Publication: GovTech Maturity Index: The State of Public Sector Digital Transformation
Loading...
Date
2021-09-15
ISSN
Published
2021-09-15
Author(s)
Editor(s)
Abstract
Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate countries’ digital transformation journeys since the 1980s. The WBG launched the GovTech Initiative in 2019 to support the latest generation of these reforms. Over the past five years, developing countries have increasingly requested WBG support to design even more advanced digital transformation programs. These programs will help to increase government efficiency and improve the access to and the quality of service delivery, provide more government-to-citizen and government-to-business communications, enhance transparency and reduce corruption, improve governance and oversight, and modernize core government operations. The GovTech Initiative appropriately responds to this growing demand. The GovTech Maturity Index (GTMI) measures the key aspects of four GovTech focus areas—supporting core government systems, enhancing service delivery, mainstreaming citizen engagement, and fostering GovTech enablers—and assists advisers and practitioners in the design of new digital transformation projects. Constructed for 198 economies using consistent data sources, the GTMI is the most comprehensive measure of digital transformation in the public sector. Several similar indices and indicators are available in the public domain to measure aspects of digital government—including the United Nations e-Government Development Index, the WBG’s Digital Adoption Index, and the Organisation for Economic Co-operation and Development (OECD) Digital Government Index. These indices, however, do not fully capture the aspects of emphasis in the GovTech approach—the whole-of-government approach and citizen centricity—as key when assessing the use of digital solutions for public sector modernization. The GTMI is not intended to be an assessment of readiness or performance; rather, it is intended to complement the existing tools and diagnostics by providing a baseline and a benchmark for GovTech maturity and by offering insights to those areas that have room for improvement. The GTMI is designed to be used by practitioners, policy makers, and task teams involved in the design of digital transformation strategies and individual projects, as well as by those who seek to understand their own practices and learn from those of others.
Link to Data Set
Citation
“Nii-Aponsah, Hubert; Dener, Cem; Ghunney, Love E.; Johns, Kimberly D.. 2021. GovTech Maturity Index: The State of Public Sector Digital Transformation. International Development in Focus;. © World Bank. http://hdl.handle.net/10986/36233 License: CC BY 3.0 IGO.”
Associated URLs
Associated content
Other publications in this report series
Journal
Journal Volume
Journal Issue
Related items
Showing items related by metadata.
Publication An Overview of World Bank Group Digital Governance and GovTech Projects(Washington, DC, 2022-12)The World Bank Group (WBG) has been financing digital governance (DG) solutions for decades. The construction of the GovTech Maturity Index (GTMI) is based primarily on the WB’s GovTech dataset, which is publicly available through the WBG data catalog. As a part of the 2022 update, the database includes the mapping of investments already presented in seven categories into four GovTech focus areas together with the costs, durations, and outcomes ratings of completed activities to complement key project data extracted from the WBG operations portal. This brief presents an overview of the DG and GovTech investments that support various sector reforms based on the latest extended version of the database so as to assist practitioners in the design of new digital transformation projects. The database and this brief can also help WBG staff involved in digital transformation initiatives when it comes to learning more about relevant investments, reviewing project documents - such as project appraisal documents, Implementation Completion and Results Reports, and Independent Evaluation Group review - and expanding and customizing the dataset for various needs such as operational support, project design, research, monitoring and quality assurance, and training. The database is expected to be updated annually depending on the availability of resources.Publication Punjab Public Management Reform Program : Program for Results Operation, Detailed Technical Assessment(Washington, DC, 2013-10-01)This document includes the full Technical Assessment of the Punjab Public Management Reform Program. The Assessment is based on the technical analysis of the Program. It covers: the strategic relevance and technical soundness of the proposed Program; the Program's results framework and monitoring and evaluation; the Program s governance structure and institutional arrangements; and the economic justification of the Program. It also presents an evaluation of the technical risks, and defines the improvements proposed as part of the Program Action Plan.Publication GovTech Maturity Index, 2022 Update(Washington, DC, 2022-12)The 2021 GovTech Maturity Index (GTMI) report and underlying dataset provide opportunities to replicate the study, identify gaps in digital transformation by comparing the differences among economies and groups of economies, and track changes over time in a transparent way. The dataset will be updated every two years to reflect developments in the GovTech domain. This 2022 GTMI update report and the accompanying dataset