Publication:
Good Practices for Financial Consumer Protection

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dc.contributor.authorWorld Bank
dc.date.accessioned2017-06-02T19:21:03Z
dc.date.available2017-06-02T19:21:03Z
dc.date.issued2012-06
dc.description.abstractFinancial consumer protection sets clear rules of conduct for financial firms regarding their retail customers. It aims to ensure that consumers: 1) receive information to allow them to make informed decisions, 2) are not subject to unfair or deceptive practices, and 3) have access to recourse mechanisms to resolve disputes. Complementary financial literacy initiatives are aimed at giving consumers the knowledge and skills to understand the risks and rewards of using financial products and services-and their legal rights and obligations in using them. Clear rules of conduct for financial institutions, combined with programs of financial education for consumers, will increase consumer trust in financial markets and will support the development of these markets. International and regional non-government organizations are also playing an increasingly important role in financial consumer protection. The responsible finance forum lists financial consumer protection regulation and financial capability as two of the three pillars of the framework for responsible finance. This summary is not exhaustive but helps illustrate the many ongoing international initiatives that support financial consumer protection. All the initiatives are helpful in strengthening the global response to weaknesses in financial consumer protection. Nevertheless, still more could be done by civil society organizations, particularly those operating at a global level. The World Bank is also supporting the international dialogue on financial consumer protection through development of good practices based on country-level experience and ongoing technical assistance. The good practices provide a comprehensive diagnostic tool to help identify the consumer protection issues in all parts of the financial sector.en
dc.identifierhttp://documents.worldbank.org/curated/en/583191468246041829/Good-practices-for-financial-consumer-protection
dc.identifier.doi10.1596/26861
dc.identifier.urihttps://hdl.handle.net/10986/26861
dc.languageEnglish
dc.language.isoen_US
dc.publisherWashington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectACCESS TO CREDIT
dc.subjectACCOUNT HOLDERS
dc.subjectADVERTISEMENT
dc.subjectADVERTISEMENTS
dc.subjectANTI-MONEY LAUNDERING
dc.subjectATMS
dc.subjectBAD CREDIT
dc.subjectBANK CREDIT
dc.subjectBANK FUNDING
dc.subjectBANKING INDUSTRY
dc.subjectBANKING PRODUCT
dc.subjectBANKING PRODUCTS
dc.subjectBANKING SERVICES
dc.subjectBANKRUPTCY
dc.subjectBANKS
dc.subjectBENEFICIARY
dc.subjectBEST PRACTICE
dc.subjectBEST PRACTICES
dc.subjectBORROWER
dc.subjectBORROWING
dc.subjectCERTIFICATE OF DEPOSIT
dc.subjectCHECKING ACCOUNT
dc.subjectCHECKS
dc.subjectCOLLATERAL
dc.subjectCOMMERCIAL BANKS
dc.subjectCONSUMER BEHAVIOR
dc.subjectCONSUMER COMPLAINT
dc.subjectCONSUMER COMPLAINTS
dc.subjectCONSUMER CREDIT
dc.subjectCONSUMER EDUCATION
dc.subjectCONSUMER FINANCE
dc.subjectCONSUMER GROUP
dc.subjectCONSUMER INFORMATION
dc.subjectCONSUMER NEEDS
