Publication:
Determining Citizen Satisfaction with Local Public Education in Indonesia : The Significance of Actual Service Quality and Governance Conditions

Simple item page
dc.contributor.authorLewis, Blane D.
dc.contributor.authorPattinasarany, Daan
dc.date.accessioned2012-03-30T07:29:15Z
dc.date.available2012-03-30T07:29:15Z
dc.date.issued2009
dc.description.abstractIndonesians appear content with local public education, despite independent concerns about quality in the international context. Over 85 percent of respondents from the recent Governance and Decentralization Survey claim to be at least somewhat satisfied with primary school education. This study argues that the generally high levels of reported satisfaction are probably exaggerated because of courtesy bias, low expectations, and optimistic predispositions. Survey responses are best thought of as indicative of relative, and not absolute, levels of satisfaction. The empirical examination shows that objective measures of service quality and governance conditions are both significant determinants of the probability that households are satisfied with local public education. The significance of governance holds regardless of whether pertinent variables are assumed to be exogenous or whether they are specified as endogenously determined, although the endogenous specification performs much better, in general. The evidence suggests a cautious approach toward the use and interpretation of score card initiatives, which attempt to employ citizen satisfaction as a close proxy for actual quality of services, in nonrandom samples, and without controlling for other factors. In addition, the results provide a novel rationale for improving the local governance environment.en
dc.identifier.citationGrowth and Change
dc.identifier.issn00174815
dc.identifier.urihttps://hdl.handle.net/10986/4688
dc.language.isoEN
dc.relation.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/igo
dc.rights.holderWorld Bank
dc.subjectState and Local Government: Health, Education, and Welfare H750
dc.subjectAnalysis of Education I210
dc.subjectEconomic Development: Human Resources
dc.subjectHuman Development
dc.subjectIncome Distribution
dc.subjectMigration O150
dc.subjectEconomic Development: Regional, Urban, and Rural Analyses
dc.subjectTransportation O180
dc.subjectUrban, Rural, and Regional Economics: Regional Migration
dc.subjectRegional Labor Markets
dc.subjectPopulation
dc.subjectNeighborhood Characteristics R230
dc.titleDetermining Citizen Satisfaction with Local Public Education in Indonesia : The Significance of Actual Service Quality and Governance Conditionsen
dc.title.alternativeGrowth and Changeen
dc.typeJournal Articleen
dc.typeArticle de journalfr
dc.typeArtículo de revistaes
dspace.entity.typePublication
okr.doctypeJournal Article
okr.externalcontentExternal Content
okr.identifier.externaldocumentum1122
okr.journal.nbpages85-115
okr.language.supporteden
okr.peerreviewAcademic Peer Review
okr.region.countryIndonesia
okr.relation.associatedurlhttp://search.ebscohost.com/login.aspx?direct=true&db=eoh&AN=1038130&site=ehost-live
okr.relation.associatedurlhttp://www.blackwellpublishing.com/journal.asp?ref=0017-4815
okr.volume40
Files
Collections
Journal articles published externally