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Living Life: Assessing Bureaucratic Complexity in Citizen-Government Interactions

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dc.contributor.authorPerotti, Valeria
dc.contributor.authorKayumova, Marina
dc.contributor.authorMazoni Silva Martins, Natalia
dc.date.accessioned2018-10-16T19:16:54Z
dc.date.available2018-10-16T19:16:54Z
dc.date.issued2018-10
dc.description.abstractBureaucratic complexity in citizen-government interactions can be an obstacle to accessing basic services and exercising civil rights. This paper presents a new methodology to collect contributor-based data on the regulatory framework and compliance burden of six key citizen-government interactions: (i) civil registration and identification, (ii) voting, (iii) paying taxes, (iv) access to health care, (v) access to education, and (vi) access to utilities. The methodology was tested in Chile, Ghana, India, and Vietnam, and it provided an overview of the legal and regulatory frameworks. In addition, the study offers some interesting observations: (i) two of the four economies moved toward including digital components to civil registration and identification systems, making it easier to register births/deaths and obtain an identification document; (ii) three of the four economies require a specific voter ID to cast a ballot, which can discourage citizens from engaging in elections; (iii) patients accessing certain services at primary health care facilities may experience longer waits for treatment than those seeking access to the same services in hospitals; and (iv) a student's ability to access quality education can be limited by school placement based on residential address in two of the four economies. The lessons learned suggest that future studies should use survey data collection to investigate the practical experience of citizens beyond procedures and legal requirements. In addition, focusing on fewer areas and including a larger set of countries could generate greater variability and more robust conclusions.en
dc.identifierhttp://documents.worldbank.org/curated/en/470591539194008898/Living-Life-Assessing-Bureaucratic-Complexity-in-Citizen-Government-Interactions
dc.identifier.doi10.1596/1813-9450-8610
dc.identifier.urihttps://hdl.handle.net/10986/30578
dc.languageEnglish
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesPolicy Research Working Paper;No. 8610
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectBUREAUCRACY
dc.subjectGOVERNMENT
dc.subjectCITIZEN ENGAGEMENT
dc.subjectCIVIC PARTICIPATION
dc.subjectADMINISTRATIVE REFORM
dc.subjectCIVIL REGISTRATION
dc.subjectIDENTIFICATION
dc.subjectVOTING
dc.subjectPAYING TAXES
dc.subjectPUBLIC HEALTH
dc.subjectPUBLIC UTILITIES
dc.subjectEDUCATION
dc.titleLiving Lifeen
dc.title.subtitleAssessing Bureaucratic Complexity in Citizen-Government Interactionsen
dc.typeWorking Paperen
dc.typeDocument de travailfr
dc.typeDocumento de trabajoes
dspace.entity.typePublication
okr.crossref.titleLiving Life: Assessing Bureaucratic Complexity in Citizen-Government Interactions
okr.date.disclosure2018-10-10
okr.doctypePublications & Research
okr.doctypePublications & Research::Policy Research Working Paper
okr.docurlhttp://documents.worldbank.org/curated/en/470591539194008898/Living-Life-Assessing-Bureaucratic-Complexity-in-Citizen-Government-Interactions
okr.guid470591539194008898
okr.identifier.doi10.1596/1813-9450-8610
okr.identifier.externaldocumentum090224b0867abebb_2_0
okr.identifier.internaldocumentum30487538
okr.identifier.reportWPS8610
okr.importedtrueen
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/470591539194008898/pdf/WPS8610.pdfen
okr.region.countryChile
okr.region.countryGhana
okr.region.countryIndia
okr.region.countryViet Nam
okr.statistics.combined1466
okr.statistics.dr470591539194008898
okr.statistics.drstats1028
okr.topicPublic Sector Development::Public Sector Administrative and Civil Service Reform
okr.topicEducation::Access & Equity in Basic Education
okr.topicEducation::Education For All
okr.topicGovernance::Governance Indicators
okr.topicGovernance::National Governance
okr.topicHealth, Nutrition and Population::Health Service Management and Delivery
okr.topicHealth, Nutrition and Population::Health and Poverty
okr.topicPoverty Reduction::Access of Poor to Social Services
okr.topicPoverty Reduction::Inequality
okr.unitGlobal Indicators Group, Development Economics
relation.isSeriesOfPublication26e071dc-b0bf-409c-b982-df2970295c87
relation.isSeriesOfPublication.latestForDiscovery26e071dc-b0bf-409c-b982-df2970295c87
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