Publication:
Financial (Dis-)Information : Evidence from an Audit Study in Mexico

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dc.contributor.authorMartinez Cuellar, Cristina
dc.contributor.authorGine, Xavier
dc.contributor.authorMazer, Rafael Keenan
dc.date.accessioned2014-06-26T20:19:22Z
dc.date.available2014-06-26T20:19:22Z
dc.date.issued2014-06
dc.description.abstractAn audit study was conducted in peri-urban Mexico to understand the quality of information and products offered to low-income potential customers. Trained auditors visited multiple financial institutions seeking credit and savings products. Consistent with Gabaix and Laibson (2006), staff voluntarily provides little information about avoidable fees, especially to auditors trained to reveal little knowledge about the market. In addition, clients are almost never offered the cheapest product, most likely because staff is incentivized to offer more expensive products that are thus more profitable to the institution. This suggests that disclosure and transparency policies may be ineffective if they undermine the commercial interest of financial institutions.en
dc.identifierhttp://documents.worldbank.org/curated/en/2014/05/19611184/financial-dis-information-evidence-audit-study-mexico
dc.identifier.doi10.1596/1813-9450-6902
dc.identifier.urihttps://hdl.handle.net/10986/18784
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank, Washington, DC
dc.relation.ispartofseriesPolicy Research Working Paper;No. 6902
dc.rightsCC BY 3.0 IGO
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo/
dc.subjectACCESS TO SAVINGS
dc.subjectACCURATE INFORMATION
dc.subjectACTUAL COSTS
dc.subjectADVERSE SELECTION
dc.subjectADVERTISEMENTS
dc.subjectAGENTS
dc.subjectANNUAL EARNINGS
dc.subjectANNUAL INCOME
dc.subjectAPPLICATION PROCESS
dc.subjectAPPROVAL PROCESSES
dc.subjectAPR
dc.subjectAUDITORS
dc.subjectAUDITS
dc.subjectAVERAGE BALANCE
dc.subjectAVERAGE BALANCES
dc.subjectBALANCE INQUIRY
dc.subjectBANK EARNINGS
dc.subjectBANKING SECTOR
dc.subjectBANKS
dc.subjectBORROWER
dc.subjectBUSINESS CASE
dc.subjectBUSINESS LOANS
dc.subjectBUSINESS SCHOOL
dc.subjectCALCULATION
dc.subjectCHECKING
dc.subjectCHECKING ACCOUNT
dc.subjectCHECKING ACCOUNTS
dc.subjectCOMMERCIAL BANKING
dc.subjectCOMMERCIAL BANKS
dc.subjectCOMMISSIONS
dc.subjectCOMPETITIVE MARKETS
dc.subjectCONSUMER
dc.subjectCONSUMER BEHAVIOR
dc.subjectCONSUMER CREDIT
dc.subjectCONSUMER DEBT
dc.subjectCONSUMER GOODS
dc.subjectCONSUMER PROTECTION
dc.subjectCONTRIBUTION
dc.subjectCOST OF CREDIT
dc.subjectCREDIT BUREAU
dc.subjectCREDIT CARD
dc.subjectCREDIT CARD PAYMENT
dc.subjectCREDIT INSTITUTIONS
dc.subjectCREDIT MARKETS
dc.subjectCREDIT OFFICERS
dc.subjectCREDIT PRODUCT
dc.subjectCREDIT PRODUCTS
