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A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms: Trends and Good Practices - Case Studies

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dc.contributor.authorWorld Bank
dc.date.accessioned2022-07-06T14:21:58Z
dc.date.available2022-07-06T14:21:58Z
dc.date.issued2022
dc.description.abstractCentralized country-owned GMs are managed by a single entity that provides the main gateway for the submission of citizen feedback. In most cases, the task of such a centralized GM is to accept and acknowledge the receipt of a submission and then forward it to the public sector entity with the mandate to address the specific issue at hand. Upon receiving a submission, the appropriate ministry, bureau, or department ensures adequate follow-up, investigation, and action, with a view toward proposing a resolution agreeable to the GM user. Grievance redress units established at the central/ national level typically monitor the responses of such public entities to ensure that they are abiding by legally established timeframes for an administrative response and that after receiving a suggested resolution, they are communicating it back to citizens. Furthermore, because of its position as a central node, a centralized GM can also collect and publish relevant grievance data.en
dc.identifier.doi10.1596/37640
dc.identifier.urihttps://hdl.handle.net/10986/37640
dc.language.isoen_US
dc.publisherWashington, DC : World Bank
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectGRIEVANCE REDRESS MECHANISM
dc.subjectFEEDBACK
dc.subjectCOUNTRY-OWNED
dc.subjectCENTRALIZED
dc.subjectDECENTRALIZED
dc.subjectCITIZEN ENGAGEMENT
dc.subjectGOOD PRACTICES
dc.subjectMETHODOLOGY
dc.subjectSCOPE
dc.subjectENABLING ENVIRONMENT
dc.subjectIN-PERSON UPTAKE CHANNELS
dc.subjectOUTREACH
dc.subjectACCESSIBILITY
dc.subjectVULNERABLE GROUPS
dc.titleA Global Stock-Take of Country-Owned Grievance and Feedback Mechanismsen
dc.title.subtitleTrends and Good Practices - Case Studiesen
dc.typeReporten
dc.typeRapportfr
dc.typeInformees
dspace.entity.typePublication
okr.crossref.titleA Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms
okr.date.disclosure2022-06-29
okr.date.doiregistration2025-05-05T12:27:53.611437Z
okr.doctypePublications & Research
okr.doctypePublications & Research::Working Paper
okr.identifier.report173188
okr.language.supporteden
okr.region.geographicalWorld
okr.topicFinance and Financial Sector Development::Access to Finance
okr.topicSocial Development::Social Analysis
okr.unitSocial ECA (SCASO)
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