Publication:
South Africa Financial Ombud System Diagnostic

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dc.contributor.authorWorld Bank
dc.date.accessioned2021-08-30T21:28:12Z
dc.date.available2021-08-30T21:28:12Z
dc.date.issued2021-06-10
dc.description.abstractThe Finance, Competitiveness and Innovation Global Practice of the World Bank Group (WBG) aims to help countries build financial systems that are deep, diversified, inclusive, efficient, and stable essential to promoting economic growth, reducing poverty, and increasing shared prosperity. One core activity is supporting national authorities to achieve their objectives for financial inclusion, by supporting policy, legal, regulatory, and supervisory reforms in areas such as financial consumer protection, including financial-sector alternative dispute resolution (ADR). Through the South Africa Financial Sector Development and Reform Program, the WBG is supporting the national reform process, which includes achieving an efficient and effective ADR system, so that financial customers can hold financial institutions to account if there is a dispute. This diagnostic review valuates the current financial-sector Ombud system in South Africa, Compares it against international good practice, and recommends reforms to provide good-quality outcomes and good value for money for the future.en
dc.identifierhttp://documents.worldbank.org/curated/undefined/572061623402638435/South-Africa-Financial-Ombud-System-Diagnostic
dc.identifier.doi10.1596/36211
dc.identifier.urihttps://hdl.handle.net/10986/36211
dc.languageEnglish
dc.publisherWorld Bank, Washington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectFINANCIAL SERVICES
dc.subjectFINANCIAL ACCOUNTABILITY
dc.subjectFINANCIAL MARKET
dc.subjectOMBUD SYSTEM
dc.subjectBANKING SECTOR
dc.subjectINSURANCE
dc.subjectRETIREMENT FUNDS
dc.subjectFINANCIAL REGULATION
dc.subjectFINANCIAL ACCESSIBILITY
dc.subjectFAIRNESS
dc.subjectTRANSPARENCY
dc.titleSouth Africa Financial Ombud System Diagnosticen
dc.typeReporten
dc.typeRapportfr
dc.typeInformees
dspace.entity.typePublication
okr.crossref.titleSouth Africa Financial Ombud System Diagnostic
okr.date.disclosure2021-08-19
okr.date.doiregistration2025-05-07T10:44:57.225045Z
okr.doctypeEconomic & Sector Work
okr.doctypeEconomic & Sector Work::Other Financial Accountability Study
okr.docurlhttp://documents.worldbank.org/curated/undefined/572061623402638435/South-Africa-Financial-Ombud-System-Diagnostic
okr.guid572061623402638435
okr.identifier.externaldocumentum090224b0888db233_5_0
okr.identifier.internaldocumentum33163627
okr.identifier.report160286
okr.importedtrueen
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/572061623402638435/pdf/South-Africa-Financial-Ombud-System-Diagnostic.pdfen
okr.region.administrativeAfrica
okr.region.administrativeAfrica Eastern and Southern (AFE)
okr.region.countrySouth Africa
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicFinance and Financial Sector Development::Banks & Banking Reform
okr.topicFinance and Financial Sector Development::Financial Regulation & Supervision
okr.topicPublic Sector Development::Regulatory Regimes
okr.unitFinance, Competitiveness and Innovation Global Practice
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