and new data dashboard present the progress within the last two years, highlight some of the good practices, and identify existing gaps for possible improvements in countries at the technology frontier. As with the 2020 edition, economies are grouped, not ranked, to illustrate the state of GovTech focus areas globally. This overview report presents a summary of the approach, how the 2022 GTMI dataset update is different, improvements in the GTMI dataset contents and visualization tools and GTMI group calculations, and initial findings and key messages.Publication Putting Saudi Arabia on the 'e-Map' : Note on United Nations Public Administration Network e-Government Index(Washington, DC, 2007-06)E-mapping covers various layers of data and indicators useful to achieve the above-mentioned objectives. The concept is hence both of an analytical and operational nature, and serves domestic as well as external purposes. This report focuses on the UNPAN e-government index, and constitutes the fourth deliverable of the e-mapping activity offered by the World Bank in the context of its cooperation activity with the Ministry of Communications and Information Technology (MOCIT). The text of the report is divided in four main sections: the introduction sets up the context and rationale against which the e-mapping activity has been designed for Saudi Arabia, and how the UNPAN e-government index fits in it; section two provides some background and methodological consideration regarding the importance of e-government efforts in Saudi Arabia, and the value of tracking such efforts through an index such as UNPAN's e-government index; section three offers a direct analysis of Saudi Arabia's past and current rankings in the UNPAN e-government index, including the identification of gaps (e.g. for data) and possible recommendations to improve the country's ranking in the future; and finally, section four contains a summary of findings and recommendations for future action.Publication GovTech for Armenia(World Bank, Washington, DC, 2021-06-10)This note presents main findings of the GovTech snapshot assessment for Armenia forming part of a larger World Bank global engagement on GovTech and Advisory Services and Analytics (ASA) in the South Caucasus on transforming government services through digital innovations. The objective of the note is to conduct an initial GovTech stock-taking using the GovTech conceptual framework within the broader digital economy context. Starting with a first analytic phase in 2021 and to be continued through a second phase of implementation support in 2022, the assessment focuses on key thematic areas in line with client’s interest to help identify entry-points and reform options. It applies a simplified and customized version of the Digital Government Readiness Assessment Methodology (DGRA), assessing key thematic dimensions and developing a menu of reform options in line with client priorities. The note is structured in four sections. The first section presents the GovTech and Digital Economy conceptual framework. Section two includes key findings of the snapshot assessment for all nine dimensions of the DGRA. Section three propose potential reform opportunities based on entry-points identified in the assessment and customized to client priorities. These are presented below as a preliminary menu of reform options and as a basis for further discussion with Armenian counterparts. Finally, Section 4 presents different GovTech engagement options to deepen collaboration between the government of Armenia and the World Bank.
Users also downloaded
Showing related downloaded files
Publication Cybersecurity Economics for Emerging Markets(Washington, DC: World Bank, 2024-09-17)In our increasingly interconnected world, where digital technologies are rapidly transforming multiple aspects of daily life, the critical role of cybersecurity cannot be overstated, especially in developing nations. As these countries strive to harness the power of modern technology to drive economic growth, enhance public services, and elevate living standards, they concurrently face heightened risks associated with cyber threats. The increasing exposure of developing countries to cyber incidents is often compounded by various factors, including scarce resources, inadequate infrastructure, political unrest, inefficiencies in cybersecurity and technology markets, shortages of skilled cybersecurity professionals, legislative voids, and rapid rates of digital adoption. "Cybersecurity Economics for Emerging Markets" is a pioneering research work that delves into the drivers and profound consequences of cyber incidents worldwide. From economic setbacks that can destabilize entire economies to interruptions of vital services and impediments to social and economic development, the impacts of cyber incidents are far-reaching. This book analyzes hundreds of scholarly works and thousands of publicly disclosed cyber incidents over the past decade across some 190 countries. It sheds light on these incidents’ characteristics and trends, as well as the proactive roles that private market players and governments can assume to safeguard infrastructure in cyberspace effectively. The book presents practical, evidence-based policy suggestions that include efforts to strengthen the resilience of the most essential and interconnected sectors. It advocates for bolstering the national cybersecurity industries, strategizing cybersecurity research and development, addressing market failures through cybersecurity awareness and