Publication:
Achieving Integrated Government-to-Business Service Delivery: A Planning Guide for Reformers

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dc.contributor.authorWorld Bank
dc.date.accessioned2020-11-10T14:38:25Z
dc.date.available2020-11-10T14:38:25Z
dc.date.issued2020-10-29
dc.description.abstractGovernments worldwide are designing and implementing new institutional and technology approaches for providing integrated government-to-business (G2B) services, recognizing the many benefits that can be realized both by government regulators and businesses. The outcomes that governments are seeking by implementing these integrated service delivery (ISD) approaches include: (i) better service, (ii) improved government efficiency, (iii) enhanced regulatory oversight and compliance, (iv) reduced opportunities for corruption, and (v) increased reach of service delivery across their jurisdictions. However, many countries have had to start the process from weak positions, as they cope with ministries and agencies operating in silos, aging and fragmented technology platforms, and lack of a service-oriented ethos. This guidance note draws on the experience of several countries that have implemented ISD solutions, and it aims to provide World Bank staff and client governments with a practical understanding of the concepts behind integrated service delivery and the reforms and investments required to implement it. A main objective of this note is to provide a planning framework that governments can use to comprehensively address the key institutional, governance, financial, and technology issues involved in ISD initiatives.en
dc.identifierhttp://documents.worldbank.org/curated/en/229401604053492832/Achieving-Integrated-Government-to-Business-Service-Delivery-A-Planning-Guide-for-Reformers
dc.identifier.doi10.1596/34759
dc.identifier.urihttps://hdl.handle.net/10986/34759
dc.languageEnglish
dc.publisherWorld Bank, Washington, DC
dc.rightsCC BY 3.0 IGO
dc.rights.holderWorld Bank
dc.rights.urihttp://creativecommons.org/licenses/by/3.0/igo
dc.subjectPUBLIC SERVICE DELIVERY
dc.subjectG2B
dc.subjectINVESTMENT CLIMATE
dc.subjectPUBLIC SECTOR REFORM
dc.subjectTECHNOLOGY INFRASTRUCTURE
dc.titleAchieving Integrated Government-to-Business Service Deliveryen
dc.title.subtitleA Planning Guide for Reformersen
dc.typeWorking Paperen
dc.typeDocument de travailfr
dc.typeDocumento de trabajoes
dspace.entity.typePublication
okr.crossref.titleAchieving Integrated Government-to-Business Service Delivery
okr.date.disclosure2020-10-30
okr.doctypePublications & Research
okr.doctypePublications & Research::Working Paper
okr.docurlhttp://documents.worldbank.org/curated/en/229401604053492832/Achieving-Integrated-Government-to-Business-Service-Delivery-A-Planning-Guide-for-Reformers
okr.guid229401604053492832
okr.identifier.doi10.1596/34759
okr.identifier.externaldocumentum090224b087f3e7ac_2_0
okr.identifier.internaldocumentum32530587
okr.identifier.report154022
okr.importedtrueen
okr.language.supporteden
okr.pdfurlhttp://documents.worldbank.org/curated/en/229401604053492832/pdf/Achieving-Integrated-Government-to-Business-Service-Delivery-A-Planning-Guide-for-Reformers.pdfen
okr.region.administrativeEurope and Central Asia
okr.region.countryAlbania
okr.topicPrivate Sector Development::Business Environment
okr.topicPublic Sector Development::Public Sector Management and Reform
okr.unitEFI-FCI-TIC-Invest&Compet. (ETICI)
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