Publication: Digital Transformation of Tax and Customs Administrations
Date
2022-06-30
ISSN
Published
2022-06-30
Author(s)
Junquera-Varela, Raul Felix
Lucas-Mas, Cristian Oliver
Krsul, Ivan
Calderon Yksic, Vladimir Omar
Arce Rodriguez, Paola
Abstract
Domestic resource mobilization has
become a core priority of the sustainable development agenda
for tax and customs administrations. Information systems can
play a critical role in revenue mobilization, which may
create the much-needed fiscal space for maneuver and allow
for more spending on all the things that drive potential
growth over the medium term. New technologies can also
increase the effectiveness of the internal operations of tax
and customs administrations, and can reduce costs, as they
improve their capacity to collect revenue with smarter use
of the information they collect. Of particular interest is
machine learning, which can be used to solve difficult
problems that arise from the inability of revenue
administrations to process massive amounts of data
efficiently. Technology by itself can only provide tools. To
achieve meaningful and impactful goals, a comprehensive
strategy must be defined, covering the regulatory,
institutional, and operational aspects. This paper analyzes
such aspects and provides a roadmap for policymakers and tax
officials on how to incorporate and manage disruptive
technologies into the process of building the tax and
customs administrations of tomorrow.
Citation
“Junquera-Varela, Raul Felix; Lucas-Mas, Cristian Oliver; Krsul, Ivan; Calderon Yksic, Vladimir Omar; Arce Rodriguez, Paola. 2022. Digital Transformation of Tax and Customs Administrations. Equitable Growth, Finance & Institutions Insight;. © Washington, DC: World Bank. http://openknowledge.worldbank.org/handle/10986/37629 License: CC BY 3.0 IGO.”