Publication:
Paraguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendations

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dc.contributor.authorWorld Bank
dc.date.accessioned2015-02-25T17:26:16Z
dc.date.available2015-02-25T17:26:16Z
dc.date.issued2015-01
dc.description.abstractThis review of the Consumer Protection and Financial Literacy Framework (CPFL) in Paraguay was undertaken in response to a request for technical assistance in this area made by the Central Bank of Paraguay (BCP). The objectives were: (i) to assess the existing consumer protection and financial literacy framework by reviewing laws, regulations, and actual practices in Paraguay, and comparing it with international good practice; and (ii) to provide recommendations on ways to improve the level of financial consumer protection and financial literacy in the country. The Diagnostic Review provides a detailed assessment of the institutional, legal and regulatory framework for consumer protection in four segments of the financial sector: (i) banks and finance companies, (ii) financial cooperatives, (iii) insurance companies, and, - in reflection of the important role they play in Paraguay - (iv) non-bank agents and mobile payment providers. Its findings and recommendations cover six thematic areas: (i) Institutional Arrangements, (ii) Legal and Regulatory Framework, (iii) Transparency and Disclosure, (iv) Business Practices, (v) Complaints Handling and Dispute Resolution, and as a stand-alone section (vi) Financial Education.en
dc.description.abstractEste estudio de diagnóstico evalúa el marco existente de protección del consumidor y educación financiera en Paraguay mediante la revisión de las leyes, regulaciones y prácticas reales y lo comparara con las buenas prácticas internacionales. Asimismo, proporciona recomendaciones sobre cómo mejorar el nivel de protección del consumidor financiero y la educación financiera en el país. Además proporciona una evaluación detallada del marco institucional, jurídico y regulatorio para la protección del consumidor en cuatro segmentos del sector financiero: bancos y entidades financieras, cooperativas financieras, empresas de seguros, y, los agentes no bancarios y proveedores de pagos móviles. Sus conclusiones y recomendaciones abarcan seis áreas temáticas: Arreglos Institucionales, Marco Legal y Regulatorio, Transparencia y Divulgación, Prácticas Empresariales, Manejo de Quejas y Solución de Conflictos, y como una sección independiente Educación Financiera.es
dc.identifierhttp://documents.worldbank.org/curated/en/2015/01/24028191/paraguay-diagnostic-review-consumer-protection-financial-literacy-key-findings-recommendations
dc.identifier.doi10.1596/21486
dc.identifier.urihttps://hdl.handle.net/10986/21486
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank Group, Washington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCESS TO CREDIT
dc.subjectACCOUNTING
dc.subjectADMINISTRATIVE CHARGES
dc.subjectADMINISTRATIVE SUPPORT
dc.subjectADVERTISEMENT
dc.subjectADVERTISEMENTS
dc.subjectADVISORY SERVICES
dc.subjectAFFORDABILITY
dc.subjectANNUAL PERCENTAGE RATES
dc.subjectARBITRATION
dc.subjectARREARS
dc.subjectATM
dc.subjectATM WITHDRAWALS
dc.subjectATMS
dc.subjectAUDITS
dc.subjectBANKING SECTOR
dc.subjectBANKS
dc.subjectBENEFICIARIES
dc.subjectBORROWER
dc.subjectBORROWING
dc.subjectBUDGETING
dc.subjectBUDGETING SKILLS
dc.subjectCALCULATION
dc.subjectCAPACITY BUILDING
dc.subjectCENTRAL BANK
dc.subjectCHECKING ACCOUNTS
dc.subjectCHECKS
dc.subjectCOMMERCIAL BANKS
dc.subjectCOMMERCIAL TRANSACTION
dc.subjectCONSUMER
dc.subjectCONSUMER COMPLAINTS
dc.subjectCONSUMER CREDIT
dc.subjectCONSUMER PROTECTION
