Publication:
Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region

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dc.contributor.authorMuzzini, Elisa
dc.date.accessioned2012-06-07T14:48:37Z
dc.date.available2012-06-07T14:48:37Z
dc.date.issued2005
dc.description.abstractConsumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely providing information to actively consulting with consumers. In particular, consumer participation would benefit from more open disclosure policies, more effective strategies to reach out to the poor, and, tighter regulatory intervention to hold service providers accountable for resolving consumer complaints.en
dc.identifierhttp://documents.worldbank.org/curated/en/2005/11/6438984/consumer-participation-infrastructure-regulation-evidence-east-asia-pacific-region
dc.identifier.doi10.1596/978-0-8213-6380-5
dc.identifier.isbn0-8213-6380-8
dc.identifier.urihttps://hdl.handle.net/10986/7383
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC : World Bank
dc.relation.ispartofseriesWorld Bank Working Paper; No. 66
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCOUNTABILITY
dc.subjectBOARD MEMBERS
dc.subjectCAPACITY BUILDING
dc.subjectCITIZEN ENGAGEMENT
dc.subjectCITIZEN INVOLVEMENT
dc.subjectCITIZEN PARTICIPATION
dc.subjectCIVIL SERVICE
dc.subjectCIVIL SOCIETY
dc.subjectCIVIL SOCIETY ENGAGEMENT
dc.subjectCIVIL SOCIETY ORGANIZATIONS
dc.subjectCOMMUNITY LEADERS
dc.subjectCOMMUNITY SERVICE
dc.subjectCOMPETITION COMMISSION
dc.subjectCOMPLAINT
dc.subjectCOMPLAINT RESOLUTION MECHANISM
dc.subjectCOMPLAINT RESOLUTION MECHANISMS
dc.subjectCONSENSUS
dc.subjectCONSULTATION
dc.subjectCONSULTATION PROCESS
dc.subjectCONSULTATION PROCESSES
dc.subjectCONSULTATIONS
dc.subjectCONSUMER
dc.subjectCONSUMER ADVOCACY
dc.subjectCONSUMER ADVOCATES
dc.subjectCONSUMER AFFAIRS
dc.subjectCONSUMER ASSOCIATION
dc.subjectCONSUMER ASSOCIATIONS
dc.subjectCONSUMER AWARENESS
dc.subjectCONSUMER COMPLAINTS
dc.subjectCONSUMER GROUPS
dc.subjectCONSUMER INTERESTS
dc.subjectCONSUMER ORGANIZATIONS
dc.subjectCONSUMER PARTICIPATION
dc.subjectCONSUMER PROTECTION
dc.subjectCONSUMER RIGHTS
dc.subjectCONSUMER SATISFACTION
dc.subjectDECISION-MAKING PROCESS
dc.subjectDECISIONMAKING
dc.subjectEFFECTIVE REGULATION
dc.subjectELECTRICITY CONSUMERS
dc.subjectENVIRONMENTAL EXTERNALITIES
dc.subjectFIGURES
dc.subjectGAS
dc.subjectGOVERNMENT DEPARTMENT
dc.subjectGOVERNMENT OFFICIALS
dc.subjectGOVERNMENT POLICY
dc.subjectGOVERNMENT REGULATOR
dc.subjectGOVERNMENT REGULATORS
dc.subjectGRANTED
dc.subjectHOLDING COMPANY
dc.subjectINDEPENDENT AGENCIES
dc.subjectINDEPENDENT REGULATOR
dc.subjectINDEPENDENT REGULATORS
dc.subjectINDEPENDENT REGULATORY
dc.subjectINDEPENDENT REGULATORY AGENCIES
dc.subjectINDEPENDENT REGULATORY AGENCY
dc.subjectINFRASTRUCTURE INDUSTRIES
dc.subjectINFRASTRUCTURE REGULATION
dc.subjectINFRASTRUCTURE SECTORS
dc.subjectINFRASTRUCTURE SERVICES
dc.subjectINTEREST GROUPS
dc.subjectINTERMEDIARIES
dc.subjectJOURNALISTS
dc.subjectLEGAL STATUS
dc.subjectLICENSEES
dc.subjectLINE MINISTRIES
dc.subjectLOCAL GOVERNMENT
dc.subjectLOW-INCOME CUSTOMERS
