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Social Compact in Electricity Privatization in Southeastern Turkey: Building Dialogue and Consensus between the Citizens and the Electricity Company towards Improved Cost Recovery and Service

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dc.contributor.authorDarendeliler, Zeynep
dc.contributor.authorAydin, Cansu
dc.date.accessioned2015-07-29T22:10:54Z
dc.date.available2015-07-29T22:10:54Z
dc.date.issued2015-06-09
dc.description.abstractAbout 70 percent of electricity users in Southeastern Turkey are not used to paying for electricity, partially due to the protracted situation of conflict and lack of trust between citizens and the government in the region. Historic tension throughout the 1990s caused an inability for the government to invest in electricity infrastructure and has resulted in low service quality. A large portion of consumers did not pay for electricity use at all, since full electrification of these regions did not take place until the 1980s. This has also resulted in wasteful and non-sustainable patterns of electricity use behavior. The social compact pilot implemented in two provinces in this region, Mardin and Sanliurfa, set up stakeholder committees representing urban and rural communities to forge and sustain a dialogue between the consumers and the electricity company on increased electricity payment and improved service quality. The stakeholder committees came up with a joint stakeholder committee strategic plan to address payment, service quality and communication issues. Moving forward, the electricity company will institutionalize the stakeholder committee meetings, and start implementing portions of the strategic plan, starting with an energy efficiency educational campaign and improving its grievance redress mechanism. This is the beginning of a process to increase popular trust in and dialogue with formal institutions in a region marked by a protracted conflict and a deep distrust in the state and formal institutions.en
dc.identifierhttp://documents.worldbank.org/curated/en/2015/06/24604935/social-compact-electricity-privatization-southeastern-turkey-building-dialogue-consensus-between-citizens-electricity-company-towards-improved-cost-recovery-service
dc.identifier.doi10.1596/22354
dc.identifier.urihttps://hdl.handle.net/10986/22354
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank, Washington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectWASTE
dc.subjectALTERNATIVE SOURCES OF ENERGY
dc.subjectEMPLOYMENT
dc.subjectE-MAIL
dc.subjectELECTRICITY SECTOR
dc.subjectCUSTOMER
dc.subjectENVIRONMENTAL DEGRADATION
dc.subjectINSTALLATION
dc.subjectCHAMBERS OF COMMERCE
dc.subjectELECTRICITY COSTS
dc.subjectMATERIALS
dc.subjectINCOME
dc.subjectACTIVITIES
dc.subjectANECDOTAL EVIDENCE
dc.subjectGENERATION
dc.subjectENERGY MARKET
dc.subjectFINANCIAL RESOURCES
dc.subjectWIND
dc.subjectINFORMATION
dc.subjectELECTRICITY SYSTEM
dc.subjectMONITORING
dc.subjectRESERVOIRS
dc.subjectIMAGE
dc.subjectCOPYRIGHT
dc.subjectILLEGAL ACCESS
dc.subjectPRICE
dc.subjectVOLTAGE
dc.subjectTIME PERIOD
dc.subjectEFFICIENT USE
dc.subjectREGISTRY
dc.subjectELECTRICITY CONSUMPTION
dc.subjectCUSTOMER RELATIONS
dc.subjectTELEVISION
dc.subjectDISTRIBUTION SYSTEM
dc.subjectELECTRICITY BILLS
dc.subjectCOMMUNICATIONS
dc.subjectCALL CENTERS
dc.subjectINSTITUTIONS
dc.subjectLINK
dc.subjectCOMMERCE
dc.subjectOIL
dc.subjectELECTRICITY USE
dc.subjectENERGY SOURCES
dc.subjectTELEPHONE LINES
dc.subjectMONEY
dc.subjectDISTRIBUTION NETWORKS
dc.subjectTARGETS
dc.subjectELECTRIFICATION
dc.subjectOPTIONS
dc.subjectWATER
dc.subjectIMPLEMENTATION PERIOD
dc.subjectELECTRICITY PRIVATIZATION
