Publication:
Action Plan for Strengthening Financial Services Consumer Protection in Azerbaijan

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dc.contributor.authorProuza, Tomáš
dc.contributor.authorMundy, Shaun
dc.contributor.authorIzaguirre, Juan C.
dc.date.accessioned2017-08-10T20:06:36Z
dc.date.available2017-08-10T20:06:36Z
dc.date.issued2009-12
dc.description.abstractThis Action Plan is based on the World Bank’s Technical Note on Consumer Protection and Financial Literacy in Azerbaijan published in June 2009. The Action Plan focuses on the Legal and Regulatory Issues of the Technical Note’s Key Findings and Recommendations, proposing specific actions for Azerbaijani authorities, financial institutions and consumer organizations so that consumer protection is strengthened and made more effective and efficient. The Action Plan should be the base upon which specific legal changes should be drafted and against which their implementation should be evaluated. Beside the Technical Note itself, the Action Plan draws on best international practices and experiences of regulators and supervisors that have tried to introduce improved consumer protection in their countries. It should also be noted that a well-balanced consumer protection regime serves also the interest of financial institutions as it provides them with better informed clients and also makes sure that clients understand their obligations under the contracts they signed. The Action Plan is divided into five parts that cover the key areas based on the recommendations of the Technical Note: (a) Legal Mandate, (b) Effective Supervision and Regulation, (c) Disclosure of Information, (d) Business Practices, and (e) Dispute Resolution.en
dc.identifierhttp://documents.worldbank.org/curated/en/727731468261335931/Action-Plan-for-Strengthening-Financial-Services-Consumer-Protection-in-Azerbaijan
dc.identifier.doi10.1596/27715
dc.identifier.urihttps://hdl.handle.net/10986/27715
dc.languageEnglish
dc.language.isoen_US
dc.publisherWorld Bank, Washington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectACTION PLAN
dc.subjectADMINISTRATIVE COSTS
dc.subjectADVERTISEMENTS
dc.subjectADVERTISING
dc.subjectARBITRAGE
dc.subjectAWARENESS CAMPAIGN
dc.subjectBANK ACCOUNTS
dc.subjectBANK CREDIT
dc.subjectBANKING INDUSTRY
dc.subjectBANKING SECTOR
dc.subjectBANKS
dc.subjectBEST PRACTICE
dc.subjectBREACH OF TRUST
dc.subjectBROCHURE
dc.subjectBROKERS
dc.subjectBUSINESS DECISION
dc.subjectBUSINESS PRACTICE
dc.subjectBUSINESS PRACTICES
dc.subjectCALCULATIONS
dc.subjectCAPABILITIES
dc.subjectCAPABILITY
dc.subjectCAPACITY BUILDING
dc.subjectCAPITAL MARKETS
dc.subjectCAR INSURANCE
dc.subjectCENTRAL BANK
dc.subjectCIVIL CODE
dc.subjectCODE OF CONDUCT
dc.subjectCODES OF CONDUCT
dc.subjectCOLLATERAL
dc.subjectCOMMUNICATION STRATEGY
dc.subjectCONFLICTS OF INTEREST
dc.subjectCONSUMER COMPLAINTS
dc.subjectCONSUMER CREDIT
dc.subjectCONSUMER GOODS
dc.subjectCONSUMER GROUPS
dc.subjectCONSUMER ORGANIZATIONS
dc.subjectCONSUMER PROTECTION
dc.subjectCONSUMER PROTECTION REGULATION
dc.subjectCONSUMER RIGHTS
dc.subjectCONSUMERS
dc.subjectCONSUMERS ASSOCIATIONS
dc.subjectCREDIT BUREAU
dc.subjectCREDIT BUREAUS
dc.subjectCREDIT CONTRACT
dc.subjectCREDIT HISTORY
dc.subjectCREDIT INSTITUTIONS
dc.subjectCREDIT MARKETS
dc.subjectCREDIT PRODUCTS
dc.subjectCREDIT PROVIDER
dc.subjectCREDIT PROVIDERS
dc.subjectCREDIT REPORTING
dc.subjectCREDIT REPORTING SYSTEM
dc.subjectCREDIT UNION
dc.subjectCREDIT UNIONS
dc.subjectDEPOSITS
dc.subjectDISCLOSURE OF INFORMATION
dc.subjectDISPUTE RESOLUTION
dc.subjectEDUCATIONAL MATERIAL
dc.subjectFINANCES
dc.subjectFINANCIAL CONSUMER
dc.subjectFINANCIAL INDUSTRY
dc.subjectFINANCIAL INSTITUTION
dc.subjectFINANCIAL INSTITUTIONS
dc.subjectFINANCIAL INTERMEDIARIES
dc.subjectFINANCIAL ISSUES
dc.subjectFINANCIAL LITERACY
dc.subjectFINANCIAL MARKET
dc.subjectFINANCIAL MARKETS
dc.subjectFINANCIAL NEEDS
