Publication:
Understanding How Consumer Risks in Digital Social Payments Can Erode Their Financial Inclusion Potential

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dc.contributor.authorZimmerman, Jamie M.
dc.contributor.authorBaur, Silvia
dc.date.accessioned2016-06-17T18:50:32Z
dc.date.available2016-06-17T18:50:32Z
dc.date.issued2016-03
dc.description.abstractDigital Social Payments (DSPs) offer a variety of potential benefits over traditional cash, voucher, or in-kind methods. Proponents most often cite increased efficiency, reduced leakage, and faster, more convenient and more secure payments to recipients. When linked to bank accounts or mobile wallets that offer store-of-value opportunities or access to additional financial services, DSPs to the bottom of the pyramid could pave a way to fuller financial inclusion. However, evidence shows that the financial inclusion benefits of DSPs have thus far been limited: most recipients withdraw 100 percent of their payment at once and by and large do not use the account again until the next transfer takes place, let alone take advantage of additional financial services that may be available to them. This lackluster use has led some to question the promise of DSPs as a financial inclusion gateway.en
dc.identifierhttp://documents.worldbank.org/curated/en/2016/06/26430235/understanding-consumer-risks-digital-social-payments-can-erode-financial-inclusion-potential
dc.identifier.doi10.1596/24568
dc.identifier.urihttps://hdl.handle.net/10986/24568
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesCGAP Brief;
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectFINANCIAL SERVICES
dc.subjectELECTRONIC TRANSFERS
dc.subjectCUSTOMER
dc.subjectNETWORK FAILURES
dc.subjectPAYMENT SERVICE
dc.subjectPOS
dc.subjectINTERFACES
dc.subjectVALUE CHAIN
dc.subjectDIGITIZATION
dc.subjectPAYMENT SYSTEM
dc.subjectPURCHASES
dc.subjectINFORMATION
dc.subjectLIQUIDITY
dc.subjectSERVICES
dc.subjectMONITORING
dc.subjectTHIRD PARTIES
dc.subjectPAYMENT PROVIDERS
dc.subjectREAL TIME
dc.subjectCUSTOMER TRUST
dc.subjectSYSTEM
dc.subjectFUNDS
dc.subjectPRICE
dc.subjectPAYMENTS
dc.subjectSAVING
dc.subjectDEVICES
dc.subjectDISPUTE RESOLUTION
dc.subjectNEW TECHNOLOGIES
dc.subjectSAVINGS
dc.subjectTECHNICAL ASSISTANCE
dc.subjectDIGITAL
dc.subjectBENEFICIARY
dc.subjectFINANCIAL LOSS
dc.subjectDISBURSEMENT
dc.subjectUSER EXPERIENCE
dc.subjectELECTRONIC PAYMENT SYSTEMS
dc.subjectTARGETS
dc.subjectMOBILE NETWORK
dc.subjectDIGITAL CASH
dc.subjectPAYMENT
dc.subjectLIMITED ACCESS
dc.subjectCONNECTIVITY
dc.subjectFINANCIAL PRODUCTS
dc.subjectWEB
dc.subjectCUSTOMER SERVICE
dc.subjectDATA PROTECTION
dc.subjectGOVERNMENT PAYMENTS
dc.subjectCALL CENTER
dc.subjectDEBIT CARDS
dc.subjectIDENTIFICATION NUMBER
dc.subjectTRANSACTIONS
dc.subjectUSERS
dc.subjectPHONE
dc.subjectEMERGING MARKETS
dc.subjectTECHNOLOGY
dc.subjectTRANSACTION
dc.subjectRELIABILITY
dc.subjectFRAUD
dc.subjectPAYMENT MECHANISMS
dc.subjectCONTACT INFORMATION
dc.subjectRESULTS
dc.subjectBASIC
dc.subjectMOBILE PHONE
dc.subjectSTAKEHOLDERS
dc.subjectVICTIMS OF FRAUD
dc.subjectNETWORKS
dc.subjectSYSTEMS
dc.subjectFAX
dc.subjectUSER INTERFACE
dc.subjectDISBURSEMENTS
dc.subjectASSETS
dc.subjectPAYMENT MECHANISM
dc.subjectQUERIES
dc.subjectBANK ACCOUNTS
dc.subjectRESULT
dc.subjectBANK CARD
dc.subjectLOSS
dc.subjectSECURITY
dc.subjectBLOG
dc.subjectINVESTMENT
dc.subjectBUSINESS
dc.subjectNETWORK
dc.subjectUSER INTERFACES
dc.subjectPHONES
dc.subjectATM
dc.subjectELECTRONIC PAYMENT
dc.subjectPAYMENT SERVICES
dc.subjectEMERGENCY PAYMENTS
dc.subjectMOBILE PHONES
dc.subjectSECURE PAYMENTS
dc.subjectIT
dc.subjectCOMMUNICATION
dc.subjectAT
dc.subjectGOVERNMENT CONTRACT
dc.subjectINTERFACE
dc.subjectCUSTOMERS
dc.subjectREGISTRATION
dc.subjectPAYMENT SYSTEMS
dc.subjectTECHNOLOGIES
dc.subjectPIN
dc.subjectWEB SITE
dc.subjectIDENTIFICATION
dc.subjectGUARANTEE
dc.subjectPRICES
dc.subjectRISK ASSESSMENT
dc.subjectRISK MITIGATION
dc.subjectFINANCIAL NETWORK
dc.titleUnderstanding How Consumer Risks in Digital Social Payments Can Erode Their Financial Inclusion Potentialen
dc.typeBriefen
dc.typeFichefr
dc.typeResumenes
dspace.entity.typePublication
okr.crossref.titleUnderstanding How Consumer Risks in Digital Social Payments Can Erode Their Financial Inclusion Potential
okr.date.disclosure2016-06-02
okr.doctypePublications & Research
okr.doctypePublications & Research::Brief
okr.docurlhttp://documents.worldbank.org/curated/en/2016/06/26430235/understanding-consumer-risks-digital-social-payments-can-erode-financial-inclusion-potential
okr.guid911891467994631836
okr.identifier.doi10.1596/24568
okr.identifier.externaldocumentum090224b08438e9de_1_0
okr.identifier.internaldocumentum26430235
okr.identifier.report106038
okr.importedtrue
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2016/06/03/090224b08438e9de/1_0/Rendered/PDF/Understanding000inclusion0potential.pdfen
okr.topicPrivate Sector Development::E-Business
okr.topicFinance and Financial Sector Development::E-Finance and E-Security
okr.topicSocial Protections and Labor::Safety Nets and Transfers
okr.topicFinance and Financial Sector Development::Payment Systems & Infrastructure
okr.topicFinance and Financial Sector Development::Insurance & Risk Mitigation
okr.unitFinance & Markets - Consult. Grp (GFMGP)
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