dc.subjectADVERTISEMENT
dc.subjectSERVICE PROVIDER
dc.subjectPAYMENT METHODS
dc.subjectACTION PLAN
dc.subjectMATERIAL
dc.subjectNATURAL RESOURCES
dc.subjectSOCIAL DEVELOPMENT
dc.subjectCAPITAL INVESTMENTS
dc.subjectDIESEL OIL
dc.subjectRADIO
dc.subjectTELEPHONE
dc.subjectPROJECT MANAGEMENT
dc.subjectUSERS
dc.subjectPHONE
dc.subjectENERGY SECURITY
dc.subjectRELIABILITY
dc.subjectINFORMATION FLOW
dc.subjectEFFICIENT ENERGY USE
dc.subjectALTERNATIVE ENERGY
dc.subjectUTILITIES
dc.subjectPOWER
dc.subjectELECTRICITY COMPANY
dc.subjectELECTRICITY
dc.subjectSOLID WASTE
dc.subjectURBAN CENTERS
dc.subjectNETWORKS
dc.subjectFAX
dc.subjectHYDROPOWER
dc.subjectELECTRICITY GENERATION
dc.subjectPOWER LINES
dc.subjectEND-USERS
dc.subjectPRIVATE SECTOR
dc.subjectDISTRIBUTION COMPANY
dc.subjectENERGY USE
dc.subjectENVIRONMENT
dc.subjectELECTRICITY INFRASTRUCTURE
dc.subjectQUERIES
dc.subjectENERGY PRODUCTION
dc.subjectELECTRICITY USAGE
dc.subjectADMINISTRATION
dc.subjectENERGY EFFICIENCY
dc.subjectRESULT
dc.subjectELECTRICITY PRICES
dc.subjectECONOMIC DEVELOPMENT
dc.subjectLAND
dc.subjectSECURITY
dc.subjectHOUSEHOLD ELECTRICITY CONSUMPTION
dc.subjectLICENSES
dc.subjectELECTRICITY PRICING
dc.subjectINVESTMENT
dc.subjectNETWORK
dc.subjectHUMAN RESOURCES
dc.subjectACCESS TO SERVICES
dc.subjectENERGY DEVELOPMENT
dc.subjectTARIFF
dc.subjectUTILITY COMPANY
dc.subjectIMPLEMENTATION PROCESS
dc.subjectINNOVATION
dc.subjectHYDROPOWER GENERATION
dc.subjectINVESTMENTS
dc.subjectEFFICIENT USE OF ENERGY
dc.subjectCHAMBER OF COMMERCE
dc.subjectCOMMUNICATION
dc.subjectCUSTOMER SATISFACTION
dc.subjectRENEWABLE ENERGY
dc.subjectCUSTOMERS
dc.subjectINTERFACE
dc.subjectCOMMUNICATION STRATEGY
dc.subjectDATABASE
dc.subjectELECTRICITY DISTRIBUTION
dc.subjectCUSTOMER SERVICES
dc.subjectDIESEL
dc.subjectADVERTISEMENTS
dc.subjectTARGET
dc.subjectPRICES
dc.subjectAPPROACH
dc.subjectUSER
dc.subjectSERVICE PROVIDERS
dc.subjectENERGY
dc.titleSocial Compact in Electricity Privatization in Southeastern Turkeyen
dc.title.subtitleBuilding Dialogue and Consensus between the Citizens and the Electricity Company towards Improved Cost Recovery and Serviceen
dc.typeWorking Paperen
dc.typeDocument de travailfr
dc.typeDocumento de trabajoes
dspace.entity.typePublication
okr.date.disclosure2015-06-19
okr.date.doiregistration2025-05-05T11:39:42.565502Z
okr.doctypePublications & Research
okr.doctypePublications & Research::Working Paper
okr.docurlhttp://documents.worldbank.org/curated/en/2015/06/24604935/social-compact-electricity-privatization-southeastern-turkey-building-dialogue-consensus-between-citizens-electricity-company-towards-improved-cost-recovery-service
okr.globalpracticeEnergy and Extractives
okr.globalpracticeSocial, Urban, Rural and Resilience
okr.guid991091468116339711
okr.identifier.externaldocumentum090224b082f0dc51_1_0
okr.identifier.internaldocumentum24604935
okr.identifier.reportACS13637
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/ECA/2015/06/09/090224b082f0dc51/1_0/Rendered/PDF/Social0Compact00Southeastern0Turkey.pdfen
okr.region.administrativeEurope and Central Asia
okr.region.countryTurkiye
okr.themeSocial dev/gender/inclusion :: Participation and civic engagement
okr.themeUrban development :: Municipal governance and institution building
okr.topicPrivate Sector Development::E-Business
okr.topicEnergy::Energy and Environment
okr.topicEnergy::Energy Production and Transportation
okr.topicEnvironment::Environment and Energy Efficiency
okr.topicEnergy::Electric Power
okr.topicSocial Development::Social Accountability
okr.unitGlobal Practice on Social, Urban, Rural & Resilience (GSURR)
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