dc.subjectCREDIT PROVIDERS
dc.subjectDEBIT CARD
dc.subjectDEBT
dc.subjectDEBT SERVICE
dc.subjectDEPOSIT
dc.subjectDEPOSIT ACCOUNTS
dc.subjectDEPOSIT INSURANCE
dc.subjectDEPOSIT INTEREST RATE
dc.subjectDEPOSIT PRODUCTS
dc.subjectDEPOSIT RATE
dc.subjectDEPOSIT-TAKING INSTITUTIONS
dc.subjectDEPOSITS
dc.subjectDISCLOSURE LAWS
dc.subjectDISCLOSURE OF INFORMATION
dc.subjectDISPARITIES IN ACCESS
dc.subjectEARNINGS
dc.subjectEDUCATION LEVELS
dc.subjectEXPENDITURES
dc.subjectEXPOSURE
dc.subjectFEE STRUCTURE
dc.subjectFEE STRUCTURES
dc.subjectFINANCIAL ACTIVITY
dc.subjectFINANCIAL ADVICE
dc.subjectFINANCIAL CONSUMER
dc.subjectFINANCIAL CONSUMERS
dc.subjectFINANCIAL DECISION
dc.subjectFINANCIAL DECISIONS
dc.subjectFINANCIAL DISCLOSURE
dc.subjectFINANCIAL EDUCATION
dc.subjectFINANCIAL EDUCATION PROGRAMS
dc.subjectFINANCIAL INFORMATION
dc.subjectFINANCIAL INSTITUTION
dc.subjectFINANCIAL INSTITUTIONS
dc.subjectFINANCIAL INVESTMENT
dc.subjectFINANCIAL LEARNING
dc.subjectFINANCIAL LITERACY
dc.subjectFINANCIAL MARKET
dc.subjectFINANCIAL MARKETS
dc.subjectFINANCIAL NEEDS
dc.subjectFINANCIAL OUTCOMES
dc.subjectFINANCIAL PRODUCTS
dc.subjectFINANCIAL SERVICE
dc.subjectFINANCIAL SERVICES
dc.subjectFINANCIAL SOPHISTICATION
dc.subjectFINANCIAL STABILITY
dc.subjectFINANCIAL SYSTEM
dc.subjectGENDER
dc.subjectGENERAL PUBLIC
dc.subjectHEAD OF HOUSEHOLD
dc.subjectHIGH INTEREST RATE
dc.subjectHOUSEHOLD DEBT
dc.subjectHOUSEHOLD EXPENDITURE
dc.subjectHOUSEHOLD INCOME
dc.subjectHOUSEHOLDS
dc.subjectINDEBTEDNESS
dc.subjectINFORMATION ASYMMETRY
dc.subjectINFORMED DECISIONS
dc.subjectINITIAL DEPOSIT
dc.subjectINSTALLMENT
dc.subjectINSTALLMENTS
dc.subjectINSURANCE MARKET
dc.subjectINTEREST RATE
dc.subjectINTEREST RATES
dc.subjectINTERNATIONAL BANK
dc.subjectINVESTMENT ACCOUNT
dc.subjectINVESTMENT ACCOUNTS
dc.subjectINVESTMENT PRODUCT
dc.subjectINVESTMENT PRODUCTS
dc.subjectLATE PAYMENT
dc.subjectLEGAL REQUIREMENTS
dc.subjectLEGISLATION
dc.subjectLENDER
dc.subjectLENDERS
dc.subjectLIFE INSURANCE
dc.subjectLIQUIDITY
dc.subjectLITERACY
dc.subjectLOAN
dc.subjectLOAN AMOUNT
dc.subjectLOAN AMOUNTS
dc.subjectLOAN APPLICATION
dc.subjectLOAN APPLICATIONS
dc.subjectLOAN OFFICER
dc.subjectLOAN SIZE
dc.subjectLOAN SIZES
dc.subjectLOW INCOME
dc.subjectLOW INTEREST RATE
dc.subjectLOW-INCOME
dc.subjectLOW-INCOME CONSUMER
dc.subjectLOW-INCOME CONSUMERS
dc.subjectLOW-INCOME CUSTOMERS
dc.subjectLOW-INCOME INDIVIDUALS
dc.subjectLOWER INTEREST RATE
dc.subjectLOW­INCOME
dc.subjectMARKET FAILURE
dc.subjectMARKET FORCES
dc.subjectMARKETING
dc.subjectMARKETING CAMPAIGNS
dc.subjectMEDICAL EXPENSES
dc.subjectMINIMUM BALANCE
dc.subjectMOBILE BANKING
dc.subjectMORTGAGE
dc.subjectMORTGAGE MARKETS
dc.subjectMORTGAGES
dc.subjectOLDER WOMEN
dc.subjectONLINE CALCULATOR
dc.subjectOUTSTANDING LOAN
