Publication:
Alternative Delivery Channels and Technology: Handbook

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dc.contributor.authorInternational Finance Corporation
dc.date.accessioned2017-01-31T21:23:57Z
dc.date.available2017-01-31T21:23:57Z
dc.date.issued2014
dc.description.abstractThe ambition to reach full global financial inclusion requires that we address the challenge of delivering appropriate and affordable financial services to an estimated 2.5 billion unbanked individuals globally. One response to this challenge has involved the design of products such as microloans, low balance savings accounts, micro-insurance, and mobile money transfer that are specifically tailored to meet the needs of the often excluded low-income mass market. Delivering these products and services on a large scale, however, cannot be achieved without accessible channels that lower the cost of service and increase reach. Alternative delivery channels (ADC), defined as those channels that expand the reach of services beyond the traditional bank branch channel, have emerged as a result of innovations in information and communication technology and a shift in consumer expectations. This handbook serves as a tool for Financial Services Providers (FSPs) to increase the technical understanding of ADC platforms and to provide practical guidance on how to approach an ADC technology project. The handbook is structured as follows: 1) Chapter one provides an overview of ADCs and the technologies that underpin them; 2) Chapter two offers guidelines to develop a channel strategy, taking into account the internal and external factors that impact strategy decisions; 3) Chapter three outlines the different components of a technology platform, aiming to provide guidance on how the channel strategy can be mapped to a specific technology platform; 4) Chapter four highlights the importance of identifying requirements and outlines the steps involved in selecting the right provider and solution; and 5) Chapter five introduces a best-practice implementation methodology and key considerations for a successful implementation. In addition, the chapter discusses how a channel should be monitored, maintained and scaled up after going live.en
dc.identifierhttp://documents.worldbank.org/curated/en/245031484745337107/Alternative-delivery-channels-and-technology-handbook
dc.identifier.doi10.1596/25980
dc.identifier.urihttps://hdl.handle.net/10986/25980
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank, Washington, DC
dc.rightsCC BY-NC-ND 3.0 IGO
dc.rights.holderInternational Finance Corporation
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/igo
dc.subjectDIGITAL
dc.subjectTECHNOLOGY
dc.subjectFINANCE
dc.subjectGROWTH
dc.subjectPOLICY
dc.subjectmicrofinance
dc.subjectfinancial literacy
dc.subjectaccess to finance
dc.titleAlternative Delivery Channels and Technologyen
dc.title.subtitleHandbooken
dc.typeHandbooken
dc.typeManuelfr
dc.typeEvaluaciĆ³n de impactoes
dspace.entity.typePublication
okr.crossref.titleAlternative Delivery Channels and Technology
okr.date.disclosure2017-01-18
okr.date.doiregistration2025-05-05T11:35:02.626414Z
okr.doctypePublications & Research
okr.doctypePublications & Research::Working Paper
okr.docurlhttp://documents.worldbank.org/curated/en/245031484745337107/Alternative-delivery-channels-and-technology-handbook
okr.guid245031484745337107
okr.guid803211531302420042
okr.guid372781531285581358
okr.identifier.externaldocumentum090224b08488d755_1_0
okr.identifier.internaldocumentum27106681
okr.identifier.report111344
okr.importedtrue
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/245031484745337107/pdf/111344-WP-ADC-Handbook-2014-PUBLIC.pdfen
okr.topicFinance and Financial Sector Development::Finance and Development
okr.topicFinance and Financial Sector Development::Financial Literacy
okr.topicFinance and Financial Sector Development::Financial Structures
okr.topicFinance and Financial Sector Development::Microfinance
okr.topicInformation and Communication Technologies::Information Technology
okr.unitDigital Finance - FIG (CFGDF)
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