dc.subjectCONSUMER PROTECTION LAW
dc.subjectCONSUMERS
dc.subjectCOOPERATIVES
dc.subjectCOST OF CREDIT
dc.subjectCOURT SETTLEMENT
dc.subjectCREDIT BUREAU
dc.subjectCREDIT CARD
dc.subjectCREDIT CARD DEBT
dc.subjectCREDIT CARDS
dc.subjectCREDIT INFORMATION
dc.subjectCREDIT OFFICERS
dc.subjectCREDIT PRODUCTS
dc.subjectCREDIT PROVIDER
dc.subjectCREDIT PROVIDERS
dc.subjectCREDIT REGISTRY
dc.subjectCREDIT REPORTING
dc.subjectCREDIT RISK
dc.subjectCREDITOR
dc.subjectCREDITS
dc.subjectCURRENCY
dc.subjectCURRENT ACCOUNT
dc.subjectCURRENT ACCOUNTS
dc.subjectDEBIT CARDS
dc.subjectDEBT COLLECTION
dc.subjectDEPOSIT
dc.subjectDEPOSIT ACCOUNTS
dc.subjectDEPOSIT INSURANCE
dc.subjectDEPOSITORS
dc.subjectDEPOSITS
dc.subjectDEVELOPMENT BANK
dc.subjectDISCLOSURE OF INFORMATION
dc.subjectDISCLOSURE REQUIREMENTS
dc.subjectDISPUTE RESOLUTION
dc.subjectDISPUTE RESOLUTIONS
dc.subjectECONOMIC COOPERATION
dc.subjectELECTRONIC PAYMENT
dc.subjectELECTRONIC PAYMENT SYSTEM
dc.subjectELECTRONIC TRANSFERS
dc.subjectEMPLOYERS
dc.subjectEMPOWERMENT
dc.subjectENTERPRISE FINANCING
dc.subjectENTRY POINTS
dc.subjectEXCLUSIONS
dc.subjectEXISTING DEBT
dc.subjectFARMERS
dc.subjectFINANCE COMPANIES
dc.subjectFINANCIAL CONSUMER
dc.subjectFINANCIAL COST
dc.subjectFINANCIAL COSTS
dc.subjectFINANCIAL CRISIS
dc.subjectFINANCIAL EDUCATION
dc.subjectFINANCIAL EDUCATION PROGRAMS
dc.subjectFINANCIAL HEALTH
dc.subjectFINANCIAL INFORMATION
dc.subjectFINANCIAL INSTITUTION
dc.subjectFINANCIAL INTERMEDIARIES
dc.subjectFINANCIAL LITERACY
dc.subjectFINANCIAL LITERACY INITIATIVES
dc.subjectFINANCIAL MARKETS
dc.subjectFINANCIAL PLAYERS
dc.subjectFINANCIAL PRODUCTS
dc.subjectFINANCIAL REGULATION
dc.subjectFINANCIAL REGULATIONS
dc.subjectFINANCIAL REGULATOR
dc.subjectFINANCIAL REGULATORS
dc.subjectFINANCIAL SECTOR
dc.subjectFINANCIAL SECTOR DEVELOPMENT
dc.subjectFINANCIAL SERVICE
dc.subjectFINANCIAL SERVICE PROVIDERS
dc.subjectFINANCIAL SERVICES
dc.subjectFINANCIAL SERVICES PROVIDERS
dc.subjectFINANCIAL SUPPORT
dc.subjectFINANCIAL SYSTEM
dc.subjectFINANCIAL TOPICS
dc.subjectFINANCIAL VIABILITY
dc.subjectFIXED ASSETS
dc.subjectFOREIGN CURRENCY
dc.subjectFORMAL FINANCIAL INSTITUTION
dc.subjectFORMAL FINANCIAL INSTITUTIONS
dc.subjectFORMAL FINANCIAL INTERMEDIARIES
dc.subjectFORMAL FINANCIAL SECTOR
dc.subjectFORMAL FINANCIAL SERVICES
dc.subjectFRAUD
dc.subjectGUARANTEE FUND
dc.subjectHEALTH INSURANCE
dc.subjectINCOME
dc.subjectINCOME GROUPS
dc.subjectINCOME LEVELS
dc.subjectINDEBTEDNESS
dc.subjectINEQUALITIES
dc.subjectINFORMATION REQUIREMENTS
dc.subjectINFORMATION SHARING
dc.subjectINSTALLMENT
dc.subjectINSTALLMENTS
dc.subjectINSURANCE COMPANIES
dc.subjectINSURANCE PREMIUM
dc.subjectINSURANCE PREMIUMS
dc.subjectINSURANCE PRODUCTS
dc.subjectINSURANCE SCHEME
dc.subjectINSURANCE SERVICES
dc.subjectINSURANCES
dc.subjectINTEREST RATE
dc.subjectINTEREST RATES
dc.subjectINTERNATIONAL BANK
dc.subjectINVESTMENT PRODUCTS
dc.subjectLATE PAYMENT
dc.subjectLEGAL FRAMEWORK
dc.subjectLEGAL FRAMEWORKS
dc.subjectLEGAL PROVISIONS
dc.subjectLEGAL REQUIREMENTS
dc.subjectLEVEL OF DEBT
dc.subjectLEVEL PLAYING FIELD
dc.subjectLIABILITY
dc.subjectLIFE INSURANCE
dc.subjectLIFE INSURANCE PREMIUMS
dc.subjectLIFE INSURANCES
dc.subjectLOAN
dc.subjectLOAN COOPERATIVES
dc.subjectMAINTENANCE CHARGES
dc.subjectMAINTENANCE COSTS
dc.subjectMARKET PARTICIPANTS
dc.subjectMARKET SHARE
dc.subjectMARKET TRANSPARENCY
dc.subjectMARKETING
dc.subjectMASS MEDIA
dc.subjectMFIS
dc.subjectMICROCREDIT
dc.subjectMICROFINANCE
dc.subjectMINIMUM WAGES
dc.subjectMONEY LAUNDERING
dc.subjectMONEYLENDERS
dc.subjectMORTGAGE
dc.subjectMORTGAGE LOANS
dc.subjectMULTIPLE LOANS
dc.subjectNATIONAL BANK
dc.subjectOUTREACH
dc.subjectOVERDRAFTS