dc.subjectFINANCIAL PRODUCT
dc.subjectFINANCIAL PRODUCTS
dc.subjectFINANCIAL SECTOR
dc.subjectFINANCIAL SECTORS
dc.subjectFINANCIAL SERVICES
dc.subjectFINANCIAL SERVICES AUTHORITY
dc.subjectFRAUD
dc.subjectFRAUDS
dc.subjectFULL DISCLOSURE
dc.subjectGENERAL PUBLIC
dc.subjectIMAGE
dc.subjectINFORMATION DISCLOSURE
dc.subjectINFORMATION POLICY
dc.subjectINFORMED DECISION
dc.subjectINFORMED DECISIONS
dc.subjectINSPECTIONS
dc.subjectINSTITUTIONAL FRAMEWORK
dc.subjectINSURANCE
dc.subjectINSURANCE ACTIVITY
dc.subjectINSURANCE COMPANIES
dc.subjectINSURANCE COMPANY
dc.subjectINSURERS
dc.subjectINTEREST RATES
dc.subjectINTERNATIONAL BEST PRACTICE
dc.subjectINVESTMENT PRODUCTS
dc.subjectISSUANCE
dc.subjectISSUANCE OF CREDIT
dc.subjectJURISDICTIONS
dc.subjectLAWS
dc.subjectLEGAL ENVIRONMENT
dc.subjectLEGAL PROVISIONS
dc.subjectLEGISLATION
dc.subjectLEVEL OF EDUCATION
dc.subjectLEVEL PLAYING FIELD
dc.subjectLICENSE
dc.subjectLICENSES
dc.subjectLIFE INSURANCE
dc.subjectLIFE INSURANCE PRODUCTS
dc.subjectLIMITED ACCESS
dc.subjectLOAN
dc.subjectMARKET COMPETITION
dc.subjectMARKET PARTICIPANTS
dc.subjectMARKET REGULATOR
dc.subjectMARKET STABILITY
dc.subjectMICROFINANCE
dc.subjectMICROFINANCE INSTITUTIONS
dc.subjectMONEY MARKET
dc.subjectMONEY MARKET MUTUAL FUNDS
dc.subjectMORTGAGE
dc.subjectMORTGAGE LOANS
dc.subjectMORTGAGES
dc.subjectMUTUAL FUNDS
dc.subjectNATIONAL BANK
dc.subjectOUTSOURCING
dc.subjectPENALTIES
dc.subjectPOINT OF SALE
dc.subjectPOLITICAL STABILITY
dc.subjectPRIVATE CREDIT
dc.subjectPRIVATE CREDIT BUREAU
dc.subjectPRIVATE CREDIT BUREAUS
dc.subjectPRUDENTIAL SUPERVISION
dc.subjectPUBLIC AWARENESS
dc.subjectREGULATORS
dc.subjectREGULATORY REGIME
dc.subjectREGULATORY REGIMES
dc.subjectRESERVES
dc.subjectRESULT
dc.subjectRESULTS
dc.subjectSALE
dc.subjectSALES
dc.subjectSAVINGS
dc.subjectSAVINGS ACCOUNTS
dc.subjectSECURITIES
dc.subjectSECURITIES LAW
dc.subjectSELF-REGULATION
dc.subjectSENIOR
dc.subjectSHARE CAPITAL
dc.subjectSTAKEHOLDERS
dc.subjectSTANDARD CONTRACT
dc.subjectSUPERVISORY AGENCIES
dc.subjectSUPERVISORY AGENCY
dc.subjectSUPERVISORY AUTHORITIES
dc.subjectSUPERVISORY AUTHORITY
dc.subjectTOOLS FOR CONSUMER
dc.subjectTRACK RECORD
dc.subjectTRANSACTION
dc.subjectUNFAIR COMPETITION
dc.subjectUNFAIR PRACTICES
dc.subjectUSES
dc.subjectVALUABLE
dc.subjectVERIFICATION
dc.subjectWEB
dc.titleAction Plan for Strengthening Financial Services Consumer Protection in Azerbaijanen
dc.typeReporten
dc.typeRapportfr
dc.typeInformees
dspace.entity.typePublication
okr.crossref.titleAction Plan for Strengthening Financial Services Consumer Protection in Azerbaijan
okr.date.disclosure2013-04-01
okr.date.doiregistration2025-05-07T11:19:03.710675Z
okr.doctypeEconomic & Sector Work::Other Financial Accountability Study
okr.doctypeEconomic & Sector Work
okr.docurlhttp://documents.worldbank.org/curated/en/727731468261335931/Action-Plan-for-Strengthening-Financial-Services-Consumer-Protection-in-Azerbaijan
okr.guid727731468261335931
okr.identifier.externaldocumentum090224b0848fc871_2_0
okr.identifier.internaldocumentum17510609
okr.identifier.report76320
okr.importedtrue
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/727731468261335931/pdf/76320-revised-PUBLIC-Azerbaijan-FCP-ActionPlan-Dec2009.pdfen
okr.region.administrativeEurope and Central Asia
okr.region.countryAzerbaijan
okr.themeFinancial and private sector development :: Corporate governance
okr.themeFinancial and private sector development :: Other financial and private sector development
okr.topicFinance and Financial Sector Development::Banks & Banking Reform
okr.topicFinance and Financial Sector Development::Debt Markets
okr.topicFinance and Financial Sector Development::Financial Literacy
okr.topicPrivate Sector Development::E-Business
okr.topicPrivate Sector Development::Emerging Markets
okr.unitFinance & Markets - GP - IBRD (GFMDR)
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