dc.subjectCONSUMER ORGANIZATIONS
dc.subjectCONSUMER PROTECTION
dc.subjectCONSUMER RIGHTS
dc.subjectCONSUMER UNDERSTANDING
dc.subjectCONSUMERS
dc.subjectCONTRIBUTIONS
dc.subjectCREDIT BUREAU
dc.subjectCREDIT BUREAUS
dc.subjectCREDIT CARD
dc.subjectCREDIT CARD PURCHASES
dc.subjectCREDIT CARDS
dc.subjectCREDIT INFORMATION
dc.subjectCREDIT INSTITUTIONS
dc.subjectCREDIT LIMIT
dc.subjectCREDIT LIMITS
dc.subjectCREDIT PRODUCT
dc.subjectCREDIT PRODUCTS
dc.subjectCREDIT REGISTRIES
dc.subjectCREDIT REPORTING
dc.subjectCREDIT REPORTS
dc.subjectCREDIT TRANSACTIONS
dc.subjectCREDITORS
dc.subjectCREDITS
dc.subjectCURRENCY
dc.subjectCURRENT ACCOUNT
dc.subjectCURRENT ACCOUNTS
dc.subjectDEBT
dc.subjectDEBT COLLECTION
dc.subjectDEBT COLLECTOR
dc.subjectDEBTOR
dc.subjectDEBTORS
dc.subjectDECEPTIVE PRACTICES
dc.subjectDEFAULTED LOANS
dc.subjectDEPOSIT
dc.subjectDEPOSIT INSURANCE
dc.subjectDEPOSITS
dc.subjectDEVELOPMENT BANK
dc.subjectDISCLOSURE REQUIREMENTS
dc.subjectECONOMIC COOPERATION
dc.subjectEDUCATION TRUST
dc.subjectEMPLOYEE
dc.subjectEMPOWERMENT
dc.subjectEXCHANGE COMMISSION
dc.subjectEXCHANGE RATES
dc.subjectFDIC
dc.subjectFEDERAL DEPOSIT INSURANCE CORPORATION
dc.subjectFEDERAL RESERVE
dc.subjectFINANCIAL ACCESS
dc.subjectFINANCIAL ACTION
dc.subjectFINANCIAL ADVISERS
dc.subjectFINANCIAL ARRANGEMENTS
dc.subjectFINANCIAL CONSEQUENCES
dc.subjectFINANCIAL CONSUMER
dc.subjectFINANCIAL CONSUMERS
dc.subjectFINANCIAL CRISIS
dc.subjectFINANCIAL DISCLOSURE
dc.subjectFINANCIAL DISTRESS
dc.subjectFINANCIAL EDUCATION
dc.subjectFINANCIAL EDUCATION FOR CONSUMERS
dc.subjectFINANCIAL EDUCATION PROGRAMS
dc.subjectFINANCIAL INDUSTRY
dc.subjectFINANCIAL INFRASTRUCTURE
dc.subjectFINANCIAL INSTITUTION
dc.subjectFINANCIAL INSTITUTIONS
dc.subjectFINANCIAL INSTRUMENTS
dc.subjectFINANCIAL INTERMEDIARIES
dc.subjectFINANCIAL ISSUES
dc.subjectFINANCIAL LITERACY
dc.subjectFINANCIAL LITERACY INITIATIVES
dc.subjectFINANCIAL LITERACY PROGRAM
dc.subjectFINANCIAL LITERACY PROGRAMS
dc.subjectFINANCIAL LOSS
dc.subjectFINANCIAL MARKET
dc.subjectFINANCIAL MARKETPLACE
dc.subjectFINANCIAL MARKETS
dc.subjectFINANCIAL NEEDS
dc.subjectFINANCIAL PRODUCT
dc.subjectFINANCIAL PRODUCTS
dc.subjectFINANCIAL REGULATION
dc.subjectFINANCIAL REGULATOR
dc.subjectFINANCIAL REGULATORS
dc.subjectFINANCIAL SECTOR
dc.subjectFINANCIAL SECTOR REFORM
dc.subjectFINANCIAL SECURITY
dc.subjectFINANCIAL SERVICE
dc.subjectFINANCIAL SERVICE PROVIDERS
dc.subjectFINANCIAL SERVICES
dc.subjectFINANCIAL SERVICES AUTHORITY
dc.subjectFINANCIAL STABILITY
dc.subjectFINANCIAL SUPPORT
dc.subjectFINANCIAL SYSTEM
dc.subjectFINANCIAL TRANSACTIONS
dc.subjectFREE ACCESS
dc.subjectGENERAL PUBLIC
dc.subjectGUARANTEE SCHEMES
dc.subjectHARMFUL PRACTICES
dc.subjectHOME LOANS
dc.subjectHOMEOWNERS
dc.subjectHOUSING FINANCE
dc.subjectINDEBTEDNESS
dc.subjectINFORMATION ON CUSTOMERS
dc.subjectINFORMATION TO CONSUMERS
dc.subjectINFORMED CHOICES
dc.subjectINFORMED DECISION
dc.subjectINFORMED DECISIONS
dc.subjectINSURANCE
dc.subjectINSURANCE COMMISSIONERS
dc.subjectINSURANCE POLICY
dc.subjectINTEREST CHARGE
dc.subjectINTEREST CHARGES
dc.subjectINTEREST COST
dc.subjectINTEREST COSTS
dc.subjectINTEREST RATE
dc.subjectINTEREST RATES
dc.subjectINTERNATIONAL BANK
