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Gaining Traction or Spinning Wheels?: Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects

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dc.contributor.authorWorld Bank
dc.date.accessioned2022-07-06T15:10:20Z
dc.date.available2022-07-06T15:10:20Z
dc.date.issued2021
dc.description.abstractThis paper explores which factors influence the success of a GM and under what circumstances GMs trigger, or fail to trigger, improvements in project design, changes in power dynamics, or community relations. By doing so, it aims to produce clearer insights into the roadblocks as well as the dynamics of positive change achieved through GMs (Aslam, Grandvoinnet, and Raha 2015: 70). Although the World Bank offers several avenues for grievance redress to project beneficiaries, this paper focuses on project-level GMs in IPF, which are the responsibility of the World Bank’s clients, that is, public sector agencies and ministries. The key research question explored is: What factors influence the effectiveness of project-level GMs? This paper relies on a mixed-methods approach. Fifteen qualitative, semi-structured interviews were conducted over a six-week period in February and March 2020 by the author with World Bank practitioners specializing in social safeguards policies and the supervision of social aspects, including GM implementation, in World Bank-financed projects. In April 2020, an online survey of 94 GM focal points in implementing agencies was conducted in 24 countries; its 23 questions probed the design, track record, strengths, and weaknesses of project-level GMs (World Bank 2021a). Follow-up discussions were then held with eight project implementation unit (PIU) members from two projects. Finally, the paper also relies on extensive case study analysis.en
dc.identifier.doi10.1596/37643
dc.identifier.urihttps://hdl.handle.net/10986/37643
dc.language.isoen_US
dc.publisherWashington, DC : World Bank
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectGRIEVANCE REDRESS MECHANISM
dc.subjectEFFECTIVENESS
dc.subjectSOCIAL ACCOUNTABILITY FRAMEWORK
dc.subjectDESIGN CONSIDERATIONS
dc.subjectPOLITICAL COSIDERATIONS
dc.subjectLEGAL CONSIDERATIONS
dc.subjectACCESSIBILITY
dc.subjectPROJECT-LEVEL
dc.subjectLOCAL
dc.subjectINTEGRATION
dc.subjectTRADITION AND MINDSET
dc.subjectSTAKEHOLDER ENGAGEMENT
dc.titleGaining Traction or Spinning Wheels?en
dc.title.subtitleFactors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projectsen
dc.typeWorking Paperen
dc.typeDocument de travailfr
dc.typeDocumento de trabajoes
dspace.entity.typePublication
okr.crossref.titleGaining Traction or Spinning Wheels?
okr.date.disclosure2022-06-29
okr.date.doiregistration2025-05-05T12:09:27.524123Z
okr.doctypePublications & Research
okr.doctypePublications & Research::Working Paper
okr.identifier.report173187
okr.language.supporteden
okr.region.geographicalWorld
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicSocial Development::Social Analysis
okr.topicLaw and Development::Human Rights
okr.topicLaw and Development::Legal Reform
okr.unitSocial ECA (SCASO)
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