Publication:
Developing Strategies for Improving Health Care Delivery : Guide to Concepts, Determinants, Measurement, and Intervention Design

dc.contributor.authorBradley, Elizabeth H.
dc.contributor.authorPallas, Sarah
dc.contributor.authorBashyal, Chhitij
dc.contributor.authorBerman, Peter
dc.contributor.authorCurry, Leslie
dc.date.accessioned2013-05-29T14:19:47Z
dc.date.available2013-05-29T14:19:47Z
dc.date.issued2010-06
dc.description.abstractThis report is a user's guide for defining, measuring, and improving the performance of health service delivery organizations. The authors define six core performance domains: quality, efficiency, utilization, access, learning, and sustainability and provide a compendium of metrics that have been used to measure organizational performance in each of these six domains. The compendium, which includes 116 distinct categories of metrics, is based on a detailed literature review of peer-reviewed empirical studies of health care organizational performance in World Bank client countries. Based on reading of the literature, the authors define seven major strategy areas potentially useful for improving performance among health care organizations: 1) standards and guidelines, 2) organizational design, 3) education and training, 4) process improvement and technology and tool development, 5) incentives, 6) organizational culture, and 7) leadership and management. The authors provide illustrations of facility-level interventions within each of the strategy areas and highlight the conditions under which certain strategies may be more effective than others. The authors propose that the choice of strategy targeted at organizational level to improve performance should be informed by the identified root causes of the problem, the implementation capabilities of the organization, and the environmental conditions faced by the organization.en
dc.identifierhttp://documents.worldbank.org/curated/en/2010/06/14081719/developing-strategies-improving-health-care-delivery-guide-concepts-determinants-measurement-intervention-design
dc.identifier.urihttps://hdl.handle.net/10986/13610
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesHealth, Nutrition and Population (HNP) discussion paper;
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCESS TO HEALTH SERVICES
dc.subjectACHIEVEMENT
dc.subjectADAPTATION
dc.subjectADMINISTRATIVE SYSTEMS
dc.subjectANTENATAL CARE
dc.subjectATTENTION
dc.subjectBELIEFS
dc.subjectBEST PRACTICE
dc.subjectBEST PRACTICES
dc.subjectBURNS
dc.subjectCAPABILITIES
dc.subjectCAPABILITY
dc.subjectCLINICAL GUIDELINES
dc.subjectCLINICS
dc.subjectCOGNITION
dc.subjectCOGNITIVE PSYCHOLOGY
dc.subjectCOMPETENCIES
dc.subjectCONDITIONING
dc.subjectCUSTOMER SATISFACTION
dc.subjectDECISION MAKING
dc.subjectDELIVERY SYSTEM
dc.subjectDELIVERY SYSTEMS
dc.subjectDOCTORS
dc.subjectDOMAIN
dc.subjectDOMAINS
dc.subjectECOLOGY
dc.subjectECONOMIC MODELS
dc.subjectECONOMIC THEORIES
dc.subjectECONOMICS
dc.subjectECONOMISTS
dc.subjectEMPIRICAL EVIDENCE
dc.subjectEMPIRICAL STUDIES
dc.subjectENABLING ENVIRONMENT
dc.subjectENVIRONMENTAL
dc.subjectENVIRONMENTAL FACTORS
dc.subjectENVIRONMENTS
dc.subjectEPIDEMIOLOGICAL TRANSITION
dc.subjectEQUIPMENT
dc.subjectETHICS
dc.subjectEXPLOITATION
dc.subjectFINANCIAL MANAGEMENT
dc.subjectFINANCIAL RESOURCES
dc.subjectFINANCIAL RISK
dc.subjectFINANCIAL SUPPORT
dc.subjectGENDER
dc.subjectGEOGRAPHIC REGION
dc.subjectGROUP DYNAMICS
dc.subjectHEALTH CARE
dc.subjectHEALTH CARE COSTS
dc.subjectHEALTH CARE DELIVERY
dc.subjectHEALTH CARE FACILITIES
dc.subjectHEALTH CARE ORGANIZATIONS
dc.subjectHEALTH CARE SERVICES
dc.subjectHEALTH CARE WORKERS
dc.subjectHEALTH CLINICS
dc.subjectHEALTH FACILITIES
dc.subjectHEALTH MANAGEMENT
dc.subjectHEALTH OUTCOMES
dc.subjectHEALTH POLICY
dc.subjectHEALTH SECTOR
dc.subjectHEALTH SERVICE
