Publication:
Measuring Governance and Service Delivery in Safety Net Programs

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dc.contributor.authorRubio, Gloria M.
dc.date.accessioned2017-06-01T20:32:03Z
dc.date.available2017-06-01T20:32:03Z
dc.date.issued2011-09
dc.description.abstractThis paper develops a framework to assess organizational performance in the delivery of social safety nets. Specifically, it provides guidance to task teams and program managers for identifying indicators of governance and service quality in targeted cash transfer programs. The paper identifies governance issues along the results chain of service delivery and suggests policy and performance indicators for assessing program inputs, human resources, financing and resource management; and program activities, operational procedures, Management Information Systems (MIS) and control. It also suggests indicators of organizational performance and the quality of outputs, including demand-side accountability mechanisms.en
dc.identifierhttp://documents.worldbank.org/curated/en/791721468053968792/Measuring-governance-and-service-delivery-in-safety-net-programs
dc.identifier.doi10.1596/26826
dc.identifier.urihttps://hdl.handle.net/10986/26826
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesSP Discussion Paper;No. 1119
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectABSENTEEISM
dc.subjectACCOUNTABILITY
dc.subjectACCOUNTABILITY ARRANGEMENTS
dc.subjectACCOUNTABILITY FRAMEWORK
dc.subjectACCOUNTABILITY IN SERVICE DELIVERY
dc.subjectACCOUNTABILITY MECHANISM
dc.subjectACCOUNTABILITY RELATIONSHIPS
dc.subjectACCOUNTABILITY SYSTEMS
dc.subjectACCOUNTING
dc.subjectADMINISTRATION COSTS
dc.subjectADMINISTRATIVE EFFICIENCY
dc.subjectADMINISTRATIVE PROCEDURES
dc.subjectAID ALLOCATION
dc.subjectANNUAL FINANCIAL STATEMENTS
dc.subjectANNUAL PERFORMANCE
dc.subjectANTI-CORRUPTION
dc.subjectAUDIT INSTITUTIONS
dc.subjectAUTHORIZATION
dc.subjectBENEFICIARIES
dc.subjectBUDGET ALLOCATIONS
dc.subjectBUDGET CIRCULAR
dc.subjectBUDGET EXECUTION
dc.subjectBUDGET PLANNING
dc.subjectBUDGET PREPARATION
dc.subjectBUDGET PREPARATION PROCESS
dc.subjectBUDGET REPORTING
dc.subjectBUDGET SUBMISSIONS
dc.subjectBUDGETARY FUNDS
dc.subjectBUREAUCRACY
dc.subjectCASH ASSISTANCE
dc.subjectCASH BENEFITS
dc.subjectCASH FLOWS
dc.subjectCASH TRANSFERS
dc.subjectCENTRAL GOVERNMENT
dc.subjectCITIZENS
dc.subjectCIVIL SERVANTS
dc.subjectCIVIL SERVICE
dc.subjectCIVIL SOCIETY
dc.subjectCOMPREHENSIVE DISCUSSION
dc.subjectCONSENSUS
dc.subjectCONSTITUENCIES
dc.subjectCORRUPTION
dc.subjectCOST-EFFECTIVENESS
dc.subjectCRIME
dc.subjectDATA COLLECTION
dc.subjectDECENTRALIZATION
dc.subjectDECISION MAKING
dc.subjectDECISION ­ MAKING PROCESS
dc.subjectDEMOCRACY
dc.subjectDEMOCRATIC GOVERNANCE
dc.subjectDIAGNOSTIC SURVEYS
dc.subjectDISCLOSURE
dc.subjectDISCRIMINATION
dc.subjectDOMESTIC GOVERNANCE
dc.subjectETHICAL STANDARDS
dc.subjectEXECUTION
dc.subjectEXPANSION PLAN
dc.subjectEXPENDITURE
dc.subjectEXTERNAL AUDIT
dc.subjectFINANCIAL MANAGEMENT
dc.subjectFINANCIAL SYSTEMS
dc.subjectFISCAL MODULE
dc.subjectGOOD GOVERNANCE
dc.subjectGOVERNANCE DIMENSION
dc.subjectGOVERNANCE INDICATOR
dc.subjectGOVERNANCE ISSUES
dc.subjectGOVERNANCE MEASUREMENT
dc.subjectGOVERNANCE PERFORMANCE
dc.subjectGOVERNANCE REFORM
dc.subjectGOVERNMENT LEVELS
dc.subjectGOVERNMENT PERFORMANCE
dc.subjectGOVERNMENTAL SOURCES
dc.subjectHEALTH CARE
dc.subjectHUMAN DEVELOPMENT
dc.subjectHUMAN DEVELOPMENT NETWORK
dc.subjectHUMAN RESOURCE
dc.subjectHUMAN RESOURCE MANAGEMENT
dc.subjectHUMAN RESOURCE POLICIES
dc.subjectHUMAN RIGHTS
dc.subjectINCOME
dc.subjectINCOME DISTRIBUTION
dc.subjectINDEPENDENT ASSESSMENT
dc.subjectINFLATION
dc.subjectINSTITUTIONAL ANALYSIS
dc.subjectINSTITUTIONAL ARRANGEMENTS
dc.subjectINTERNAL AUDIT
dc.subjectINTERNAL AUDIT FINDINGS
dc.subjectINTERNAL AUDIT FUNCTION
dc.subjectINTERNAL CONTROLS
dc.subjectINTERNATIONAL COMMUNITY
