Publication:
Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements

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dc.contributor.authorCoville, Aidan
dc.contributor.authorGaliani, Sebastian
dc.contributor.authorGertler, Paul
dc.contributor.authorYoshida, Susumu
dc.date.accessioned2021-07-15T13:09:48Z
dc.date.available2021-07-15T13:09:48Z
dc.date.issued2021-07
dc.description.abstractThis study estimates the impacts of two interventions implemented as field experiments in informal settlements by Nairobi’s water and sanitation utility to improve revenue collection efficiency and last mile connection loan repayment: (i) face-to-face engagement between utility staff and customers to encourage payment and (ii) contract enforcement for service disconnection due to nonpayment in the form of transparent and credible disconnection notices. While there is no effect of the engagement, the study finds large effects of enforcement on payment. There is no effect on access to water, perceptions of utility fairness or quality of service delivery, on the relationships between tenants and property owners, or on tenant mental well-being nine months after the intervention. To counterbalance the increase in payments, property owners increased rental income by renting out additional space. Taken together these results suggest that transparent contract enforcement was effective at improving revenue collection efficiency without incurring large social or political costs.en
dc.identifierhttp://documents.worldbank.org/curated/en/426361625154900815/Financing-Municipal-Water-and-Sanitation-Services-in-Nairobi-s-Informal-Settlements
dc.identifier.doi10.1596/1813-9450-9725
dc.identifier.urihttps://hdl.handle.net/10986/35912
dc.languageEnglish
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesPolicy Research Working Paper;No. 9725
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectWATER AND SANITATION
dc.subjectINFORMAL SETTLEMENTS
dc.subjectENFORCEMENT
dc.subjectFINANCIAL SUSTAINABILITY
dc.titleFinancing Municipal Water and Sanitation Services in Nairobi’s Informal Settlementsen
dc.typeWorking Paperen
dc.typeDocument de travailfr
dc.typeDocumento de trabajoes
dspace.entity.typePublication
okr.crossref.titleFinancing Municipal Water and Sanitation Services in Nairobi's Informal Settlements
okr.date.disclosure2021-07-01
okr.date.doiregistration2025-04-10T10:37:28.276713Z
okr.doctypePublications & Research
okr.doctypePublications & Research::Policy Research Working Paper
okr.docurlhttp://documents.worldbank.org/curated/en/426361625154900815/Financing-Municipal-Water-and-Sanitation-Services-in-Nairobi-s-Informal-Settlements
okr.guid426361625154900815
okr.identifier.doi10.1596/1813-9450-9725
okr.identifier.externaldocumentum090224b08879e3d4_3_0
okr.identifier.internaldocumentum33244980
okr.identifier.reportWPS9725
okr.importedtrueen
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/426361625154900815/pdf/Financing-Municipal-Water-and-Sanitation-Services-in-Nairobi-s-Informal-Settlements.pdfen
okr.region.administrativeAfrica
okr.region.administrativeAfrica Eastern and Southern (AFE)
okr.region.countryKenya
okr.topicCommunities and Human Settlements::Urban Housing and Land Settlements
okr.topicUrban Development::Urban Water & Waste Management
okr.topicWater Supply and Sanitation::Community Participation in Water Supply and Sanitation
okr.topicWater Supply and Sanitation::Urban Water Supply and Sanitation
okr.topicWater Supply and Sanitation::Water Supply and Sanitation Finance
okr.unitDevelopment Impact Evaluation Group, Development Economics
relation.isAuthorOfPublication57151398-d527-54f1-a9b8-94d5b56257a7
relation.isAuthorOfPublication.latestForDiscovery57151398-d527-54f1-a9b8-94d5b56257a7
relation.isSeriesOfPublication26e071dc-b0bf-409c-b982-df2970295c87
relation.isSeriesOfPublication.latestForDiscovery26e071dc-b0bf-409c-b982-df2970295c87
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