training programs, and taking proactive steps to reduce and control contagion effects from cyber incidents. By revealing crucial empirical and theoretical dimensions of cybersecurity economics, this book provides insights that could inform the creation of effective cybersecurity investments, with a focus on developing countries. These insights are invaluable for policy makers and stakeholders committed to fortifying the digital ecosystem against the ever-evolving landscape of cyber threats.Publication FY 2022 Guatemala Country Opinion Survey Report(Washington, DC: World Bank, 2022-08)The Country Opinion Survey in Guatemala assists the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Guatemala perceive the WBG. It provides the WBG with systematic feedback from national and local governments, multilateral and bilateral agencies, media, academia, the private sector, and civil society in Guatemala on: (1) their views regarding the general environment in Guatemala; (2) their overall attitudes toward the WBG in Guatemala; (3) overall impressions of the WBG’s effectiveness and results, knowledge work and activities, and communication and information sharing in Guatemala; and (4) their perceptions of the WBG’s future role in Guatemala.Publication Electronic Signatures(Washington, DC: World Bank, 2024-09-23)Trust lies at the foundation of all commercial and administrative transactions, which for centuries have relied upon the handwritten signature for authentication. As transactions are digitalized, the signatures that provide trust in them must also become electronic. The lack of trusted and legally recognized means of authenticating electronic transactions has forced a continued reliance on in-person handwritten signatures, undermining digitalization efforts by necessitating recourse to in-person interaction to complete a transaction. In-person handwritten signatures in the analogue world are not a particularly secure means of authentication. When transactions are digitalized, new security issues arise, as the ease with which digital data can be duplicated or altered introduces additional vulnerabilities that never existed with paper. To address these concerns, electronic signature frameworks provide a means of authenticating the various electronic transactions in a way that facilitates the emergence of a trusted digital economy. This policy note presents electronic signatures in terms of their four main functions: (1) identifying the signer, (2) attributing the signature to the signer, (3) recording the signer’s intent to sign, and (4) assuring the integrity of the signed data and protecting against tampering. Not all transactions require a high degree of assurance of all four of these functions. Indeed, for lower-risk transactions, attempting to assure a high level of trust in all four functions may be counterproductive, for example, if doing so leads to excessive cost or frictions for users that dissuade them from transacting in the first place. Therefore, policy makers should balance priorities between security and usability to ensure widespread adoption of electronic signature solutions.Publication GovTech Maturity Index, 2022 Update(Washington, DC, 2022-12)The 2021 GovTech Maturity Index (GTMI) report and underlying dataset provide opportunities to replicate the study, identify gaps in digital transformation by comparing the differences among economies and groups of economies, and track changes over time in a transparent way. The dataset will be updated every two years to reflect developments in the GovTech domain. This 2022 GTMI update report and the accompanying dataset and new data dashboard present the progress within the last two years, highlight some of the good practices, and identify existing gaps for possible improvements in countries at the technology frontier. As with the 2020 edition, economies are grouped, not ranked, to illustrate the state of GovTech focus areas globally. This overview report presents a summary of the approach, how the 2022 GTMI dataset update is different, improvements in the GTMI dataset contents and visualization tools and GTMI group calculations, and initial findings and key messages.Publication The Human Capital Project(World Bank, Washington, DC, 2018-10-11)By improving their skills, health, knowledge, and resilience—their human capital—people can be more productive, flexible, and innovative. Human capital is a central driver of sustainable growth and poverty reduction. Investments in human capital have become more important as the nature of work has evolved. Yet despite substantial progress, significant gaps in human capital investments are leaving the world poorly prepared for what lies ahead. The World Bank Group has launched the Human Capital Project (HCP) to mobilize efforts to address these gaps. The project is intended to raise awareness of the costs of inaction and make the case for investing in people through country engagement and analytical work. The goal of the HCP is a world in which all children arrive at school ready to learn, the time spent in school translates into better learning, and they can grow up to live and work as healthy, skilled, and productive adults. The main text of this volume—which also appears as chapter 3 in the 2019 World Development Report: The Changing Nature of Work —describes the evidence supporting the importance of human capital for people, economies, and societies and lays out the rationale and context for the HCP’s theory of change. The Human Capital Index methodology is detailed in the appendix.