dc.subjectINTERNATIONAL DEVELOPMENT
dc.subjectINVESTMENT EXPENDITURE
dc.subjectLABOR MARKETS
dc.subjectLEGAL FRAMEWORK
dc.subjectLEGISLATION
dc.subjectLEGISLATIVE FRAMEWORK
dc.subjectLEGISLATURE
dc.subjectLEVELS OF GOVERNMENT
dc.subjectLOCAL GOVERNMENT
dc.subjectMASS MEDIA
dc.subjectMEASURING GOVERNANCE
dc.subjectMINISTRY OF FINANCE
dc.subjectMONEY LAUNDERING
dc.subjectNATIONAL GOVERNMENTS
dc.subjectNATIONAL INCOME
dc.subjectNATIONAL LEVEL
dc.subjectNATIONS
dc.subjectOLD-AGE
dc.subjectOPERATIONAL PERFORMANCE
dc.subjectOPERATIONAL PROCESSES
dc.subjectORGANIZATIONAL PERFORMANCE
dc.subjectPENSION SYSTEMS
dc.subjectPERFORMANCE ASSESSMENT
dc.subjectPERFORMANCE AUDITS
dc.subjectPERFORMANCE DIMENSION
dc.subjectPERFORMANCE EVALUATION
dc.subjectPERFORMANCE FRAMEWORK
dc.subjectPERFORMANCE INDICATORS
dc.subjectPERFORMANCE MANAGEMENT
dc.subjectPERFORMANCE MEASUREMENT
dc.subjectPERFORMANCE MEASURES
dc.subjectPERFORMANCE MONITORING
dc.subjectPERFORMANCE STANDARDS
dc.subjectPOLITICAL ECONOMY
dc.subjectPOLITICAL INFLUENCE
dc.subjectPOLITICIANS
dc.subjectPOOR GOVERNANCE
dc.subjectPOVERTY REDUCTION
dc.subjectPRIVATE FIRMS
dc.subjectPRIVATE SECTOR
dc.subjectPROGRAM EVALUATION
dc.subjectPROGRAM IMPLEMENTATION
dc.subjectPROGRAM MANAGEMENT
dc.subjectPROGRAM MANAGERS
dc.subjectPROGRAM OBJECTIVES
dc.subjectPROGRAM OPERATIONS
dc.subjectPROGRAM OUTCOMES
dc.subjectPROGRAM RESULTS
dc.subjectPROGRAMS
dc.subjectPUBLIC ADMINISTRATION
dc.subjectPUBLIC AWARENESS
dc.subjectPUBLIC EMPLOYMENT
dc.subjectPUBLIC EXPENDITURE
dc.subjectPUBLIC EXPENDITURE TRACKING
dc.subjectPUBLIC FINANCIAL MANAGEMENT
dc.subjectPUBLIC FUNDS
dc.subjectPUBLIC ORGANIZATIONS
dc.subjectPUBLIC SECTOR
dc.subjectPUBLIC SECTOR MANAGEMENT
dc.subjectPUBLIC SECTOR PERFORMANCE
dc.subjectPUBLIC SERVICE
dc.subjectPUBLIC SERVICE DELIVERY
dc.subjectPUBLIC SERVICE PROVIDERS
dc.subjectPUBLIC SERVICE PROVISION
dc.subjectQUALITY CONTROL
dc.subjectREFORM PROCESSES
dc.subjectREGULATORY FRAMEWORK
dc.subjectREPRESENTATIVES
dc.subjectRESOURCE ALLOCATION
dc.subjectRISK MANAGEMENT
dc.subjectSECTOR POLICIES
dc.subjectSERVICE DELIVERY
dc.subjectSERVICE PROVIDER
dc.subjectSERVICE QUALITY
dc.subjectSOCIAL ASSISTANCE
dc.subjectSOCIAL ASSISTANCE PROGRAM
dc.subjectSOCIAL ASSISTANCE SYSTEM
dc.subjectSOCIAL CONTROL
dc.subjectSOCIAL DEVELOPMENT
dc.subjectSOCIAL INSURANCE
dc.subjectSOCIAL PROTECTION
dc.subjectSOCIAL PROTECTION SECTOR
dc.subjectSOCIAL PROTECTION SYSTEM
dc.subjectSOCIAL SAFETY
dc.subjectSOCIAL SAFETY NET
dc.subjectSOCIAL SECURITY
dc.subjectSOCIAL SERVICES
dc.subjectSUBNATIONAL GOVERNMENT
dc.subjectTRANSFER PAYMENTS
dc.subjectTRANSPARENCY
dc.subjectVOTING
dc.titleMeasuring Governance and Service Delivery in Safety Net Programsen
dc.typeWorking Paperen
dc.typeDocument de travailfr
dc.typeDocumento de trabajoes
dspace.entity.typePublication
okr.crossref.titleMeasuring Governance and Service Delivery in Safety Net Programs
okr.date.disclosure2011-09-01
okr.date.doiregistration2025-05-05T12:49:11.945509Z
okr.doctypePublications & Research
okr.doctypePublications & Research::Working Paper
okr.docurlhttp://documents.worldbank.org/curated/en/791721468053968792/Measuring-governance-and-service-delivery-in-safety-net-programs
okr.guid791721468053968792
okr.identifier.externaldocumentum000333037_20110923010714
okr.identifier.internaldocumentum15115673
okr.identifier.report64633
okr.importedtrue
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/791721468053968792/pdf/646330NWP011190BOX361542B00PUBLIC0.pdfen
okr.region.administrativeEast Asia and Pacific
okr.topicSocial Protections and Labor::Safety Nets and Transfers
okr.topicGovernance::Governance Indicators
okr.topicGovernance::National Governance
okr.topicPublic Sector Development::Public Sector Corruption and Anticorruption Measures
okr.topicPublic Sector Development ::Public Sector Expenditure Policy
okr.unitSocial Protection Team (HDNSP)
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