Publication: Developing a Single Window to Facilitate Trade in Senegal
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2010-04
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2012-08-13
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In 1995 a reform group headed by Senegal's Ministry of trade introduced a single window system for electronic trade facilitation as part of a reform agenda to improve the country's business environment. Launched in 2004, the system transformed customs clearance, streamlining the process through transparent, electronic transactions initiated by a single request from the importer or exporter. Traders could collect and process the necessary documents and authorizations prior to customs declaration in about half a day rather than the four days required before the system was implemented. With its real-time data, government agencies could better monitor and control transactions, contributing to more secure transactions and revenues. This note highlights key issues in Senegal's decision to develop a customized system and offers lessons for governments in managing diverse stakeholder requirements and expectations.
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“Diagne, Ibrahima. 2010. Developing a Single Window to Facilitate Trade in Senegal. Investment Climate in Practice; No. 11. © World Bank. http://hdl.handle.net/10986/10502 License: CC BY 3.0 IGO.”
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