectFINANCIAL SECTOR
dc.subjectFINANCIAL SECTOR POLICIES
dc.subjectFINANCIAL SECTOR POLICY
dc.subjectFINANCIAL SECTORS
dc.subjectFINANCIAL SERVICE
dc.subjectFINANCIAL SERVICE PROVIDERS
dc.subjectFINANCIAL SERVICES
dc.subjectFINANCIAL SERVICES AUTHORITY
dc.subjectFINANCIAL SYSTEM
dc.subjectFINANCIAL TOOLS
dc.subjectFORMAL EDUCATION
dc.subjectFRAUD
dc.subjectFUTURES
dc.subjectGENERAL POPULATION
dc.subjectGENERAL PUBLIC
dc.subjectHEALTH INSURANCE
dc.subjectINFLATION
dc.subjectINFORMATION TO CONSUMERS
dc.subjectINSURANCE
dc.subjectINSURANCE COMPANIES
dc.subjectINSURANCE INDUSTRY
dc.subjectINSURANCE MARKETS
dc.subjectINSURANCE POLICY
dc.subjectINSURER
dc.subjectINSURERS
dc.subjectINTEREST RATE
dc.subjectINTEREST RATES
dc.subjectINTERNATIONAL BANK
dc.subjectINTERNATIONAL DEVELOPMENT
dc.subjectINVESTING
dc.subjectINVESTMENT ACCOUNT
dc.subjectINVESTMENT ACCOUNTS
dc.subjectINVESTMENT DECISION
dc.subjectINVESTMENT POLICIES
dc.subjectINVESTOR EDUCATION
dc.subjectINVESTOR PROTECTION
dc.subjectJURISDICTION
dc.subjectLACK OF INFORMATION
dc.subjectLARGE BANKS
dc.subjectLEGAL ENVIRONMENT
dc.subjectLEGAL FRAMEWORK
dc.subjectLEGAL SYSTEM
dc.subjectLIABILITY
dc.subjectLIFE INSURANCE
dc.subjectLOAN
dc.subjectLOAN APPLICATION
dc.subjectLOAN OFFICERS
dc.subjectLOAN UNDERWRITING
dc.subjectLOW-INCOME
dc.subjectLOW-INCOME COUNTRIES
dc.subjectLOWER-INCOME INDIVIDUALS
dc.subjectMARKET PARTICIPANTS
dc.subjectMARKETING
dc.subjectMASS MEDIA
dc.subjectMEDIA CAMPAIGN
dc.subjectMEDIA CAMPAIGNS
dc.subjectMEDIUM ENTERPRISE
dc.subjectMEDIUM ENTERPRISES
dc.subjectMICROFINANCE
dc.subjectMOBILE BANKING
dc.subjectMOBILE PHONE
dc.subjectMOBILE PHONES
dc.subjectMONTHLY INCOME
dc.subjectMORTGAGES
dc.subjectMUTUAL FUND
dc.subjectMUTUAL FUNDS
dc.subjectNEW PRODUCTS
dc.subjectPENSIONS
dc.subjectPHONE BANKING
dc.subjectPORTFOLIO
dc.subjectPOTENTIAL INVESTORS
dc.subjectPOVERTY ALLEVIATION
dc.subjectPRIVACY
dc.subjectPRIVATE SECTOR DEVELOPMENT
dc.subjectPROBABILITY
dc.subjectPROFESSIONAL ASSOCIATIONS
dc.subjectPROFIT SHARING
dc.subjectPRUDENT FINANCIAL DECISIONS
dc.subjectPUBLIC AWARENESS
dc.subjectPUBLIC CONFIDENCE
dc.subjectQUESTIONNAIRE
dc.subjectRAPID GROWTH
dc.subjectREGISTRATION OF SECURITIES
dc.subjectREGULATOR
dc.subjectREGULATORY BODIES
dc.subjectREGULATORY ENVIRONMENTS
dc.subjectREGULATORY FRAMEWORK
dc.subjectREGULATORY FRAMEWORKS
dc.subjectREGULATORY GAPS
dc.subjectREGULATORY REQUIREMENT
dc.subjectREPUTATION
dc.subjectRESPONSIBILITIES
dc.subjectRETIREMENT
dc.subjectRETIREMENT AGE
dc.subjectRISK MANAGEMENT
dc.subjectSAFETY NET
dc.subjectSALE
dc.subjectSALES
dc.subjectSAVERS
dc.subjectSAVINGS
dc.subjectSAVINGS PROGRAMS
dc.subjectSECURITIES
dc.subjectSECURITIES MARKET
dc.subjectSECURITIES MARKETS
dc.subjectSENIOR
dc.subjectSOURCE OF INFORMATION
dc.subjectSTAKEHOLDER
dc.subjectSTAKEHOLDERS
dc.subjectSTATE BANK
dc.subjectSTOCK EXCHANGE
dc.subjectSTOCK EXCHANGES
dc.subjectSUPERVISORY AGENCIES
dc.subjectTAX
dc.subjectTECHNICAL ASSISTANCE
dc.subjectTOTAL COSTS
dc.subjectTRADES
dc.subjectTRANSPARENCY
dc.subjectTRUST FUND
dc.subjectTYPICAL INVESTOR
dc.subjectUNEXPECTED EXPENSES
dc.subjectVALUABLE
dc.subjectVALUATION
dc.subjectWITHDRAWAL
dc.titleIslamic Republic of Pakistan : Diagnostic Review of Consumer Protection and Financial Literacy, Volume 1. Key Findings and Recommendationsen
dspace.entity.typePublication
okr.date.disclosure2014-04-30
okr.date.doiregistration2025-05-07T11:24:48.048118Z
okr.doctypeEconomic & Sector Work::PSD, Privatization and Industrial Policy
okr.docurlhttp://documents.worldbank.org/curated/en/2014/03/19454949/pakistan-diagnostic-review-consumer-protection-financial-literacy-vol-1-2-key-findings-recommendations
okr.globalpracticeFinance and Markets
okr.globalpracticeTrade and Competitiveness
okr.guid502051468288589559
okr.guid535851468325461740
okr.identifier.externaldocumentum000333037_20140430142801
okr.identifier.internaldocumentum19454949
okr.identifier.report87763
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2014/04/30/000333037_20140430142801/Rendered/PDF/877630WP0P14610dations00000Volume0I.pdfen
okr.region.administrativeSouth Asia
okr.region.countryPakistan
okr.sectorFinance :: Banking
okr.sectorFinance :: Micro- and SME finance
okr.sectorFinance :: Capital markets
okr.sectorFinance :: General finance sector
okr.themeFinancial Consumer Protection and Financial Literacy
okr.themeFinancial and private sector development
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicBanks and Banking Reform
okr.topicPrivate Sector Development::Emerging Markets
okr.topicFinance and Financial Sector Development::Debt Markets
okr.topicFinance and Financial Sector Development::Financial Literacy
okr.unitFinance & PSD Unit (SASFP)
okr.volume1 of 2
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