dc.subjectMINISTERS
dc.subjectPREPARATION
dc.subjectPRIVATE SECTOR
dc.subjectPRIVATE SECTOR PARTICIPATION
dc.subjectPUBLIC AWARENESS
dc.subjectPUBLIC HEARINGS
dc.subjectPUBLIC INTEREST
dc.subjectPUBLIC INTEREST GROUPS
dc.subjectPUBLIC MEETINGS
dc.subjectPUBLIC SUPPORT
dc.subjectPUBLIC UTILITY
dc.subjectPUBLIC WATER
dc.subjectRECONSTRUCTION
dc.subjectREGULATORS
dc.subjectREGULATORY ACTIONS
dc.subjectREGULATORY AGENCY
dc.subjectREGULATORY BOARD
dc.subjectREGULATORY BOARDS
dc.subjectREGULATORY BODIES
dc.subjectREGULATORY CAPACITY
dc.subjectREGULATORY CAPTURE
dc.subjectREGULATORY COMMISSION
dc.subjectREGULATORY CONTRACT
dc.subjectREGULATORY DECISION
dc.subjectREGULATORY DECISION-MAKING
dc.subjectREGULATORY DECISIONS
dc.subjectREGULATORY FRAMEWORK
dc.subjectREGULATORY FRAMEWORKS
dc.subjectREGULATORY FUNCTIONS
dc.subjectREGULATORY INDEPENDENCE
dc.subjectREGULATORY MODEL
dc.subjectREGULATORY OUTCOMES
dc.subjectREGULATORY PRACTICES
dc.subjectREGULATORY PROCEDURES
dc.subjectREGULATORY PROCESS
dc.subjectREGULATORY REFORMS
dc.subjectREGULATORY REGIME
dc.subjectREGULATORY REGIMES
dc.subjectREGULATORY SYSTEM
dc.subjectSANITATION
dc.subjectSELF-REGULATION
dc.subjectSERVICE PROVIDER
dc.subjectSERVICE PROVIDERS
dc.subjectSERVICE QUALITY
dc.subjectSTAKEHOLDER
dc.subjectTRANSPARENCY
dc.subjectUSERS
dc.subjectUTILITY BILLS
dc.subjectUTILITY REGULATORS
dc.subjectUTILITY SERVICES
dc.subjectWATER PROVISION
dc.subjectWATER SECTOR
dc.subjectWATER STAKEHOLDERS
dc.subjectWATER SUPPLY
dc.subjectWATER UTILITIES
dc.titleConsumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Regionen
dspace.entity.typePublication
okr.doctypePublications & Research::Publication
okr.doctypePublications & Research::Publication
okr.docurlhttp://documents.worldbank.org/curated/en/2005/11/6438984/consumer-participation-infrastructure-regulation-evidence-east-asia-pacific-region
okr.globalpracticeSocial, Urban, Rural and Resilience
okr.globalpracticeMacroeconomics and Fiscal Management
okr.globalpracticeGovernance
okr.globalpracticeTransport and ICT
okr.globalpracticeGovernance
okr.globalpracticeEnergy and Extractives
okr.guid235571468038152281
okr.identifier.doi10.1596/978-0-8213-6380-5
okr.identifier.externaldocumentum000012009_20051128131229
okr.identifier.internaldocumentum6438984
okr.identifier.report34478
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2005/11/28/000012009_20051128131229/Rendered/PDF/344780rev0pdf.pdfen
okr.region.administrativeEast Asia and Pacific
okr.topicInfrastructure Economics and Finance::Infrastructure Regulation
okr.topicMacroeconomics and Economic Growth::Consumption
okr.topicSocial Development::Social Accountability
okr.topicPublic Sector Regulation
okr.topicEnergy::Energy Sector Regulation
okr.topicPublic Sector Development
okr.unitSustainable Development Dept. (EASSD)
okr.volume1 of 1
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relation.isSeriesOfPublication3e126efc-de2f-4a95-be5b-bd2e430a4843
relation.isSeriesOfPublication.latestForDiscovery3e126efc-de2f-4a95-be5b-bd2e430a4843
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