Publication:
The Fine Line between Nudging and Nagging: Increasing Take-up Rates through Social Media Platforms

Simple item page
dc.contributor.authorMoya, Andrés
dc.contributor.authorRozo, Sandra V.
dc.contributor.authorUrbina, María José
dc.date.accessioned2023-10-17T15:16:53Z
dc.date.available2023-10-17T15:16:53Z
dc.date.issued2023-10-17
dc.description.abstractThis study assesses if nudges in the form of informational videos sent via WhatsApp are effective in boosting take-up rates among vulnerable populations, specifically in the context of a regularization program for Venezuelan forced migrants in Colombia. The study randomly assigned 1,375 eligible migrants to receive one of three informational videos or be in a control group. The videos aimed at solving issues related to awareness, trust, and bottlenecks in the step-by-step registration. The main results indicate that program take-up rates for individuals who received any video were eight percentage points lower compared to the control group. The effects are mostly driven by the treated individuals who received the links but did not watch the videos, who are older, busier, and have less internet access relative to other treated individuals. Additionally, the study evaluates the effectiveness of iterative WhatsApp surveys in collecting data from hard-to-reach populations. It finds that while iterative WhatsApp surveys had low retention rates, iterative contacts helped to reduce attrition. Furthermore, switching behaviors from nonresponse to response were common after iterative contact attempts.en
dc.identifierhttp://documents.worldbank.org/curated/en/099056510112312194/IDU0f51680c00611904d4908d0a06b750ed004b1
dc.identifier.doi10.1596/1813-9450-10590
dc.identifier.urihttps://openknowledge.worldbank.org/handle/10986/40477
dc.languageEnglish
dc.language.isoen
dc.publisherWorld Bank, Washington, D.C.
dc.relation.ispartofseriesPolicy Research Working Paper; 10590
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttps://creativecommons.org/licenses/by/3.0/igo/
dc.subjectREFUGEES
dc.subjectAMNESTIES
dc.subjectPROGRAM TAKE-UP
dc.titleThe Fine Line between Nudging and Naggingen
dc.title.subtitleIncreasing Take-up Rates through Social Media Platformsen
dc.typeWorking Paper
dspace.entity.typePublication
okr.associatedcontenthttps://reproducibility.worldbank.org/index.php/catalog/67 Link to data and reproducibility package
okr.crossref.titleThe Fine Line between Nudging and Nagging: Increasing Take-up Rates through Social Media Platforms
okr.date.disclosure2023-10-12
okr.date.doiregistration2025-04-07T08:59:26.763343Z
okr.date.doiregistration2025-04-08T16:30:48.481745Z
okr.date.doiregistration2025-04-09T03:08:59.603186Z
okr.date.doiregistration2025-05-01T02:27:13.121416Z
okr.date.lastmodified2023-10-12T00:00:00Zen
okr.doctypePolicy Research Working Paper
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/099056510112312194/IDU0f51680c00611904d4908d0a06b750ed004b1
okr.guid099056510112312194
okr.identifier.docmidIDU-f51680c0-6119-4d49-8d0a-6b750ed004b1
okr.identifier.doi10.1596/1813-9450-10590
okr.identifier.doihttp://dx.doi.org/10.1596/1813-9450-10590
okr.identifier.externaldocumentum34178827
okr.identifier.internaldocumentum34178827
okr.identifier.reportWPS10590
okr.import.id2037
okr.importedtrueen
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/099056510112312194/pdf/IDU0f51680c00611904d4908d0a06b750ed004b1.pdfen
okr.region.administrativeLatin America & Caribbean
okr.region.countryVenezuela, Republica Bolivariana de
okr.region.countryColombia
okr.topicSocial Development::Psychology
okr.topicInternational Economics and Trade::International Migration
okr.topicCommunities and Human Settlements::Human Migrations & Resettlements
okr.topicInformation and Communication Technologies::Information Technology
okr.unitDECRG: Poverty & Inequality (DECPI)
relation.isSeriesOfPublication26e071dc-b0bf-409c-b982-df2970295c87
relation.isSeriesOfPublication.latestForDiscovery26e071dc-b0bf-409c-b982-df2970295c87
Files
Original bundle
Now showing 1 - 2 of 2
Thumbnail Image
Name:
IDU0f51680c00611904d4908d0a06b750ed004b1.pdf
Size:
9.88 MB
Format:
Adobe Portable Document Format
Download
No Thumbnail Available
Name:
IDU0f51680c00611904d4908d0a06b750ed004b1.txt
Size:
149.25 KB
Format:
Plain Text
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Plain Text
Description:
Download
Collections
Policy Research Working Papers