dc.subjectPAYMENT OBLIGATION
dc.subjectPENALTIES
dc.subjectPENSION
dc.subjectPERSONAL CREDIT
dc.subjectPOLITICAL ECONOMY
dc.subjectPRIMARY EDUCATION
dc.subjectPRIVATE SECTOR DEVELOPMENT
dc.subjectPROBABILITY
dc.subjectPROVISION OF INFORMATION
dc.subjectQUESTIONNAIRE
dc.subjectRAPID EXPANSION
dc.subjectRETIREMENT
dc.subjectRISK PROFILE
dc.subjectSALARY
dc.subjectSALES
dc.subjectSAVER
dc.subjectSAVERS
dc.subjectSAVINGS
dc.subjectSAVINGS ACCOUNT
dc.subjectSAVINGS ACCOUNTS
dc.subjectSAVINGS PRODUCT
dc.subjectSAVINGS PRODUCTS
dc.subjectSAVINGS SERVICES
dc.subjectSCHOOL FINANCE
dc.subjectSECONDARY EDUCATION
dc.subjectSOCIAL SECURITY
dc.subjectSOPHISTICATED CONSUMERS
dc.subjectSUBSIDIARY
dc.subjectTAX
dc.subjectTAX RATES
dc.subjectTAXATION
dc.subjectTOTAL COST
dc.subjectTOTAL COSTS
dc.subjectTRANSPARENCY
dc.subjectTRANSPARENCY INITIATIVES
dc.subjectTRUE COST
dc.subjectUNEMPLOYMENT
dc.subjectURBAN AREAS
dc.subjectURBAN POPULATIONS
dc.subjectUSURY
dc.subjectUSURY LAWS
dc.subjectWITHDRAWAL
dc.subjectWITHDRAWAL FEE
dc.titleFinancial (Dis-)Information : Evidence from an Audit Study in Mexicoen
dspace.entity.typePublication
okr.crossref.titleFinancial (Dis-)Information: Evidence from an Audit Study in Mexico
okr.date.disclosure2014-06-01
okr.date.doiregistration2025-04-10T11:23:08.532807Z
okr.doctypePublications & Research::Policy Research Working Paper
okr.doctypePublications & Research
okr.docurlhttp://documents.worldbank.org/curated/en/2014/05/19611184/financial-dis-information-evidence-audit-study-mexico
okr.globalpracticeFinance and Markets
okr.globalpracticeTrade and Competitiveness
okr.guid565401468123255247
okr.identifier.doi10.1596/1813-9450-6902
okr.identifier.externaldocumentum000158349_20140603154236
okr.identifier.internaldocumentum19611184
okr.identifier.reportWPS6902
okr.language.supporteden
okr.pdfurlhttp://www-wds.worldbank.org/external/default/WDSContentServer/WDSP/IB/2014/06/03/000158349_20140603154236/Rendered/PDF/WPS6902.pdfen
okr.region.administrativeLatin America & Caribbean
okr.region.countryMexico
okr.topicInsurance and Risk Mitigation
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicPrivate Sector Development::Emerging Markets
okr.topicFinance and Financial Sector Development::Financial Literacy
okr.topicBanks and Banking Reform
okr.unitFinance and Private Sector Development Team, Development Research Group
okr.volume1 of 1
relation.isAuthorOfPublication460a3e9c-f7d0-5335-977a-578f6fc8ebe3
relation.isAuthorOfPublication.latestForDiscovery460a3e9c-f7d0-5335-977a-578f6fc8ebe3
relation.isSeriesOfPublication26e071dc-b0bf-409c-b982-df2970295c87
relation.isSeriesOfPublication.latestForDiscovery26e071dc-b0bf-409c-b982-df2970295c87
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