dc.subjectINTERNATIONAL FINANCE
dc.subjectINVESTMENT ADVICE
dc.subjectINVESTMENT MANAGERS
dc.subjectINVESTMENT POLICY
dc.subjectINVESTMENT PRODUCTS
dc.subjectLEGAL REMEDIES
dc.subjectLENDER
dc.subjectLENDERS
dc.subjectLEVELS OF RISKS
dc.subjectLIABILITY
dc.subjectLIFE INSURANCE
dc.subjectLOAN
dc.subjectLOAN AGREEMENT
dc.subjectLOAN AGREEMENTS
dc.subjectLOAN SHARKING
dc.subjectLONG-TERM SAVINGS
dc.subjectLOW COST
dc.subjectLOW-INCOME
dc.subjectLOWER INTEREST RATE
dc.subjectMARKETING
dc.subjectMASS MEDIA
dc.subjectMEDIUM ENTERPRISES
dc.subjectMICROFINANCE
dc.subjectMINIMUM PAYMENT
dc.subjectMONTHLY PAYMENT
dc.subjectMONTHLY PAYMENTS
dc.subjectMORTGAGE
dc.subjectMORTGAGES
dc.subjectOCCUPATIONAL PENSIONS
dc.subjectOFFICE OF FAIR TRADING
dc.subjectOUTSTANDING DEBTS
dc.subjectPENALTY FEES
dc.subjectPENSION
dc.subjectPENSION FUND
dc.subjectPENSIONS
dc.subjectPERSONAL BANKRUPTCY
dc.subjectPRIVATE PENSIONS
dc.subjectPROMOTION NETWORK
dc.subjectPROVISION OF CREDIT
dc.subjectPURCHASES
dc.subjectRATE OF INTEREST
dc.subjectREGULATORY AUTHORITY
dc.subjectREMITTANCES
dc.subjectRESPONSIBILITIES
dc.subjectRETAIL BANKING
dc.subjectRETAIL FINANCIAL MARKETS
dc.subjectRETAIL FINANCIAL SERVICES
dc.subjectRETIRED
dc.subjectRETIREMENT
dc.subjectRETIREMENT INCOME
dc.subjectSALE
dc.subjectSALES
dc.subjectSAVINGS
dc.subjectSAVINGS ACCOUNT
dc.subjectSAVINGS BANKS
dc.subjectSECURITIES
dc.subjectSECURITIES DEALERS
dc.subjectSENIOR
dc.subjectSMALL ENTERPRISE
dc.subjectSTATE UNIVERSITY
dc.subjectTECHNICAL ASSISTANCE
dc.subjectTRADITIONAL BANKING
dc.subjectTRANSACTION
dc.subjectTRANSACTION FEES
dc.subjectTYPES OF LOANS
dc.subjectUNION
dc.subjectUNIONS
dc.subjectVALUABLE
dc.subjectWITHDRAWAL
dc.subjectWORTH
dc.subjectYOUNG ADULTS
dc.titleGood Practices for Financial Consumer Protectionen
dc.title.alternativeBuenas prácticas para la protección al consumidor financieroen
dc.typeReporten
dc.typeRapportfr
dc.typeInformees
dspace.entity.typePublication
okr.crossref.titleGood Practices for Financial Consumer Protection
okr.date.disclosure2012-06
okr.date.doiregistration2025-05-07T10:44:49.564041Z
okr.doctypeEconomic & Sector Work::Other Financial Accountability Study
okr.doctypeEconomic & Sector Work
okr.docurlhttp://documents.worldbank.org/curated/en/583191468246041829/Good-practices-for-financial-consumer-protection
okr.guid583191468246041829
okr.guid206911563884233438
okr.guid447021493843704521
okr.identifier.externaldocumentum000356161_20120627021935
okr.identifier.internaldocumentum16432567
okr.identifier.report70157
okr.importedtrue
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/583191468246041829/pdf/701570WP0P12260REWRITE0THE0ABSTRACT.pdfen
okr.region.administrativeEurope and Central Asia
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicFinance and Financial Sector Development::Financial Literacy
okr.topicFinance and Financial Sector Development::Anti-Money Laundering
okr.topicFinance and Financial Sector Development::E-Finance and E-Security
okr.topicFinance and Financial Sector Development::Financial Regulation & Supervision
okr.topicFinance and Financial Sector Development::Non Bank Financial Institutions
okr.unitFinance and Markets
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