dc.subjectPAWNSHOPS
dc.subjectPAYMENT HISTORY
dc.subjectPAYMENT SCHEDULE
dc.subjectPAYMENT SERVICE
dc.subjectPAYROLL DEDUCTIONS
dc.subjectPENALTY FEES
dc.subjectPREDATORY LENDING
dc.subjectPREMIUM RATES
dc.subjectPRICE STABILITY
dc.subjectPRICE TRANSPARENCY
dc.subjectPRIVATE BANKS
dc.subjectPRIVATE CREDIT
dc.subjectPRIVATE CREDIT BUREAU
dc.subjectPRIVATE FINANCIAL INSTITUTIONS
dc.subjectPRUDENTIAL REGULATIONS
dc.subjectPUBLIC BANK
dc.subjectPURCHASES
dc.subjectRECEIPT
dc.subjectREGULAR INCOME
dc.subjectREGULATORY AUTHORITIES
dc.subjectREGULATORY AUTHORITY
dc.subjectREGULATORY FRAMEWORK
dc.subjectREGULATORY FRAMEWORKS
dc.subjectREPAYMENT
dc.subjectREPAYMENT CAPACITY
dc.subjectRESPONSIBILITIES
dc.subjectSALARIES
dc.subjectSALARY
dc.subjectSAVINGS
dc.subjectSECURITIES
dc.subjectSMALLHOLDERS
dc.subjectSOLVENCY
dc.subjectSOURCE OF INFORMATION
dc.subjectSTAKEHOLDERS
dc.subjectSUPERVISORY AGENCIES
dc.subjectSUPERVISORY AUTHORITIES
dc.subjectTAX
dc.subjectTECHNICAL ASSISTANCE
dc.subjectTELECOMMUNICATIONS
dc.subjectTERMS OF CREDIT
dc.subjectTOTAL COST
dc.subjectTOTAL COSTS
dc.subjectTRANSACTION
dc.subjectTRANSACTION COSTS
dc.subjectTRANSPARENCY
dc.subjectTRANSPARENCY OF INFORMATION
dc.subjectTRUST FUND
dc.subjectUNFAIR BUSINESS PRACTICES
dc.subjectUNION
dc.subjectUSURY
dc.subjectUSURY LAW
dc.subjectVALUABLE
dc.titleParaguay Diagnostic Review of Consumer Protection and Financial Literacy : Volume 1. Key Findings and Recommendationsen
dc.titleParaguay, estudio de diagnóstico de protección del consumidor y educación financiera : principales hallazgos y recomendaciones - volumen Ies
dc.title.alternativeParaguay estudio de diagnostico de proteccion del consumidor y educacion financieraen
dc.title.alternativeParaguay estudio de diagnostico de proteccion del consumidor y educacion financieraes
dspace.entity.typePublication
okr.date.disclosure2015-02-20
okr.date.doiregistration2025-05-07T11:40:40.327636Z
okr.doctypeEconomic & Sector Work
okr.doctypeEconomic & Sector Work::Other Financial Sector Study
okr.docurlhttp://documents.worldbank.org/curated/en/2015/01/24028191/paraguay-diagnostic-review-consumer-protection-financial-literacy-key-findings-recommendations
okr.globalpracticeFinance and Markets
okr.guid376151468286311092
okr.guid373291468057358303
okr.guid157011468147284254
okr.guid884541468287103340
okr.identifier.externaldocumentum000477144_20150220091713
okr.identifier.internaldocumentum24028191
okr.identifier.report93928
okr.language.supporteden
okr.language.supportedes
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2015/02/20/000477144_20150220091713/Rendered/PDF/939280v10Revis000Volume0I000ENGLISH.pdfen
okr.pdfurlhttp://documents.worldbank.org/curated/en/376151468286311092/pdf/939280v20P150600Volume0II000SPANISH.pdfes
okr.region.administrativeLatin America & Caribbean
okr.region.countryParaguay
okr.sectorFinance :: Banking
okr.sectorFinance :: Non-compulsory pensions, insurance and contractual savings
okr.sectorFinance :: Micro- and SME finance
okr.themeFinancial and private sector development
okr.themeFinancial Consumer Protection and Financial Literacy
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicFinance and Financial Sector Development::Financial Literacy
okr.topicPrivate Sector Development::Emerging Markets
okr.topicFinance and Financial Sector Development::Bankruptcy and Resolution of Financial Distress
okr.topicFinance and Financial Sector Development::Debt Markets
okr.txturlhttp://documents.worldbank.org/curated/en/376151468286311092/text/939280v20P150600Volume0II000SPANISH.txtes
okr.unitFinance & Markets - GP - IBRD (GFMDR)
okr.volume1
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