dc.subjectHEALTH SERVICE DELIVERY
dc.subjectHEALTH SERVICES
dc.subjectHEALTH STATUS
dc.subjectHEALTH SYSTEM
dc.subjectHEALTH SYSTEM PERFORMANCE
dc.subjectHEALTH SYSTEMS
dc.subjectHEALTH SYSTEMS RESEARCH
dc.subjectHEALTH WORKFORCE
dc.subjectHORIZONTAL INTEGRATION
dc.subjectHOSPITAL MANAGEMENT
dc.subjectHOSPITALS
dc.subjectHUMAN BEHAVIOR
dc.subjectHUMAN DEVELOPMENT
dc.subjectHUMAN RESOURCE
dc.subjectHUMAN RESOURCE MANAGEMENT
dc.subjectHUMAN RESOURCES
dc.subjectIMMUNIZATION
dc.subjectINCOME
dc.subjectINDIVIDUAL BEHAVIOR
dc.subjectINFORMATION FLOW
dc.subjectINFORMATION SYSTEMS
dc.subjectINFORMATION TECHNOLOGY
dc.subjectINNOVATION
dc.subjectINSURANCE
dc.subjectINTEGRATION
dc.subjectINTERFACE
dc.subjectINTERNAL DATA
dc.subjectINTERNATIONAL STANDARDS
dc.subjectINTERVENTION
dc.subjectLAWS
dc.subjectLEADERSHIP
dc.subjectLEARNING
dc.subjectLEGAL STANDARDS
dc.subjectLEGAL SYSTEMS
dc.subjectMARKET COMPETITION
dc.subjectMATERIAL
dc.subjectMEDICAL CARE
dc.subjectMEDICAL RECORDS
dc.subjectMEDICAL SUPPLIES
dc.subjectMODELING
dc.subjectMOTIVATION
dc.subjectNEEDS ASSESSMENT
dc.subjectNETWORKS
dc.subjectNEW TECHNOLOGY
dc.subjectNURSES
dc.subjectNUTRITION
dc.subjectOPEN SYSTEM
dc.subjectOPEN SYSTEMS
dc.subjectOPPORTUNITY COSTS
dc.subjectORGANIZATIONAL OBJECTIVES
dc.subjectORGANIZATIONAL PSYCHOLOGY
dc.subjectPATIENT
dc.subjectPATIENT SATISFACTION
dc.subjectPATIENTS
dc.subjectPERCEPTION
dc.subjectPERFORMANCE MEASURES
dc.subjectPHARMACIES
dc.subjectPHARMACISTS
dc.subjectPHYSICIAN
dc.subjectPHYSICIANS
dc.subjectPOLICY MAKERS
dc.subjectPREGNANT WOMEN
dc.subjectPROBLEM SOLVING
dc.subjectPROCUREMENT
dc.subjectPRODUCTION FUNCTIONS
dc.subjectPROTOCOLS
dc.subjectPROVIDER PAYMENT
dc.subjectPSYCHOLOGY
dc.subjectPUBLIC HEALTH
dc.subjectPUBLIC HOSPITALS
dc.subjectQUALITY MANAGEMENT
dc.subjectQUALITY OF HEALTH
dc.subjectQUALITY OF HEALTH CARE
dc.subjectQUALITY OF SERVICE
dc.subjectREGULATORY ENVIRONMENT
dc.subjectRELIABILITY
dc.subjectRESULT
dc.subjectRESULTS
dc.subjectSOCIAL SERVICES
dc.subjectSOCIALIZATION
dc.subjectSUPERVISION
dc.subjectSUPPLY CHAIN
dc.subjectSUPPLY CHAIN MANAGEMENT
dc.subjectSUPPORT STAFF
dc.subjectTARGETS
dc.subjectTAXONOMY
dc.subjectTECHNICAL EXPERTISE
dc.subjectTECHNICAL KNOWLEDGE
dc.subjectTECHNICAL STANDARDS
dc.subjectTECHNOLOGICAL INNOVATION
dc.subjectTHERAPY
dc.subjectTHINKING
dc.subjectTRANSACTION
dc.subjectUSER
dc.subjectUSERS
dc.subjectUSES
dc.subjectVACCINATION
dc.subjectWASTE
dc.subjectWASTE DISPOSAL
dc.subjectWORKERS
dc.subjectWORKING CONDITIONS
dc.titleDeveloping Strategies for Improving Health Care Delivery : Guide to Concepts, Determinants, Measurement, and Intervention Designen
dspace.entity.typePublication
okr.date.disclosure2011-04-20
okr.doctypePublications & Research::Working Paper
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/2010/06/14081719/developing-strategies-improving-health-care-delivery-guide-concepts-determinants-measurement-intervention-design
okr.globalpracticeEducation
okr.globalpracticeEnvironment and Natural Resources
okr.globalpracticeTransport and ICT
okr.globalpracticeHealth, Nutrition, and Population
okr.globalpracticeTrade and Competitiveness
okr.identifier.externaldocumentum000333038_20110420004659
okr.identifier.internaldocumentum14081719
okr.identifier.report59885
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2011/04/20/000333038_20110420004659/Rendered/PDF/598850REVISED01Health0Care0Delivery.pdfen
okr.topicPrivate Sector Development::E-Business
okr.topicEducation::Educational Sciences
okr.topicEnvironmental Economics and Policies
okr.topicEnvironment
okr.topicHealth, Nutrition and Population::Health Monitoring & Evaluation
okr.topicHealth, Nutrition and Population::Health Systems Development & Reform
okr.unitHealth, Nutrition, and Population Unit, Human Development Network
okr.volume1 of 1
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