Guidance Note on Public Employment Services Digitalization

Publication:
Guidance Note on Public Employment Services Digitalization

dc.contributor.author	Ezzat, Muhammad
dc.contributor.author	De Lorenzo, Sara
dc.contributor.author	Tovar, Guillermo
dc.date.accessioned	2025-06-24T20:48:10Z
dc.date.available	2025-06-24T20:48:10Z
dc.date.issued	2025-06-24
dc.description.abstract	This Guidance Note was developed to support Public Employment Services in navigating complex decisions involved in digitalizing employment services. As the role of PES evolves with the need to balance expanded mandates with limited resources, digitalization presents an opportunity to strengthen service delivery, enhance operational efficiency, and improve access for job seekers and employers. However, successful implementation depends on more than just introducing new technology. It requires strategic alignment, institutional readiness, and careful planning at every stage of the process. This Note offers a practical framework to guide that journey, combining structured decision-making tools, country examples, and insights drawn from a broad range of experiences. While every PES operates in a unique context, a number of cross-cutting lessons and recommendations emerge from the modules: importance of clearly defined objectives, assessing internal readiness and external conditions, defining a clear and focused digitalization scope, selecting the right development strategy, matching solution types and hosting models to context, and planning for financial sustainability. Digital transformation is not a singular event but a long-term process. As PES increasingly rely on digital tools to deliver services and inform policy, systems must be flexible and adaptable to effectively connect job seekers to opportunities. This Note aims to provide a foundation for that transformation, grounded in practical experience and adapted to the diverse realities in which PES operate. By applying these insights, PES can take informed steps towards building digital solutions that are not only functional but truly transformative.	en
dc.identifier	http://documents.worldbank.org/curated/en/099062325192540276
dc.identifier.doi	https://doi.org/10.1596/43369
dc.identifier.uri	https://hdl.handle.net/10986/43369
dc.language	English
dc.language.iso	en_US
dc.publisher	Washington, DC: World Bank
dc.relation.ispartofseries	Social Protection & Jobs Discussion Paper; No. 2515, June 2025
dc.rights	CC BY-NC 3.0 IGO
dc.rights.holder	World Bank
dc.rights.uri	https://creativecommons.org/licenses/by-nc/3.0/igo
dc.subject	PUBLIC EMPLOYMENT SERVICES (PES)
dc.subject	DIGITALIZATION
dc.subject	PES DELIVERY CHAIN
dc.subject	READINESS ASSESSMENT
dc.title	Guidance Note on Public Employment Services Digitalization	en
dc.type	Working Paper
dspace.entity.type	Publication
okr.date.disclosure	2025-06-24
okr.date.doiregistration	2025-06-26T02:10:51.340110Z
okr.date.lastmodified	2025-06-24T19:05:10Z	en
okr.doctype	Publications & Research::Working Paper
okr.docurl	http://documents.worldbank.org/curated/en/099062325192540276
okr.guid	099062325192540276
okr.identifier.docmid	P176553-1b53bde9-2bba-4db1-95a3-d690eb3dbef2
okr.identifier.externaldocumentum	40024344
okr.identifier.internaldocumentum	40024344
okr.identifier.report	202504
okr.import.id	7757
okr.imported	true	en
okr.language.supported	en
okr.pdfurl	https://documents.worldbank.org/curated/en/099062325192540276/pdf/P176553-1b53bde9-2bba-4db1-95a3-d690eb3dbef2.pdf	en
okr.region.geographical	World
okr.sector	FY17 - Social Protection
okr.sector	Social Protection
okr.theme	FY17 - Active Labor Market Programs,FY17 - Labor Market Policy and Programs,FY17 - Skills Development
okr.theme	FY17 - Human Development and Gender
okr.topic	Information and Communication Technologies::ICT Applications
okr.topic	Social Protections and Labor::Skills Development and Labor Force Training